SmartAction

About SmartAction

SmartAction is a conversational AI based platform for contact centres that enables you to create compelling consumer experiences. It combines best-of-breed technology and services to provide a fully managed conversational AI experience to your customers. With SmartAction, you can automate interactions that increase engagement and resolution. The platform offers smart tools and features to enhance your entire conversation process, from conversation design to implementation and continual improvement. SmartAction's natural language understanding (NLU) algorithm is trained question by question to reach the best level of accuracy which makes their intelligent virtual agents perform as well as, if not better than, real agents. With SmartAction, you can empower your clients to interact with your company via the channel of their choice. You can incorporate visual features such as rich media material, quick-reply buttons, and picture carousels into text-based chats to create an immersive chat experience. You can provide individualized, on-demand client service along with conversational AI support from start to finish. Additionally, the platform is compatible with any business application, IVR system, or contact center platform.