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About SAP Field Service Management

With mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things, the SAP Field Service Management solution enables technicians to improve customer satisfaction.With innovative technology and a thorough grasp of client needs, connect the whole field service management value chain.It has a vast list of features such as - Improve first-time fix rates by using mobile technologies and AI-based recommendations to swiftly find the best experts and ensure the proper components are on hand to avoid repeat visits. Integrate front-office and back-office operations to accelerate service execution and enable effective cooperation while keeping consumers informed. Reduce field service expenses and boost income. AI-based systems to optimise scheduling, planning, and dispatching in real time. One of their most beneficial features is their real-time field service - With standardised and customizable analytics and reporting, you can make timely decisions and identify problems. Examine and analyse vital performance metrics for your jobs and business. Observe the terms of service level agreements (SLAs).Boost productivity, properly allocate service teams, and make decisions based on real-time information to improve customer happiness and revenue.

Screenshots & Videos

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Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    66%
  • Momentum
    60%
  • Popularity
    60%

Platforms Supported

  • Browser Based (Cloud)

Organization Types Supported

  • All (Small, Medium, Large)

API Support

  • Available

Modes of Support

  • Online

SAP Field Service Management Features

Field Service Management Features

  • Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%

Offline Reporting

Helps you to save the data offline and synchronize as soon the device connects to the internet

Analytics (Workforce)

Helps you track and analyse the performance of the workforce

Reporting

Sends instant status reports about the task with customer feedback

Route Optimization

Determines the cost efficient route to perform the order

Real-time Job Tracking

Allows you to view your workforce in real time and improve strategy

Job Scheduling

Helps in allocating jobs to the right person at the right time

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Document Management

Ability to store and manage various information and documents in electronic format.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Digital Signature

A facility to capture digital signature in a secure format

Attendance Management

Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

SAP Field Service Management Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Disclaimer: The pricing details were last updated on 17/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about SAP Field Service Management Pricing.

SAP Field Service Management Alternatives

View All SAP Field Service Management Alternatives

SAP Field Service Management Reviews

User Rating

4.3/5 (Based on 15 Ratings)

Ratings Distribution

  • Excellent

    46.7%
  • Very Good

    46.7%
  • Average

    0%
  • Poor

    6.7%
  • Terrible

    0%

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SAP Field Service Management User Reviews

Videos on SAP Field Service Management

SAP Field Service Management FAQs

What is SAP Field Service Management used for?

SAP Field Service Management is Field Service Management Software. SAP Field Service Management offers the following functionalities:

  • Offline Reporting
  • Analytics (Workforce)
  • Reporting
  • Route Optimization
  • Real-time Job Tracking
  • Job Scheduling
  • Compliance Management
  • Inventory Management
  • Document Management
  • Billing and Invoicing

Learn more about SAP Field Service Management features.

What are the top alternatives for SAP Field Service Management?

Does SAP Field Service Management provide API?

Yes, SAP Field Service Management provides API.

SAP Field Service Management Contact

Vendor Details

Walldorf, Germany

Contact Details

Not available

https://www.sap.com/products/field-service-management.html?btp=b9aa86f0-b3bc-4ce1-aaca-adc65f1b1643

Social Media Handles

Not available

Grid Report for SAP Field Service Management

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