Home/Field Service Management Software/FieldAware
Updated on: June 24, 2021
What is FieldAware ?
FieldAware - Field Service Management Software
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94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

FieldAware

Mobile responsive field service manager
(76 Ratings) Write Review

Fieldaware cloud-hosted field service management software is highly integrated and very user-friendly. The software comes with robust analytics to make necessary analysis for reaching informed decisions faster. This can streamline all your field service operation. It is highly compatible with and can run on iOS, Windows, Android apps etc. It is very flexible and is open to customization. Instant & accurate invoicing as well as cost analysis are possible. It features open API architecture that make it a cost-effective choice. Users of Fieldaware can enjoy automatic recording of work, document management, job scheduling, on-site signing off, robust reporting, and invoicing facilities.

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FieldAware Features Show All Features

FieldAware Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API Location / Phone Number Plano, Texas / 800-935-0736
Deployment SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Category Field Service Management Software

FieldAware Pricing

Pricing ModelQuotation Based
FieldAware
Custom

Features

  • Mobile Applications
  • Scheduling and Dispatch
  • Work Order Management
  • Asset Management
  • Barcode Scanner
  • FieldAware Forms
  • FieldAware Insights
  • Customer Portal
  • Licensing Options

Disclaimer: The pricing details were last updated on 29/11/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about FieldAware pricing.

FieldAware FAQs

FieldAware is Field Service Management Software. FieldAware offers the following functionalities:

  • Billing and Invoicing
  • Document Management
  • Inventory Management
  • Digital Signature
  • Compliance Management
  • Job Scheduling
  • Real-time Job Tracking
  • Route Optimization
  • Reporting
  • Analytics (Workforce)
  • Offline Reporting

Learn more about FieldAware features.

Yes, FieldAware provides API.

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FieldAware Reviews

OVERALL RATING
3.7
Based on 76 Rating(s)
Rating Distribution
  • 35.7 %
  • 50 %
  • 7.1 %
  • 0 %
  • 7.1 %
SHARE YOUR EXPERIENCE Write a Review
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Source : g2crowd.com
(Reviewed on 09 April 2016)
"change my working life , no paper work & no need to drive to the office to give back 100's of papers"

What do you like best?

adding pictures & documents to a report

What do you dislike?

connectivity issues on smartphone , the app shut down when synchronising or uploading from time to time , uncompleted call not highlighted on the 1st page

Recommendations to others considering the product

user friendly ,time saver

What business problems are you solving with the product? What benefits have you realized?

time saver on work report

...more
Source : g2crowd.com
(Reviewed on 08 April 2016)
"Gamechanger for workflow and operation management!"

What do you like best?

Being in the geomatics services industry (land surveying, subsurface utility location, laser scanning, etc. our field crews are in constant motion on sites that vary in geographic location, size and require manpower, equipment and supplies to be scheduled. Additionally, a wealth of information must be relayed between the field and office. FieldAware has done an amazing job of filling in the gaps to make what was once a major issue now into a major benefit for both our company and employees but most importantly our clients.

What do you dislike?

I have no dislikes with this product at all. I look forward to seeing how some of the suggested revisions/tweaks/upgrades that we have made regarding geolocation will be included in future updates. Keep up the good work!

Recommendations to others considering the product

I would totally recommend going through a full vetting of FieldAware or any product for that matter before making a purchase. FieldAware was very patient with us and allowed us to ask many questions, try out a temporary site and was very open throughout the entire process. Make sure that you are fully involved in this process as that it will make the implementation step that much easier and therefore make this software an immediate success in your business.

What business problems are you solving with the product? What benefits have you realized?

Scheduling (Manpower, Equipment - All crew members now know days in advance and in real time where they need to be and when they need to be there. Additionally, our company has a great deal of equipment that needs to be scheduled depending on the state of the job. This is done instantly and any scheduling conflicts are handled long before our crews are on-site or in need of the tool.

Data Sharing/Transmission - Our crews and office staff send large amounts of data both to the field from the office as well as from the field to the office. This software allows for real-time interaction between these staff groups which allows us to convey these results to our customers in a much more efficient manner.

Job History - Our crews visit the same sites many times even sometimes for different clients (engineer, contractor, municipality, etc.. FieldAware has made it easy for the office and field to find this archived data and relay it as needed to our employees and customers.

Employee Safety - Our field crews travel in order to satisfy our client's needs. We've been able to use FieldAware to not only verify field crews' location, arrival and departure in order to help ensure on-site safety but also it has allowed our crews to complete Job Hazard Analysis forms electronically and in real time onsite. This allows our crews to be aware of their site surroundings and tracks this analysis for safety reviews and debriefings moving forward.

...more
Source : g2crowd.com
(Reviewed on 06 April 2016)
"Our productivity is hugely increased with FieldAware"

What do you like best?

It took us away from paper invoicing and missed communications and allowed us to grow our company "seamlessly" from 3 to 11 employees.

What do you dislike?

There is no search option for phone numbers on the Internet based system, which is something we've asked for since we started using it more than 4 years ago.

Recommendations to others considering the product

Consider the size of your company; I understand there is now a minimum user requirement before starting with FieldAware.

