ThunderTix

Pros: Easy to refer to often to track ticket sales. Able to run several reports for various forms of information.

Cons: Had to manually manipulate spreadsheets to differentiate totals of individual levels of sales.

Overall: We used ThunderTix for a Harlem Wizards fundraiser event for the high school. We sold 3 levels of tickets, presale merchandise and meals. This app organized everything for me!

Pros: The radio station was able to refer potential customers to Thunder Tix. It is very user friendly. My staff and myself were able to log in to our account and access important data as well as keep track of those who were attending our event. Not only was it user friendly but it serves as a wonderful data source.

Cons: There isn't anything I can think of that I did not like.

Pros: Ease of use for both tickets sales and ticket tracking.

Cons: Hard to find/use screen at venue day of for day of purchasers. Day of purchasers are not in alpha order, they are listed at bottom which requires seaching for them to check them in.

Overall: Ticket sales for multiple location, multiple events, multiple users

Pros: The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

Cons: The inability to have a store for merchandise separate from adding to a ticket.

Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.

Overall: Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

Pros: Easy to use. I was able to find my event and run reports. Sometimes the reports got a little hung up but nothing that wasn't fixed with a reset

Cons: Just the reports got hung up from time to time.

Overall: We use ThunderTix in correlation with the Harlem Wizards. It's easy to use and see the event

Pros: ThunderTix is a smaller ticketing company with a great product team! Being a smaller company, feature requests for new functionality are honored frequently and quickly. In addition to their standard support features, a Facebook group offers insights and a chance to chat with other users to see how they do things and what is working well in their organizations.

Cons: There isn't anything that comes to mind as a true "Con" to the software. There are some features we don't want our customers using, and we have found it easy to hide those features by using CSS.

Pros: It was extremely reliable -- we needed a precise ticket sales start time, as well as a new wait list feature. The system worked brilliantly. It was very easy to navigate and manage all details, including the ticket format, the guest lists, and more. We look forward to working with ThunderTix on future events as well. Thank you!

Cons: I can't think of anything I liked least...We are in a unique situation in that our tickets sell out within minutes. The only concern was that the event showed up as sold out before it actually was sold out, because ticket purchasers had the tickets in their carts and there has to be a 10 minute hold time before releasing the tickets if they are not purchased. This is understandable.

Overall: Great system and terrific support team!

Pros: Thundertix Is very customizable. My organization uses it for collecting payments for event tickets, intensives/workshops, and classes in our semesters. You can get the breakdown of each event easily and quickly which saves you times and shows you where to continue investing your time and products in. The interface is easy for clients to navigate and simple for staff members to learn how to utilize.

Cons: Functionality wise there are minor bumps in the road, but the support team is great with taking feedback, finding you an immediate solution, and taking your criticism into consideration for future updates.

Overall: Overall I've had a wonderful experience with Thundertix. If I were running my own business this would be the first program I'd have in mind to utilize. The support/service team is excellent and I hope to maintain a good relationship with them.

Pros: ease of use and customer support. reports were useful and easy to customize

Cons: rather happy with all. I did not have any negative experiences

Overall: I came in through Harlem Wizards but have been involved with other ticketing services before and was very pleased with the support staff

Pros: We really like that is is user friendly for the customer, our reps and our users. The support is beyond excellent anytime a question or concern pops up. We get prompt and helpful answers.

Cons: The issue we run into sometimes is when there is an update, there can be an unforeseen effect on other areas of the software that will need a fix.

Overall: Thundertix has provided us with the tools we need to make purchasing tickets to our events all over the country as user friendly as possible. The added benefits like automated email reminders, product sales, waitlists and email marketing options have all had a positive impact on our customers and our sales.