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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. Read more | maaiiconnect is a customer collaboration and engagement platform that helps business owners boost their sales and customer support system. Organisations can deliver cloud-based omnichannel support to their customers through smart interaction routing and web-based communication metrics in a seamless manner. Moreover, integration with existing CRM and social media, adds extra advantages in this aspect. The platform also provides a host of analytics and intelligent communication tools helping users drive their business sales. Besides leveraging a complete suite of telecom capabilities, business owners also get to receive adequate support in their sales mobility, SMS campaign management, call analytics and reports. An easy configuration feature adds to the flexibility of the platform in real-time. Also, maaiiconnect is a reliable and secure platform compliant with GDPR, ISO 27001 and ISO 9001 certifications. The software appears with a 24/7 support facility along with a 99.95% uptime guaranteed Service Level Agreement. Overall, it is a comprehensive solution that users can use to manage their omnichannel customer engagement. Read more |
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SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 14 Most Popular |
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Total Features |
9 Features
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10 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Call Me Option
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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API Support |
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User Rating |
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Review Summary |
ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Lite $12.99 $14.99 per user / month Pro $21.99 $24.99 per user / month Enterprise $33.99 $39.99 per user / month Professional (Team Plan) $38.99 $44.99 per user / month Growing Business (Team Plan) $106.99 $124.99 per user / month Enterprise (Team Plan) $297.99 $349.99 per user / month |
Essentials Free Lite $15.00 $19.00 per user / month Pro $25.00 $29.00 per user / month Business $35.00 $39.00 per user / month |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings |
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Screenshots |
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Videos |
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Company Details | Located in: Sunnyvale, California Founded in: 2011 | Located in: Hong Kong, China |
Contact Details |
+1 855-452-3375 https://www.clickdesk.com/ |
+852 3472 0992 https://www.maaiiconnect.com/ |
Social Media Handles |
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