Aspect Via vs uContact Comparison

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Aspect Via

Call Center Software

4.5 15 user ratings

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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

uContact

Call Center Software

4.6 26 user ratings

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Overview

Description

Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs. Read more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. Read more

Pricing Options

Free Trial Not Available
Aspect Via Offers Custom plan.

Free Trial Not Available
Starts at $40.0.

SW Score & Breakdown

77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

81%
Reviews

74%
Momentum

60%
Popularity

61%

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

74%
Momentum

63%
Popularity

72%

Features

Total Features	5 Features	10 Features
Common Features for All	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 2 More - Show Less	Auto Call Recording Automatically records all the ongoing calls. Call Monitoring Allows you listen to all inbound and outbound calls. Concurrency Support Allows you to manage multiple calls concurrently IVR Support Interactive voice recognition routes the caller to the right agent Inbound Call Center Allows you to receive an incoming call from customers Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online Outbound Call Center Allows your agent to make outgoing calls Predictive Dialer Automatically dials to list of phone numbers Progressive Dialer Auto dials and connects agents to calls answered by live persons Queue Management (Calls) Allows you to control call queues and distributes call equally + 7 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 15 user ratings	4.6/5 26 user ratings
Ratings Distribution	Excellent 52.6% Very Good 42.1% Average 2.6% Poor 2.6% Terrible 0%	Excellent 76.3% Very Good 13.8% Average 5% Poor 5% Terrible 0%
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Aspect Via Offers Custom plan.	Free Trial Not Available Starts at $40.0.
Pricing Plans Monthly Plans Annual Plans	Aspect Via Custom	Classic (Cloud) $50.00 $50.00 per user / month Omni (Cloud) $60.00 $60.00 per user / month Play (Cloud) $60.00 $60.00 per user / month Full (Cloud) $70.00 $70.00 per user / month Classic (On-Premise) $40.00 $40.00 per user / month Omni (On-Premise) $50.00 $50.00 per user / month Play (On-Premise) $50.00 $50.00 per user / month Full (On-Premise) $60.00 $60.00 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Call Center Studio 4.7 Based on 63 Ratings Aspect Via Vs Call Center Studio TelebuHub Aspect Via Vs TelebuHub ipSCAPE 4.9 Based on 33 Ratings XCALLY 4.9 Based on 146 Ratings Aspect Via Vs XCALLY RingCentral Engage Digital 4.3 Based on 26 Ratings	Call Center Studio 4.7 Based on 63 Ratings uContact Vs Call Center Studio TelebuHub uContact Vs TelebuHub DialedIn FIVE CRM 4.2 Based on 14 Ratings My Hotline uContact Vs My Hotline
	View All Aspect Via Alternatives	View All uContact Alternatives