Home/Chatbots Software/Uniphore
Updated on: October 15, 2021

What is Uniphore ?

Uniphore - Chatbots Software

Uniphore

Leverage AI and automation technology to deliver dependable customer service
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Uniphore is a comprehensive conversational AI and automation platform that offers customisable B2C services to its users. Leading businesses like Bajaj Allianz, National Trades Union Congress (NTUC), FE Credit, etc. depend widely on this platform’s services. This platform delivers impactful features that help users provide exceptional customer services and enhance agent performance as well. Omnichannel self-service offered by this AI and NLP-driven software enhances customer engagement levels in real-time and converts prospects into paying customers. Moreover, customers can experience trustworthy services from companies with Uniphore's stringent agent security measures. Ongoing agent verification reduces contact centre scams and helps agents deliver dependable services thoughtfully. The U-Assist feature helps agents co-pilot with AI to enhance efficiency. This facility automates all processes to deliver instant call transcriptions, in-call alerts, and detailed after-call work (ACW) summaries. To promote quality management, Uniphore delivers sophisticated interaction analytics in real-time. Also, it provides appropriate protection to user data through end-to-end encryption standards.

Uniphore Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Palo Alto, California
Deployment SaaS/Web/Cloud Category Chatbots Software

Uniphore Pricing

Pricing ModelQuotation Based
Uniphore
Custom

Features

  • Conversational Assistant to Drive Premium Customer Engagement
  • Conversational Automation & Analytics to Transform Customer Service
  • Conversational Security to Prevent Fraud & Identity Theft

Disclaimer: The pricing details were last updated on 10/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Uniphore FAQs

No, Uniphore does not provide API.

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Customers

Genpact THH
Genpact THH
NTUC
NTUC
MOSL
MOSL
BNPP
BNPP
FE-Credit
FE-Credit

Disclaimer

The research is compiled using multiple sources, let us know of any feedback on feedback@saasworthy.com