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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
View Details
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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Featured
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Freshservice |
Featured
85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Centreon being a business-aware monitoring solution assures global visibility of complex IT workflows, ranging from the cloud to the edge. The software offers full clarity of the IT infrastructure powered by regular updates, eliminating blind spots. It facilitates appropriate cohesion between objectives related to business growths and IT operations, promoting excellence in business performances. Top-down views, business-oriented service mapping etc are some of the essential metrics covered by the portal. Also, Centreon is compatible with AIOPs besides being future-ready, scalable, flexible and open. Cockpit views featured by the software, let users educate their stakeholders on the performances showcased by the in-house IT team along with their overall impact on the business. Additionally, detailed reports enables enterprises to make informed decisions before opting for long-term commitments or budget plannings. It offers a dedicated plugin packs catalogue comprising platforms like Microsoft Active Directory, Adder AIM SNMP, AEF ACM, Aerohive etc. Read more | Checkmk is Best-in-class infrastructure & application monitoring Helping you stay up and running from simple to the most complex environments. And its a leading IT monitoring system for on-premise and cloud infrastructure and application monitoring that enables admins, IT managers, and DevOps teams to identify and resolve issues across their entire IT infrastructure quickly. It is suitable for all size of organizations. Read more | Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Real-time Monitoring, Comprehensive Device Monitoring, Customizable Dashboards, Detailed Reporting Software Stability Issues, Costly Licensing, Limited Agentless Monitoring, GUI Interface Needs Improvement |
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Intuitive User Interface, Extensive Features, Powerful Automation, Excellent Customer Support Inconsistent User Interface, Limited Asset Management, Poor Reporting, Mobile App Limitations |
Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
| Review Summary |
Centreon's monitoring platform earns praise for its comprehensive features and ease of use. Users value its real-time monitoring capabilities, customizable dashboards, and intuitive interface. However, some reviewers express concerns about occasional performance issues and limitations in advanced configuration options. Overall, Centreon is well-regarded for its reliability, scalability, and ability to provide valuable insights into IT infrastructure operations. |
Checkmk is a robust monitoring solution praised for its wide range of out-of-the-box checks, extensive plugin library, and robust alerting capabilities. Users highlight its easy setup, scalability for large environments, and the active community offering support. However, some find the configuration process complex, particularly for beginners, with a steep learning curve. The GUI can feel cluttered, and certain features, like rule management and dashboard creation, might require further refinement for improved user experience. |
From the reviews, users appreciate Freshservice's user-friendly interface and its comprehensive features, which include incident management, asset management, and customer self-service. Freshservice is also praised for its strong customer support and the dedication of its team in accommodating user requests and addressing issues promptly. Additionally, it integrates easily with other applications, enhancing workflow efficiency. However, some users have expressed concerns about its occasional glitches and the need for improvement in reporting and analytics capabilities. Overall, Freshservice is a reliable and robust ITSM solution that caters to the needs of various businesses, making it a popular choice among users. |
Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Open Source Free IT Edition Others Business Edition Others Enterprise Others |
Free Free Plan 1 $150.00 $150.00 per month Plan 2 $250.00 $250.00 per month Plan 3 $375.00 $375.00 per month Plan 4 $600.00 $600.00 per month Plan 5 $750.00 $750.00 per month Enterprise Custom |
Starter $19.00 $29.00 per user / month Growth $49.00 $59.00 per user / month Pro $99.00 $119.00 per user / month Enterprise Custom |
Support Team $19.00 $25.00 per month Suite Team $55.00 $69.00 per month Suite Professional $115.00 $149.00 per month Suite Enterprise Custom Suite Team (Employee Service Suite) $55.00 $55.00 per user / month Suite Growth (Employee Service Suite) $89.00 $89.00 per user / month Suite Professional (Employee Service Suite) $115.00 $115.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $169.00 per user / month |
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| Company Details | Located in: Paris, France Founded in: 2005 | Located in: Munich, Germany | Located in: San Mateo, California Founded in: 2011 | Located in: San Francisco, California - 94103 Founded in: 2007 |
| Contact Details |
+33 1 49 69 97 12 |
+ 498912085616 |
+1 (866) 832-3090 |
+1 415-418-7506 |
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