SweetHawk

About SweetHawk

SweetHawk creates robust workflow apps that enhance Zendesk's functionality and allow businesses to take advantage of the platform's full potential. Whether you need to keep better track of your tasks, receive approvals faster, or just remember to follow up with a customer after you've closed their ticket... In Zendesk, you're guaranteed to find at least one of their apps to help you enhance your day-to-day efficiency. SweetHawk is primarily used to: - Save time and money - Enforce processes (ITSM/Change Management) - Ensure quality and SLAs - Maintain compliance - Cut agent training time - Improve the agent and customer experience on a continuous basis. Our apps include essential features such as: sub-ticketing and comprehensive tasks, integrations with calendars, robust approval procedures, Popup notifications that can be customized, NPS surveys, among other things. SweetHawk allows you to create impenetrable approval processes that can be applied depending on any ticket criteria. You can send approvals manually or have them delivered automatically. A wide range of flows are supported, from simple one-step approvals with a single approver to complicated multi-step approvals involving groups of approvers or managers.