|
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
|
Sponsored
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Freshchat
Visit Website
|
Description | respond.io is an intuitive business messaging platform for marketing, sales, support & engineering teams, helping them gather contacts from different channels in one place. The platform empowers teams with an impressive speed of messaging and starts closing deals and tickets 3 times faster. Users can create extraordinary customer profiles with all messaging, web chat, SMS and email interactions merged into a single contact. They can send alerts, promotions or updates with the dependability of SMS over any channel by maintaining just one API. respond.io helps teams to co-operate on conversations and deliver amazing customer experiences, faster. Users can find all of the customer’s chats in a single place even if they have communicated over different channels. They get a real-time analytics dashboard to easily toggle between different chats of different customers. Moreover, respond.io provides easy automation like tagging, assigning or even replying to messages so that teams can deliver better services in less time. Read more | They believe in real people. Connection is about feeling heard. And even the most advanced chatbot in the world can’t offer your visitors that feeling. For true connection, you need real people ready to reach out and respond, whatever the channel. Real connection needs real people. We provide the platform for free, but it’s up to you to build those connections. There’s no need for payment info or lifelong contracts in our self-service plan. And regardless of the plan you choose, there are no hidden fees and we don't share your data with anyone. Read more | Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows. Read more |
Pricing Options |
|
|
|
SW Score & Breakdown |
91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
SaaSworthy Awards | # 12 Fastest Growing |
Not Available
|
# 1 Highly Rated # 8 Fastest Growing |
Total Features |
7 Features
|
3 Features
|
8 Features
|
Common Features for All |
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
|
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
|
Agent Scheduling
Co-Browsing
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
Visitor Targeting
|
Organization Types Supported |
|
|
|
Platforms Supported |
|
|
|
Modes of Support |
|
|
|
API Support |
|
|
|
User Rating |
|
|
|
Rating Distribution |
|
|
|
User Sentiments |
Ease of Use, Excellent Customer Support, Extensive Integrations, Workflow Automation Mobile App Issues, Slow Loading Times, Limited Customization Options, Email Functionality Limitations |
Not Available
|
User-friendly Interface, Extensive Integrations, Efficient Customer Support, Effective Chatbot Functionality Occasional Software Glitches, Mobile App Limitations, Limited Customization Options, Inconsistent Support Response Times |
Review Summary |
Users widely appreciate the user-friendly interface and ease of use of this software. The live chat, chatbot, and automation features are highly praised for their effectiveness in improving customer engagement and streamlining communication. Additionally, the analytics and reporting capabilities are often mentioned as valuable assets for tracking and improving performance. However, some users have expressed concerns about the occasional technical issues and limitations in customization options. Overall, the positive feedback suggests that this software is a reliable solution for businesses seeking to enhance their customer service and communication channels. |
Not Available
|
Freshchat is generally well-received by users, with many praising its ease of use, intuitive interface, and helpful features. It is particularly lauded for its live chat functionality, which allows businesses to engage with customers in real-time, and for its robust reporting and analytics capabilities, which provide valuable insights into customer interactions. Additionally, Freshchat's integration with other popular business tools, such as Salesforce and Zendesk, is seen as a major advantage. However, some users have reported occasional technical glitches and a lack of customization options, which could be improved in future versions of the software. Overall, Freshchat is a reliable and user-friendly customer service solution that is highly appreciated by businesses looking to enhance their customer engagement and provide real-time support. |
Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
|
|
|
Pricing Plans
Monthly Plans
Annual Plans
|
Team $79.00 $99.00 per month Business $249.00 $299.00 per month Enterprise Custom |
Free (Self Service) Free STARTUP (Supported Service) $19.00 $19.00 per month SUPPORT (Supported Service) $49.00 $49.00 per month PRO(Supported Service) $59.00 $59.00 per month |
Free (Messaging) Free Growth (Messaging) $15.00 $18.00 per user / month Pro (Messaging) $39.00 $47.00 per user / month Enterprise (Messaging) $69.00 $83.00 per user / month Growth Omnichannel $29.00 $35.00 per user / month Pro Omnichannel $59.00 $71.00 per user / month Enterprise Omnichannel $99.00 $119.00 per user / month |
View Detailed Pricing
|
View Detailed Pricing
|
View Detailed Pricing
|
UseResponse
4.6 Based on 84 Ratings |
|
||
Screenshots |
+ 3 More
|
+ 2 More
|
+ 4 More
|
Videos |
+ 2 More
|
Not Available |
+ 4 More
|
Company Details | Located in: Hong Kong, China | Located in: 800-830-6507 | Located in: San Mateo, CA |
Contact Details |
Not available https://respond.io/ |
Not available https://chatsupport.co/ |
+1 650 513 0514 https://www.freshworks.com/live-chat-software/ |
Social Media Handles |
|
Not available |
|
Looking for the right SaaS
We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.
Want more customers?
Our experts will research about your product and list it on SaaSworthy for FREE.