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JivoChat

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rocketbots logo
Live Chat Software

4.8 28 user ratings

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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ApexChat logo
Live Chat Software

4.4 13 user ratings

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Overview

Description Rocketbots allows you to communicate with customers in their channel of choice from one centralized platform using either your customer service agents or the platform’s AI-powered chatbot. After you connect the messaging apps you use to talk to customers, you and the Rocketbots chatbot can start and reply to conversations, no matter which app or platform the customer is using.The chatbot learns from each conversation so that the replies it gives become smarter as it goes along. Rocketbots also allows you to better manage your contacts as all conversations are stored in one place so you can build up a better profile of each person. Rocketbots enables you to choose whether to assign conversations to customer service agents when your customers require human interaction, or to automate answers with the chatbot when the question is more straightforward, or if it’s a frequently asked question. Read more You put a lot of effort into attracting online visitors to your website. Don't let them go without identifying themselves. Customers are waiting to speak with you on your website. You can contact them via live chat. The majority of websites convert fewer than 3% to 5% of their traffic into sales. Make sure yours isn't one of them. Both the look of the chat widget for your website and the chat responses used by our chat agents are customised. Adding our live chat widget to your website takes only a few minutes. The rest will be handled by our support team. We begin speaking with visitors to your website and deliver you quality leads through email, text message, and/or live call connects in real time. Personal injury, criminal defence, bankruptcy, family law, and other legal practise areas are served via live chat. HVAC, plumbing, roofing, window, solar, general contractors, and other home or commercial service organisations can use live chat. Plastic, cosmetic, dentist, LASIK, weight reduction, assisted living, and other medical centres are served via live chat. Web design, conversion, SEO, PPC, SEM, social media, and other marketing businesses can use live chat. There are White Label Live Chat options available. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $19.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • ApexChat Offers Custom plan.
SW Score & Breakdown

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    90%
  • Reviews
    66%
  • Momentum
    60%
  • Popularity
    78%

Features

Total Features
6 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 3 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Persistent Chat Creating a subject-based group conversation that persists over time
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online

    Reviews & Ratings

    User Rating
    4.8/5 28 user ratings
    4.4/5 13 user ratings
    Ratings Distribution
    • Excellent

      93.1%
    • Very Good

      0%
    • Average

      3.4%
    • Poor

      0%
    • Terrible

      3.4%
    • Excellent

      69.6%
    • Very Good

      21.7%
    • Average

      0%
    • Poor

      0%
    • Terrible

      8.7%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $19.0. Offers Free-forever and Custom plan.
    • Free Trial Not Available
    • ApexChat Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter Free

    Pro $19.00 $19.00 per month

    Business $99.00 $99.00 per month

    Enterprise Custom

    ApexChat Custom

     
    View Detailed Pricing

    Screenshots & Videos

    Screenshots screenshots
    + 5 More
    View Analytics
    Videos Video Thumbnail
    + 2 More
    Not Available

    Vendor information

    Company Details Located in: Hong Kong, China Located in: Pleasanton, California Founded in: 2008
    Contact Details

    Not available

    https://rocketbots.io/

    +1 925-251-9100

    https://www.apexchat.com/

    Social Media Handles

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