SmartAction

About SmartAction

Deep Dive with Clara AI

SmartAction is a conversational AI based platform for contact centres that enables you to create compelling consumer experiences. It combines best-of-breed technology and services to provide a fully managed conversational AI experience to your customers. With SmartAction, you can automate interactions that increase engagement and resolution. The platform offers smart tools and features to enhance your entire conversation process, from conversation design to implementation and continual improvement. SmartAction's natural language understanding (NLU) algorithm is trained question by question to reach the best level of accuracy which makes their intelligent virtual agents perform as well as, if not better than, real agents. With SmartAction, you can empower your clients to interact with your company via the channel of their choice. You can incorporate visual features such as rich media material, quick-reply buttons, and picture carousels into text-based chats to create an immersive chat experience. You can provide individualized, on-demand client service along with conversational AI support from start to finish. Additionally, the platform is compatible with any business application, IVR system, or contact center platform.

Pricing

Free Trial Not Available
Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

60%
Momentum

60%
Popularity

62%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Online

SmartAction Features

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Chatbots Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%

Transfers/Routing

Language Detection

Chatbot

Automated Responses

AI/Machine Learning

Natural Language Processing

Generative AI

AI Copilot

An AI-powered virtual assistant that accomplishes tasks and pursues goals on a user's behalf.

Automated Routing

It helps in automatically directing queries and data to the appropriate agent.

Customer Support

Ensures after-sales interactions with your customers and solve queries related to your products and services

Query Suggestions

Pre-Configured Bot

For Sales/Marketing

Code-free Development

Augmented Analytics

Lead Capture

Provides webhooks and integrations to capture lead information

Customizable Branding

This feature enables the customization of brand marketing to meet specific requirements and preferences.

SmartAction Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

SmartAction Custom

Features

SmartAction’s cloud-based proprietary conversational AI technology with industry-leading natural language processing (NLP) to mimic live agent behavior
Dedicated team of AI experts and CX experts to implement, customize, and manage your solution. This team includes client success managers, data insights managers, conversation flow experts, project lead, AI engineers, and more
Unlimited usage (scalability)
Unlimited changes, tweaks, and edits to conversation flows
Ongoing tuning and improvements

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Disclaimer: The pricing details were last updated on 12/03/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SmartAction Pricing