What business problems are you solving with the product? What benefits have you realized?

We can keep track of our daily schedule of jobs, as well as quotes, invoices and future obligations all on one site. It's how the invention of the computer was meant to be utilized and paper-free when imagined!

...more
Source : g2crowd.com
(Reviewed on 06 April 2016)
"Owner/ Tradesman"

What do you like best?

Field Aware has been a critical part of the growth of our company. I was very cautious when I was shopping for a mobile dispatch program, I am not a technology guru and found many similar software programs to be complicated to use and understand. I instantly felt comfortable with the Field Aware format, it is very intuitive. The program has gained complexity over the 4 years we've been using it but all the changes that made it more sophisticated were necessary, and my skills developed with the complexity of the program. In the first few years we used the program a rep from Field Aware contacted us every month to see if it was working for us. The few problems we had, they helped us work through. We made suggestions to them for improvements and they used some of our ideas to improve the program, we were really impressed by that.

What do you dislike?

I still have reservations about the expense of using this program, and I was surprized to hear that Field Aware is limiting the use of this program to 20 or more users per company, I think that is a mistake.

Recommendations to others considering the product

Do it.

What business problems are you solving with the product? What benefits have you realized?

The use of this and other technology reduces the amount of manpower we require for administration. It also greatly increases efficiency on the quote, work order, invoice sequence. I'm certain that it has played a major role in eliminating "lost invoicing", that is to say it almost eliminates the possibility of forgetting to invoice a completed work order.

I play the same role as many small trades-business owners. I am a repair serviceman, manager, salesman and dispatcher. in 2014 I personally completed over $300,000 in repairs, quoted 400 installations, dispatched 1000 work orders, ordered materials and equipment for the installations and repairs and many other projects. My competition uses 4 different people to do the same thing. I couldn`t have done that without Field Aware.

...more
Source : g2crowd.com
(Reviewed on 06 April 2016)
"Good product compared to others tried"

What do you like best?

The overall look and feel of the desktop and mobile apps is awesome and relatively intuitive. Attachments, time logging, job notes are all easily input

What do you dislike?

Quickbooks integration (but nobody has good integration that I have found. The app, like most software, will occasionally encounter difficulties. Have had some issues with the "customer" field in dispatched jobs showing as "null".

Recommendations to others considering the product

Have tried and evaluated at least three competitors. For a small service business, this is a great choice. Accept the fact that nobody has perfected a close integration with QuickBooks (I have been told the real problem in the interface software provided to 3rd parties by Intuit.

What business problems are you solving with the product? What benefits have you realized?

This app is the basis for our service business. Provides a structure for the field techs with set pricing, instructions and documents, etc.

...more
Source : g2crowd.com
(Reviewed on 17 May 2019)
"A dependable system to improve coordination "

What do you like best?

Real time status update of all fleet technicians.

Job creation and detail

Works well with IPad and Iphone

What do you dislike?

Reporting could be stronger

The cost is on the higher end for similar products

Recommendations to others considering the product:

Create a small implementation team and role out slowly to improve chances of success

What problems are you solving with the product? What benefits have you realized?

Our fleet of vehicles and staff are now real time monitored and integrated into the department 24/7. Our efficiency has greatly improved as has the happiness of our clients

...more
Source : g2crowd.com
(Reviewed on 15 April 2016)
"Works great when you have shop and mobile techs"

What do you like best?

- Works great for mobile techs with the use of an iPad or iPhone.

- search functions for customer information, unit service history

-tracks tech time and work day history

What do you dislike?

- some information is duplicated as FieldAware is not hooked in with our dealer management software

-recently updated search function does not work as well as previous versions

Recommendations to others considering the product

Looks at all the aspects of your business where you could improve your productivity and efficiency as a company.

What business problems are you solving with the product? What benefits have you realized?

-elimination of paper work orders

-increased productivity and efficiency

-service history functions

-reduced time to bill and invoice customers

...more
Source : g2crowd.com
(Reviewed on 12 April 2016)
"The answer to our question"

What do you like best?

Implementation was simple even though our use for FieldAware was atypical for the intended use.

What do you dislike?

Workflow and user interface leave a little to be desired.

Recommendations to others considering the product

Field aware is a great platform for the service industry.

What business problems are you solving with the product? What benefits have you realized?

Scheduling multiple crews for offsite tasks and jobs. Ease of scheduling and clear communication of work tasks.

...more
Source : g2crowd.com
(Reviewed on 06 April 2016)
"Overall experience good. Have had only 1 issue which items were mysteriously deleted "

What do you like best?

everything in one software package. TIme tracking is good

What do you dislike?

difficult to get around some tabs not easy to merge customers when they combine

What business problems are you solving with the product? What benefits have you realized?

time management, less time consumed in paperwork

...more
Source : g2crowd.com
(Reviewed on 06 April 2016)
"User friendly, easy to learn"

What do you like best?

Can be used on the iphone very easily. You can create, start and complete a job right from the iphone.

What do you dislike?

I can't add comments if i am not the lead crew, and i can't see all the open or complete cases that were performed by another crew member.

What business problems are you solving with the product? What benefits have you realized?

Medical imaging equipment, CAT scanner, MRI.

...more
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