Oracle Field Service Cloud

About Oracle Field Service Cloud

Oracle Field Service Cloud is a Field Service Management Software. Deliver better service experiences while increasing the efficiency and effectiveness of your field organization. Automate field service scheduling and optimize work based on your unique requirements, all while maintaining a real-time view of your field force. Empower your mobile workforce with AI and machine learning capabilities, web-based and mobile applications, and flexible, intuitive collaboration tools.

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

79%
Momentum

64%
Popularity

66%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Oracle Field Service Cloud Features

Show Feature Explanation

Show Missing Features

Field Service Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%

Offline Reporting

Helps you to save the data offline and synchronize as soon the device connects to the internet

Analytics (Workforce)

Helps you track and analyse the performance of the workforce

Reporting

Sends instant status reports about the task with customer feedback

Route Optimization

Determines the cost efficient route to perform the order

Real-time Job Tracking

Allows you to view your workforce in real time and improve strategy

Job Scheduling

Helps in allocating jobs to the right person at the right time

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

Document Management

Ability to store and manage various information and documents in electronic format.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Digital Signature

A facility to capture digital signature in a secure format

Attendance Management

Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime

Oracle Field Service Cloud Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Pricing Plans

Oracle Field Service Cloud Custom

Features

Routing
Core application
Mobility
Collaboration
Location and communication
Forecasting and capacity
Real-time traffic and street-level routing
Service logistics

Disclaimer: The pricing details were last updated on 13/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Oracle Field Service Cloud Pricing

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Oracle Field Service Cloud Reviews

User Rating

4.2/5 (Based on 141 Ratings)

Rating Distribution

Excellent
46.1%
Very Good
33.3%
Average
17.7%
Poor
2.1%
Terrible
0.7%

User Sentiments

Ease of Use, Efficient Workflow, Data Organization, Comprehensive Features

System Instability, Slow Performance, Navigation Complexity, Limited Customer Support

Do You Use Oracle Field Service Cloud?

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Review Summary

Oracle Field Service Cloud is generally well-received by users, with many positive reviews highlighting its robust scheduling and dispatching capabilities, ease of use, and ability to enhance field service operations. It is praised for its comprehensive features such as work order management, inventory tracking, and customer relationship management. However, some users have expressed concerns about its pricing and occasional technical issues. Overall, Oracle Field Service Cloud seems to be a reliable and user-friendly solution for field service management, with a strong focus on streamlining operations and improving efficiency.

Pros

Comprehensive set of features for field service management.
Robust mobile app for field technicians.
Integration with Oracle's ERP and CRM systems.

Cons

Steep learning curve for new users.
Some users report bugs and performance issues.
Pricing can be expensive for small businesses.

Oracle Field Service Cloud Reviews

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Oracle Field Service Cloud FAQs

What is Oracle Field Service Cloud used for?

Oracle Field Service Cloud is Field Service Management Software. Oracle Field Service Cloud offers the following functionalities:

Offline Reporting
Analytics (Workforce)
Reporting
Route Optimization
Real-time Job Tracking
Job Scheduling
Compliance Management
Inventory Management
Claims Management
Document Management
Billing and Invoicing

Learn more about Oracle Field Service Cloud features.

What are the top alternatives for Oracle Field Service Cloud?

Here`s a list of the best alternatives for Oracle Field Service Cloud:

Does Oracle Field Service Cloud provide API?

Yes, Oracle Field Service Cloud provides API.

Oracle Field Service Cloud Contact

Vendor Details

Redwood Shores, California

Contact Details

Not available

https://www.oracle.com/cx/service/field-service-management/

Social Media Handles

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Apple App Store 275

Disclaimer

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Oracle Field Service Cloud

About Oracle Field Service Cloud

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Oracle Field Service Cloud Features

Field Service Management Features

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Oracle Field Service Cloud Reviews

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Do You Use Oracle Field Service Cloud?

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Oracle Field Service Cloud

About Oracle Field Service Cloud

Screenshots & Videos

Oracle Field Service Cloud Features

Field Service Management Features

Oracle Field Service Cloud Alternatives

Oracle Field Service Cloud Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use Oracle Field Service Cloud?

Review Summary

Pros

Cons

Videos on Oracle Field Service Cloud

Oracle Field Service Cloud FAQs

Oracle Field Service Cloud Contact

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Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

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