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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

WorkHound logo
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Featured

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Confetti logo

Confetti

Event Planning Software

1 19 user ratings

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Featured

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support Suite logo

Zendesk Support Suite

Help Desk Software

4.3 7,211 user ratings

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Overview

Description ActivTrak is a single-agent, cloud-native behavior analysis solution used to increase productivity, streamline operational efficiency, and harden security. The software is affordable, easy-to-use, and quick to install. Start analyzing data within minutes of signup. ActivTrak is purpose-built to analyze organizational trends in productivity. Enable management teams to uncover hidden productivity killers that you and your team may not be aware of. Automated reports, flexible productivity settings, and granular reporting deliver immediate transparency with precise detail. Whether your team is remote, or in one office you’ll have the tools and information available to gain a handle on what’s going on. ActivTrak provides the tools and visibility to efficiently manage remote teams as if you’re all sitting in the same room. Read more Frontline workers share feedback through WorkHound’s mobile platform. We analyze and prioritize all feedback. You get daily actionable insights and tools needed to improve. Your frontline workers stay on your team and your business keeps rolling. Read more Confetti makes it easy to discover and book hundreds of live-hosted team-building experiences designed to enhance the company culture. The growing catalog features exclusive, exciting experiences tailored to the season and meet the team’s needs. We’ve revolutionized corporate event planning with a simple process to plan, book, and pay instantly. The expert event coordinators ensure a smooth, seamless experience for users and a memorable time for team members. From detailed event briefings to customized invites, Confetti supports users every step of the way. The live hosts are not only experts in their fields but are also trained to create engaging experiences that bring everyone together—even the quietest team members. Whether planning a virtual event or an in-person experience, Confetti helps to build stronger teams and unforgettable memories. Let’s make planning fun and effortless! Read more Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $7.20. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    70%
  • Momentum
    63%
  • Popularity
    82%

93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    68%
  • Momentum
    62%
  • Popularity
    76%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    78%
  • Momentum
    64%
  • Popularity
    63%
SaaSworthy Awards
Not Available
Not Available
Not Available
# 7 Fastest Growing # 12 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • NA
  • NA
  • Available

Reviews & Ratings

User Rating
4/5 151 user ratings
4.9/5 11 user ratings
1/5 19 user ratings
4.3/5 7,211 user ratings
Rating Distribution
  • Excellent

    66.9%
  • Very Good

    8.6%
  • Average

    3.3%
  • Poor

    2%
  • Terrible

    19.2%
  • Excellent

    90.9%
  • Very Good

    9.1%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    0%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    100%
  • Excellent

    59.3%
  • Very Good

    27.2%
  • Average

    4.4%
  • Poor

    1.3%
  • Terrible

    7.9%
User Sentiments

    Detailed Reporting, Ease of Use, Screenshot Feature, Remote Installation

    Inaccurate Data Tracking, Poor Customer Support, Confusing User Interface, Limited Customization Options

    Not Available
    Not Available

    Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base

    Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation

Review Summary

ActivTrak, a popular employee monitoring software, receives mixed reviews from users. While some appreciate its user-friendly interface, detailed reporting, and helpful customer support, others criticize its potential privacy concerns, occasional technical glitches, and the need for more customization options. Its ability to monitor productivity and identify areas for improvement is seen as a strength, but concerns about employee privacy and potential misuse of data remain. Additionally, some users report issues with accuracy and the software's impact on system performance.

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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $7.20. Offers Free-forever plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00.
Pricing Plans
Monthly Plans Annual Plans

FREE Free

ADVANCED $7.20 $7.20 per user / month

WorkHound Custom

Pay As You Go Others

Plus Others

Pro Others

Enterprise Custom

Annual Event Planning Custom

Support Team $19.00 $25.00 per user / month

Suite Team $55.00 $69.00 per user / month

Suite Professional $115.00 $149.00 per user / month

Suite Enterprise $169.00 $219.00 per user / month

Suite Team (Employee Service Suite) $55.00 $69.00 per user / month

Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month

Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month

Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month

 
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Vendor information

Company Details Located in: Austin, Texas Located in: Chattanooga, Tennessee Located in: Boca Raton, Florida Founded in: 2017 Located in: San Francisco, California - 94103 Founded in: 2007
Contact Details

+1 888-907-0301

https://activtrak.com/

+1 423-591-6090

https://workhound.com/

+1 917-310-3193

https://www.withconfetti.com/

+1 415-418-7506

https://www.zendesk.com/service-suite/

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