Oracle Fusion Field Service

About Oracle Fusion Field Service

Deep Dive with Clara AI

Oracle Fusion Field Service is a cloud-based solution that streamlines field service management, helping businesses schedule, route, and equip mobile workers efficiently. It enables accurate forecasting, workload management, and demand prediction to build long-term plans while tracking performance. Configure your service model to meet goals for operational efficiency, cost control, and customer satisfaction. The solution ensures on-time arrivals, reduces travel distance, eliminates unnecessary truck rolls, and increases jobs completed per day. Mobile workers can access critical job details and capture information, even offline. Guided assistance shortens onboarding and ensures consistent service. Workers can also access manuals, videos, and schematics directly from the mobile app for quick problem-solving. Field workers can easily check parts availability, manage inventory, and optimize their trunk stock. Customers benefit from real-time visibility of arrival status, rescheduling options, and preferred communication channels like SMS or video chat. With Oracle Fusion Field Service, businesses can deliver seamless, efficient, and customer-focused field service operations..

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Pricing

Free Trial Not Available
Offers Custom plan.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%
Reviews

80%
Momentum

62%
Popularity

66%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

Oracle Fusion Field Service Features

Show Feature Explanation

Field Service Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

100%

Offline Reporting

Helps you to save the data offline and synchronize as soon the device connects to the internet

Analytics (Workforce)

Helps you track and analyse the performance of the workforce

Reporting

Sends instant status reports about the task with customer feedback

Route Optimization

Determines the cost efficient route to perform the order

Real-time Job Tracking

Allows you to view your workforce in real time and improve strategy

Job Scheduling

Helps in allocating jobs to the right person at the right time

Compliance Management

Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed

Digital Signature

A facility to capture digital signature in a secure format

Attendance Management

Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

Document Management

Ability to store and manage various information and documents in electronic format.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Oracle Fusion Field Service Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Quotation Based )

Oracle Fusion Field Service Custom

Features

Work planning and scheduling
Technician enablement
Customer self-service
Service support
Service logistics

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Disclaimer: The pricing details were last updated on 13/11/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Oracle Fusion Field Service Reviews

User Rating

4.2/5 (Based on 141 Ratings)

Rating Distribution

Excellent
46.1%
Very Good
33.3%
Average
17.7%
Poor
2.1%
Terrible
0.7%

User Sentiments

Ease of Use, Efficient Workflow, Data Organization, Comprehensive Features

System Instability, Slow Performance, Navigation Complexity, Limited Customer Support

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Review Summary

Oracle Field Service Cloud is generally well-received by users, with many positive reviews highlighting its robust scheduling and dispatching capabilities, ease of use, and ability to enhance field service operations. It is praised for its comprehensive features such as work order management, inventory tracking, and customer relationship management. However, some users have expressed concerns about its pricing and occasional technical issues. Overall, Oracle Field Service Cloud seems to be a reliable and user-friendly solution for field service management, with a strong focus on streamlining operations and improving efficiency.