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Updated on: November 30, 2021

What is Talla ?

Talla

Reinvent your customer support using Talla
(3 Ratings) Write Review

Talla is an Artificial Intelligence (AI-powered) automation platform that is designed to enhance the deliverance of Customer and employee support. It builds machine learning models of routine tasks, increases the productivity of each rep, and answers basic questions by integrating with your existing workflows and systems. Talla offers a wide range of virtual assistants to its users ranging from Knowledge Assist for breaking the barriers between an intelligent knowledge system and your team; Customer Assist for generating quick resolutions with easy and interactive conversational support, Agent Assist for providing faster and wiser operating tools to the agents and the Automations Assist for automating and streamlining workflows across various channels. Talla also provides custom automation for digital financial services apart from improving and updating the universal healthcare objectives using Automation and AI-powered technologies. It also provides AI and Automation services for the healthcare industry and for the Logistics and Insurance sector. Talla provides a powerful personalized experience apart from a free demo of each of its virtual assistant services.

Talla Technical details

Support Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Boston, Massachusetts / (617) 517-4156
Deployment SaaS/Web/Cloud Category Chatbots Software

Talla Pricing

Pricing ModelSubscription , Quotation Based
MONTHLY YEARLY
Starter (Agent Assist)
$1,700 /Month
Billed Yearly

Features

  • 10 users. Additional users are billed at $40/user/month
  • 2000 content pages available for Knowledge Extraction
  • Integrate with Slack or Microsoft Teams
  • View analytics on user interactions, content training, training progress, and overall effectiveness
  • Use smart templates to build content that’s optimized for machine learning
  • Identify knowledge gaps and triage
Growth (Agent Assist)
$4,250 /Month
Billed Yearly

Features

  • Includes the features of Starter plan, plus
  • 100 users. Additional users are billed at $35/user/month
  • 10,000 content pages available for Knowledge Extraction
  • Integrate with your existing workflows via browser extension
  • Assign different user roles and permissions
  • Use single sign-on via SAML
Enterprise (Agent Assist)
Custom

Features

  • Includes the features of Growth plan, plus
  • A custom number of users
  • A custom number of content pages available for Knowledge Extraction
  • Integrate with a custom number of systems
  • Add custom process automations
Starter (Customer Assist)
$1,700 /Month
Billed Yearly

Additional requests are billed at $0.65/request

Features

  • Automate resolving 1,000 support inquiries per month
  • Automate extracting answers from up to 2000 content pages
  • Deploy to up to 5 support sites
  • Identify knowledge gaps and triage
  • View analytics on user interactions, content training, training progress, and overall effectiveness
Growth (Customer Assist)
$4,250 /Month
Billed Yearly

Additional requests are billed at $0.55/request

Features

  • Includes the features of Starter plan, plus
  • Automate resolving 6,000 support inquiries a month
  • Automate extracting answers from up to 10,000 content pages.
  • Deploy to up to 10 support sites
  • Allow customers to open new requests from your support site
  • Integrate with 1 live chat system
  • Integrate with 1 ticketing system
Enterprise (Customer Assist)
Custom

Features

  • Includes the features of Growth plan, plus
  • Automate resolving an custom number of support inquiries
  • Automate extracting answers from a custom number of content pages
  • Deploy to up to custom number of support sites
  • Integrate with an customed number of systems
  • Add custom process automations
Enterprise (Automations)
Custom

Features

  • Automated logic flows that resolve customer requests
  • Automated processes between your internal systems
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Disclaimer: The pricing details were last updated on 12/03/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Talla pricing.

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Talla Screenshots

General
Auto Make Them Work for Your Team
RA Discover and Close
Joyride Not Hiding Hole
General
General
Auto Make Them Work for Your Team
RA Discover and Close
Joyride Not Hiding Hole

Talla FAQs

No, Talla does not provide API.

Customers

SAP
SAP
Toast
Toast
Intelli Centrics
Intelli Centrics
Mutual of Omaha
Mutual of Omaha

Talla Integration

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Disclaimer

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