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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | Aspect Via is a one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. The Aspect Via platform approach eliminates the headaches and costs of maintaining traditional, loosely coupled contact center point solutions for your call center, self-service/IVR and workforce management needs. Read more | TrackDrive is an ideal platform for efficient call tracking and leads to call automation. The platform empowers all inbound and outbound calls concerning leads to ensure that clients make the most out of them. It facilitates meaningful communication through channels like texts, phone calls, emails and integrations among several other options. Additionally, every call tracked using TrackDrive is backed by call analytics that accurately determines the fruitfulness of the call. It further provides ample information on conversions using offline and online sources. The call tracking feature measures call conversions from both online and offline campaigns. It further tracks traffic, customised tokens and keywords that are mostly URLs to relevant websites and social links. The lead to call automation feature schedules contact with interested leads by placing flexible outbound calls. The agent control centre is a built-in feature that looks after the productivity of call centre agents related to the client company in concern. Further, TrackDrive can be integrated with multiple third parties like Zoho, HasOffers among others. Read more |
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SW Score & Breakdown |
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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78% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
5 Features
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6 Features
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Common Features for All |
Auto Call Recording
Call Monitoring
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Organization Types Supported |
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Platforms Supported |
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API Support |
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User Rating |
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Ratings Distribution |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Aspect Via Custom |
TrackDrive Others Enterprise Custom |
View Detailed Pricing
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View Detailed Pricing
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Screenshots |
+ 2 More
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Not Available |
Videos |
+ 2 More
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Company Details | Located in: Arizona, United States | Located in: Colorado Springs, Colorado |
Contact Details |
+91 804 3406358 https://www.aspect.com/in/solutions/customer-engagement-platform |
l (855) 387-8288 https://trackdrive.net/ |
Social Media Handles |
Not available |
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