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Overview

Description Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. Read more Datto Remote Monitoring and Management (RMM) is a fully secure, cloud technology-based online platform that enables remote securing, managing, monitoring, and supporting of endpoints by MSPs in an attempt to lower the costs and elevate the efficiency of service delivery. It increases the efficiency of your service delivery by leveraging RMM automation and elevates your business’s growth by 100% cloud protection. Datto RMM effectively reduces your cost and increases your efficiency by centralized management of your client's endpoint. The powerful features of the software ensure scalability, affordability, and usability. It acts on risk reduction and management of crypt ransomware and provides valuable reports and insights to the clients. It regularly introduces new features and additions to enhance the client’s IT delivery service. Clients can remotely monitor and manage their complete customer base that leads to operational overhead cost reduction and tech team empowerment. The software offers an exponential increase in client security and a free demo before purchase. Read more
Pricing Options
  • Free Trial Available
  • Starts at $99.0. Offers Custom plan.
  • Free Trial Not Available
  • Datto RMM Offers Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA

Reviews & Ratings

User Rating
4.6/5 745 user ratings
4.6/5 3 user ratings
Ratings Distribution
  • Excellent

    71.8%
  • Very Good

    21.4%
  • Average

    4.8%
  • Poor

    1.1%
  • Terrible

    0.9%
  • Excellent

    69.9%
  • Very Good

    24.7%
  • Average

    4.1%
  • Poor

    1.4%
  • Terrible

    0%
Review Summary

Overall, users appreciate Atera's comprehensive features, user-friendly interface, and strong customer support. Many reviewers highlight its effectiveness in streamlining IT tasks, improving technician productivity, and providing remote access capabilities. The remote monitoring and management features are particularly praised for enabling efficient issue identification and resolution. However, some users mention occasional bugs or performance issues that require improvement. Additionally, a few reviewers suggest enhancements to the reporting capabilities and mobile app functionality.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $99.0. Offers Custom plan.
  • Free Trial Not Available
  • Datto RMM Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Pro (MSP) $99.00 $119.00 per user / month

Growth (MSP) $129.00 $149.00 per user / month

Power (MSP) $169.00 $199.00 per user / month

Super Power (MSP) Custom

Professional (IT Department) $149.00 $169.00 per user / month

Expert (IT Department) $169.00 $199.00 per user / month

Master (IT Department) $199.00 $239.00 per user / month

Enterprise (IT Department) Custom

Datto RMM Custom

 
View Detailed Pricing
View Detailed Pricing

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Vendor information

Company Details Located in: Tel Aviv, Israel Founded in: 2014 Located in: Norwalk, Connecticut
Contact Details

Not available

https://www.atera.com/remote-monitoring-and-management/

+1.833.832.4780

https://www.datto.com/products/rmm

Social Media Handles

Not available

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