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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Freshdesk
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Zoho Desk
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Description | OfficeAmp is an office management software that increases the productivity of the employees by providing them with instant results. It acts as an internal help desk that is established within the organization to manage the request of the employees. It works within your instant messenger and acts as an integrated issue manager. OfficeAmp integrates IT Tickets and service orders of the workplace in a single place. It allows the employees to create an issue by logging in any time. After that, the system assigns the issue to the concerned person and avails the progress report of the issue until it is resolved. It helps you to manage the ticket till the end and analyze the key metrics of its resolution rates and speed on the dashboard. It even incorporates a robust base of knowledge of all the things available around the workplace such as guest wifi password, travel policy, and pay stubs. It has an employee notification system and mail delivery management inside Slack. This is a smart platform that comes with a Frontdesk Assistant that enables efficient and engaging visitor management. Read more | CommBox is a comprehensive customer support and messaging platform that provides businesses with an AI-powered omnichannel solution to communicate with their customers. The platform allows businesses to use channels like WhatsApp, social media, video, voice, SMS and more, as per their requirements from one smart inbox. Users can add all-new customer communication channels besides simultaneously monitoring all of their brand assets and online conversations through a unified view. The platform offers an ultimate inbox and outbox for teams to keep all conversations in one place, besides making SLA compliance, tagging, assignments and routing easy. CommBox is an authentic omnichannel platform that is loaded with futuristic AI capabilities and updated automation features. With this platform, users can shorten and automate a large part of their business process naturally. It also comes with a customer service management facility that consists of an analytics and reporting system. The software allows businesses to monitor every aspect of their communications, optimize their entire workforce and facilitates better decisions. Read more | A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more | It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. Read more |
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SW Score & Breakdown |
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards |
Not Available
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# 14 Most Popular # 14 Fastest Growing | # 1 Most Worthy # 1 Most Popular | # 3 Most Worthy # 10 Fastest Growing |
Total Features |
10 Features
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17 Features
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19 Features
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18 Features
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Common Features for All |
Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Alerts (Escalation)
Automated Routing
Community Forums
Concurrent Calling
Contract (SLA Management)
Customizable Branding
Document Storage
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Macros (Templated Responses)
Multi-Channel Communication
Self Service Portal
Social Media Integration
Surveys & Feedback
Ticket Management
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Unique Features |
AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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AI Assistant
Multi-language Support
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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Review Summary |
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CommBox, a popular SaaS solution, receives mixed reviews from its user base. Common themes that emerge include its ease of use, with many users praising its intuitive interface and user-friendly features. However, concerns are raised regarding its reliability, with some users reporting frequent outages and technical difficulties. Opinions differ on the quality of customer support, with some users commending the responsiveness and helpfulness of the team, while others express dissatisfaction with the slow response times and lack of resolution. Overall, CommBox seems to have a user-friendly design but may need improvements in reliability and customer support to enhance user satisfaction. |
Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness. |
Zoho Desk, a customer support software, garners mixed reviews across various platforms. Users commend its user-friendly interface, customizable features, and robust reporting capabilities. However, some express dissatisfaction with its limited integrations, occasional glitches, and subpar customer support. Reviewers also highlight the need for improved mobile functionality and more comprehensive reporting options. Overall, Zoho Desk is generally well-received, although there is room for improvement in certain areas to enhance user satisfaction. |
Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Standard $1.00 $1.00 per user / month Pro $2.00 $2.00 per user / month Enterprise Custom |
Essential Custom Advanced Custom Premium Custom |
Free Free Growth $15.00 $18.00 per user / month Pro $49.00 $59.00 per user / month Enterprise $79.00 $95.00 per user / month |
Standard $14.00 $20.00 per user / month Professional $23.00 $35.00 per user / month Enterprise $40.00 $50.00 per user / month Zoho Desk Express $7.00 $9.00 per user / month |
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Screenshots | Not Available | Not Available |
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Videos |
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Company Details | Located in: Newark, DE | Located in: Glil Yam Kibbutz, Israel Founded in: 2013 | Located in: San Bruno, California Founded in: 2010 | Located in: Pleasanton, California - 94588 |
Contact Details |
Not available https://www.officeamp.com/ |
+972-973-3735183 https://www.commbox.io/ |
+1 (866) 832-3090 https://www.freshworks.com/freshdesk/ |
+1 888-900-9646 https://www.zoho.com/desk/ |
Social Media Handles |
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