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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | ClickDesk is both a live chat and help desk software that helps boosting customer support system with real-time troubleshooting and chatting facility. It allows doing video chat, helps in transferring or routing tickets or calls, facilitates in geo targeting, supports doing persistent chat etc. Users can also send proactive invitation using this live chat software. ClickDesk contains a few essential help desk features like it enjoys email integration and can track issues or tickets. It has social media integration where your customers can tweet you on your chat widget and enables you to reachout to your customers on other social networking sites. Read more | Chaport is a ‘modern-day messenger’ that makes it easy for users to connect with their customers through a simple chat interface. The user has to install a chat button on the website, answer the queries of their customers, and increase sales. While the tool allows communicating in real-time, website visitors can get in touch even offline since their replies will be sent to customers via email notifications. The features that make Chaport stand out is the ability to transfer a chat to a colleague, join a group chat, or view the conversation of other colleagues in real-time. Chaport can improve sales further through automatic chat invitations based on specific rules. Being available across multiple devices, Chaport allows users to talk to their customers at any time and from any location. In addition, to live chat tools, Chaport also offers chatbot and knowledge base functionalities to help companies automate their customer service and reduce the load on their teams. Read more |
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SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 14 Most Popular |
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Total Features |
9 Features
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8 Features
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Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Ratings Distribution |
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Review Summary |
ClickDesk garners positive feedback for its user-friendly interface, robust features, and excellent customer support. Users appreciate the ease of use, customization options, and ability to manage customer interactions efficiently. They also commend the ticketing system, live chat functionality, and reporting capabilities. Furthermore, ClickDesk is praised for its reliability, security, and its ability to integrate with other business tools. However, some users mention occasional glitches and suggest improvements to the mobile app. Overall, the product is well-received and considered a valuable tool for enhancing customer service and support operations. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Free Free Lite $12.99 $14.99 per user / month Pro $21.99 $24.99 per user / month Enterprise $33.99 $39.99 per user / month Professional (Team Plan) $38.99 $44.99 per user / month Growing Business (Team Plan) $106.99 $124.99 per user / month Enterprise (Team Plan) $297.99 $349.99 per user / month |
Free Free Premium $15.00 $19.00 per user / month Business $23.00 $29.00 per user / month Enterprise Custom |
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View Detailed Pricing
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Screenshots |
+ 3 More
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+ 9 More
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Videos |
+ 1 More
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Company Details | Located in: Sunnyvale, California Founded in: 2011 | Located in: Alhambra, CA 91803 |
Contact Details |
+1 855-452-3375 https://www.clickdesk.com/ |
Not available https://www.chaport.com/ |
Social Media Handles |
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