Home/Cloud Communication Platforms/Twilio Flex vs VoximplantUpdated on: February 4, 2023

Compare Twilio Flex vs Voximplant

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Overview

Summary

Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. ..show more

Voximplant is a cloud-based platform designed for real-time communication that helps businesses and developers to work efficiently. Users can connect any numbers worldwide according to requirements and make calls between phones, mobile apps, and web apps. Peer-to-peer audio and video calls between web and mobile apps can also be done easily. Users can build smart automated outbound calling campaigns in no time including high definition programmable audio conferencing. Users can receive and manage any number of inbound calls using call queueing and intelligent routing. It enables users to build any type of IVR for business processes automation and make outbound calls from the web or mobile app. Users can transform voice calls into chat logs with timestamps easily. With the video chat feature, users can create high-quality video communication between web and mobile apps. The software allows programmable multi-party video conferencing in the cloud and to also record high-quality video into compatible video files without any difficulties. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

California, United States

Palo Alto, California / +44 203 695 6215

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Active User Hour Plan
$1 /User

You only pay for the time users are active

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
Named User Plan
$150 /User/Month

Named user pricing offers you predictable pricing so you can plan your contact center utilization

Features

  • Call Logging
  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Queue Management
  • Reporting/Analytics
  • Real-time Chat
View Price Page
Platform to Phone numbers
Others

Landline: from $0.013

Mobile: from $0.013

Features

  • Audio Call Recording: 0.0005 USD per minute include 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
Phone numbers
Others

Tollfree: $3 monthly fee and $0.03 Inbound / Price per minute

Other: $1 monthly fee and $0.05 Inbound / Price per minute

Landline: $1 monthly fee and $0.005 Inbound / Price per minute

Features

  • Audio Call Recording: 0.0005 USD per minute includes 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
Free (Monthly Active Users)
Free

Features

  • Up to 1000 MAU
Small (Monthly Active Users)
$100 /Month

+$0.03 / for each additional user

Features

  • Up to 5K MAU
Medium (Monthly Active Users)
$1000 /Month

+$0.02 / for each additional user

Features

  • Up to 80K MAU
Custom (Monthly Active Users)
Custom

Features

  • More than 1M MAU
Free (Messaging)
Free

Features

  • Up to 50K messages per month
Small (Messaging)
$100 /Month

+$0.04 / for 100 additional messages

Features

  • Up to 500K messages per month
Medium (Messaging)
$1000 /Month

+$0.003 / for 100 additional messages

Features

  • Up to 10M messages per month
Custom (Messaging)
Custom

Features

  • More than 10M messages per month
SIP
Others

SIP to Platform: $0.002 Voice price per minute and $0.00005 +Video price per MiB

Platform to SIP: $0.002 Voice price per minute and $0.00005 +Video price per MiB

Features

  • Audio Call Recording: 0.0005 USD per minute include 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
SMS
Others

Inbound: $0.012 price per message

Outbound - National: $0.0068 price per message

Outbound - International: $0.017 price per message

Features

  • Audio Call Recording: 0.0005 USD per minute include 3 month storage
  • Call Transcription: 0.0169 USD per 15 seconds
  • HD Audio Conferencing: 0.002 USD per minute for each participant
  • HD Audio Recording: 0.003 USD per minute include 3 month storage
  • SIP Registration: 5 USD per registration Voximplant registers on 3rd party server
  • Video Call Recording: 0.001 USD per MiB include 3 month storage
  • Dialogflow Integration: 0.0042 USD per 15 seconds
  • Text to Speech
  • Speech Recognition: 0.0085 USD per 15 seconds
  • Voicemail Detection: 0.0014 USD
  • Video streaming to CDN: 0.0001 USD per MiB
  • ApplicationStorage: 0.0001 USD per 100 requests
  • WebSockets audio data transfer: 0.001 USD per 15 seconds
  • WebSockets text data transfer
  • Mobile and Web SDKs
  • Call Control Debugger
  • JS Call Control Modeling
View Price Page

SCREENSHOTS

Twilio Flex Screenshots
View 4 screenshot(s)
Voximplant Screenshots
View 5 screenshot(s)

ALTERNATIVES

Top alternatives to Twilio Flex

TalkDesk
TalkDesk
Five9
Five9
Genesys PureEngage
Genesys PureEngage
Ormandy FrontLine
Ormandy FrontLine
Zendesk Talk
Zendesk Talk

Top alternatives to Voximplant

Twilio Flex
Twilio Flex
edna
edna
Syncify
Syncify
XComms
XComms
Bottle Message
Bottle Message