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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Brand24 logo
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SentiOne logo
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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Social logo

Zoho Social

Social Media Management Software

4.5 10,102 user ratings

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Overview

Description Brand24 is an online management system that helps brands in protecting their reputation on the web. Using brand24, the companies can respond to the positive comments from their brand ambassadors & assist the unsatisfied customers before their crisis gets out in the public eye. They provide the clients an advanced sentiment detection kit to pierce out the positive, negative and unbiased reviews. In addition, the owners will get instant alerts whenever someone would post a negative comment about their kind and connect with the person before it’s too late. The Corporations can track online reviews on every social media platforms, news sites, on message boards, in blogs, reviewing apps and much more. They can also study as many people respond to the mentions made for your brand. The users can also track various hashtags using the important hashtag metrics provided and find influencers to promote their brand on a different platform. Brand 24 provides a demo version for testing of its features and they also provide their excellent features to the masses with packs starting at 49 dollars to 299 dollars a month. Read more SentiOne is a social listening and conversational AI platform. Users may keep a close eye on their online brand image by using an AI-based online hearing and data processing engine to obtain truly relevant information. They can use this tool to evaluate online sentiment, safeguard brand image, avoid social media disasters, identify new market opportunities, and discover the potential of audience insight. In addition, it gives users access to millions of internet sources through a unified platform and evaluates the top-of-the-line clients and their preferences. Conversational AI serves as a platform for virtual assistants and helps to create the direction of customer relations. Most client enquiries are handled by AI voice bots and chatbots, which respond quickly. It increases the accuracy of customer service and allows it to be available at any time. The software also allows users to generate rich and comprehensive discussions utilising the straightforward dialogue management interface, which requires no coding. Read more Zoho Social is a cloud-based social media management software that is also available in SaaS version and can be run on many devices. The software helps users in monitoring multiple social media channels, doing multi account management and encourage multi-user collaboration too. Zoho Social offers social media performance analytics and data-driven actionable insights to facilitate taking informed decisions. With this software, you can manage and monitor the content and ensure better customer engagement. You can also monitor keywords and schedule multiple posts. You can create content and do automated publishing with the help of this social media management platform. Read more
Pricing Options
  • Free Trial Available
  • Starts at $49.0.
  • Free Trial Available
  • Starts at $239.2. Offers Custom plan.
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    89%
  • Momentum
    75%
  • Popularity
    85%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    91%
  • Reviews
    75%
  • Momentum
    67%
  • Popularity
    82%

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    96%
  • Momentum
    67%
  • Popularity
    87%
SaaSworthy Awards # 3 Fastest Growing # 4 Most Popular
Not Available
# 4 Highly Rated # 12 Most Popular

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • Business Hours
  • Online
  • Business Hours
  • Online
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • NA

Reviews & Ratings

User Rating
4.5/5 502 user ratings
4.8/5 49 user ratings
4.5/5 10,102 user ratings
Rating Distribution
  • Excellent

    61.2%
  • Very Good

    29.5%
  • Average

    5.6%
  • Poor

    0.4%
  • Terrible

    3.4%
  • Excellent

    81.6%
  • Very Good

    12.2%
  • Average

    6.1%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    66.9%
  • Very Good

    25.4%
  • Average

    2.5%
  • Poor

    0.8%
  • Terrible

    4.5%
User Sentiments

    Real-Time Monitoring, User-Friendly Interface, Excellent Customer Support, Comprehensive Analytics and Reporting

    Inaccurate Sentiment Analysis, Limited Keyword Search, Limited Historical Data, Mobile Platform Inefficiency

    Not Available

    User-friendly Interface, Robust Scheduling Features, In-depth Analytics and Reporting, Seamless CRM Integration

    Limited Instagram Functionality, Limited Third-Party Integrations, Inflexible Pricing Plans, Mobile App Limitations

Review Summary

Overall, users praise Brand24 for its user-friendly interface, comprehensive monitoring features, customizable alerts, and accurate sentiment analysis. They appreciate the ability to track brand mentions across multiple platforms, analyze customer sentiment, and respond to customer feedback in a timely manner. Additionally, users commend Brand24's customer support team for their responsiveness and helpfulness. Some users suggest improvements in the reporting functionality and the inclusion of more advanced features like competitor analysis.

Not Available

Positive: User-friendly interface, comprehensive social media management capabilities, effective collaboration tools, excellent customer support, and mobile app availability. Praised for its ability to streamline social media tasks, schedule and publish content efficiently, and track campaign performance with robust analytics. Negative: Occasional glitches and bugs, limited customization options, and difficulty managing multiple social media accounts simultaneously. Some users reported challenges with content scheduling and experienced occasional outages.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $49.0.
  • Free Trial Available
  • Starts at $239.2. Offers Custom plan.
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Personal Plus $49.00 $49.00 per month

Professional Premium $99.00 $99.00 per month

Professional Max $199.00 $199.00 per month

Team $239.20 $299.00 per month

Enterprise Custom

Free Edition Free

Standard (For Business) $10.00 $15.00 per month

Professional (For Business) $30.00 $40.00 per month

Premium (For Business) $40.00 $65.00 per month

Agency $230.00 $320.00 per month

Agency Plus $330.00 $460.00 per month

 
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Screenshots & Videos

Screenshots screenshots
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SentiOne screenshot
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Not Available
Videos Video Thumbnail
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Vendor information

Company Details Located in: Florida, United States Located in: Warsaw, Poland Founded in: 2011 Located in: Pleasanton, California
Contact Details

+1 (718) 618-4483

https://brand24.com/

+44 750 899 3927

https://sentione.com/

+1 888-900-9646

https://www.zoho.com/social/

Social Media Handles

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