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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Nextiva is a customer experience management suite that is aimed at revolutionizing the communication aspects of businesses and helping them convert more prospects. It is relevant for businesses of all sizes, including Family Businesses, Franchises, Sole Proprietorships, SMEs, and Enterprises. With Nextiva, all conversations can be managed at a single location and managers can dig deeper into what customers are talking about. And with instant data and analytics as a backup, it becomes easier to drive better decisions. The tool even allows automating of communication tasks on the basis of how customers interact with the business. Users can track customer journeys with the help of native and existing tools, streamline communication pipelines, manage different cases, and tap into the sentiments of their customers. By sending the right message at the right time, they can delight customers and improve their overall brand experience. Read more | Callspot is a call analytics software-as-a-service platform that assists organizations in converting website visitors into sales calls. Only the most qualified visitors are pre-qualified by the clever algorithms, who then engage them in real-time audio dialogues. In less than a minute, the widget connects your site visitor with your sales team, increasing the likelihood of future purchases by 10-15 times. Every minute counts when it comes to replying to your leads. Allowing them to wait more than 5 minutes results in an 80% reduction in lead qualifying and marketing campaign ROI. When you're not busy, calls are scheduled and dialed. In seconds, your visitors will be connected to your sales staff. There will be no more night time shifts because Callspot will be available on your website 24 hours a day, 7 days a week. It recognizes after-hours calls and, instead of leaving a missed call, helps to immediately schedule callbacks for your sales team the next day. Read more |
Pricing Options |
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SW Score & Breakdown |
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 1 Most Popular # 1 Most Searched |
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Total Features |
8 Features
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6 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Concurrency Support
IVR Support
Inbound Call Center
Live Chat
Outbound Call Center
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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User Rating |
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Rating Distribution |
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Review Summary |
Overall, users appreciate Nextiva's user-friendly interface, ease of setup, and comprehensive features. They find the VoIP call quality reliable and the video conferencing capabilities satisfactory. Users also commend the helpful customer support team and extensive training resources. However, some users express concerns about occasional technical glitches, limited customization options, and pricing. Additionally, users suggest improvements in the mobile app and integrations with other business tools. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Essential (Business communication) $18.95 $25.95 per user / month Professional (Business Communication) $22.95 $30.95 per user / month Enterprise (Business Communication) $32.95 $40.95 per user / month Core (Contact Centre) Custom Premium (Contact Centre) Custom Optimum (Contact Centre) Custom Ultimate (Contact Centre) Custom |
Callspot Custom |
View Detailed Pricing
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View Detailed Pricing
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4.6 Based on 685 Ratings |
LiveCall
4.7 Based on 30 Ratings |
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Videos |
+ 1 More
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Not Available |
Company Details | Located in: Scottsdale, Arizona | Located in: Athens, Greece |
Contact Details |
+1 800-799-0600 https://www.nextiva.com/ |
Not available https://www.callspot.co/ |
Social Media Handles |
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