Uniphore

About Uniphore

Deep Dive with Clara AI

Uniphore is a comprehensive conversational AI and automation platform that offers customisable B2C services to its users. Leading businesses like Bajaj Allianz, National Trades Union Congress (NTUC), FE Credit, etc. depend widely on this platform’s services. This platform delivers impactful features that help users provide exceptional customer services and enhance agent performance as well. Omnichannel self-service offered by this AI and NLP-driven software enhances customer engagement levels in real-time and converts prospects into paying customers. Moreover, customers can experience trustworthy services from companies with Uniphore's stringent agent security measures. Ongoing agent verification reduces contact centre scams and helps agents deliver dependable services thoughtfully. The U-Assist feature helps agents co-pilot with AI to enhance efficiency. This facility automates all processes to deliver instant call transcriptions, in-call alerts, and detailed after-call work (ACW) summaries. To promote quality management, Uniphore delivers sophisticated interaction analytics in real-time. Also, it provides appropriate protection to user data through end-to-end encryption standards.

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Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%
Reviews

60%
Momentum

69%
Popularity

84%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

Uniphore Features

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Chatbots Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

82%

Language Detection

Chatbot

Automated Responses

AI/Machine Learning

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Transfers/Routing

Query Suggestions

Pre-Configured Bot

For Sales/Marketing

Code-free Development

Augmented Analytics

Lead Capture

Provides webhooks and integrations to capture lead information

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Uniphore Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Uniphore Custom

Features

Conversational Assistant to Drive Premium Customer Engagement
Conversational Automation & Analytics to Transform Customer Service
Conversational Security to Prevent Fraud & Identity Theft

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Disclaimer: The pricing details were last updated on 10/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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