Uniphore is a comprehensive conversational AI and automation platform that offers customisable B2C services to its users. Leading businesses like Bajaj Allianz, National Trades Union Congress (NTUC), FE Credit, etc. depend widely on this platform’s services. This platform delivers impactful features that help users provide exceptional customer services and enhance agent performance as well. Omnichannel self-service offered by this AI and NLP-driven software enhances customer engagement levels in real-time and converts prospects into paying customers. Moreover, customers can experience trustworthy services from companies with Uniphore's stringent agent security measures. Ongoing agent verification reduces contact centre scams and helps agents deliver dependable services thoughtfully. The U-Assist feature helps agents co-pilot with AI to enhance efficiency. This facility automates all processes to deliver instant call transcriptions, in-call alerts, and detailed after-call work (ACW) summaries. To promote quality management, Uniphore delivers sophisticated interaction analytics in real-time. Also, it provides appropriate protection to user data through end-to-end encryption standards.
Pricing
Platforms Supported
Organization Types Supported
API Support
Modes of Support
Free Trial
Not available
Pricing Options
Premium Plans ( Quotation Based )
Pricing Plans
Uniphore Custom
Features
Disclaimer: The pricing details were last updated on 10/08/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Learn more about Uniphore Pricing.
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What are the top alternatives for Uniphore?
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Does Uniphore provide API?
No, Uniphore does not provide API.
Vendor Details
Palo Alto, California Founded : 2008Contact Details
Not available
https://www.uniphore.com/
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