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84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SAP Field Service Management logo
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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description With mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things, the SAP Field Service Management solution enables technicians to improve customer satisfaction.With innovative technology and a thorough grasp of client needs, connect the whole field service management value chain.It has a vast list of features such as - Improve first-time fix rates by using mobile technologies and AI-based recommendations to swiftly find the best experts and ensure the proper components are on hand to avoid repeat visits. Integrate front-office and back-office operations to accelerate service execution and enable effective cooperation while keeping consumers informed. Reduce field service expenses and boost income. AI-based systems to optimise scheduling, planning, and dispatching in real time. One of their most beneficial features is their real-time field service - With standardised and customizable analytics and reporting, you can make timely decisions and identify problems. Examine and analyse vital performance metrics for your jobs and business. Observe the terms of service level agreements (SLAs).Boost productivity, properly allocate service teams, and make decisions based on real-time information to improve customer happiness and revenue. Read more Service CRM is a powerful software solution that offers a complete suite of industry-specific Field Service Management tools designed to streamline their operations, enhance their client services, and improve their overall efficiency. With Service CRM, they can easily plan, manage, track, and optimize their entire field service operations in a single system, making it easier for they to keep track of all their activities and stay on top of their performance metrics. This software platform offers a wide range of features that are tailored to the unique needs of businesses operating in the field service industry. From scheduling and dispatching to inventory management, invoicing, and more, Service CRM has everything they need to run their business more efficiently and effectively. With Service CRM, they can enjoy enhanced visibility into their field operations, making it easier for they to make informed decisions and optimize their business processes. So why wait? Sign up for Service CRM today and experience the benefits of a powerful Field Service Management Software solution for their business. Read more
Pricing Options
  • Free Trial Not Available
  • SAP Field Service Management Offers Custom plan.
  • Free Trial Not Available
  • Service CRM Offers Custom plan.
SW Score & Breakdown

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    66%
  • Momentum
    60%
  • Popularity
    60%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    75%

Features

Total Features
10 Features
5 Features
Common Features for All
    Analytics (Workforce) Helps you track and analyse the performance of the workforce
    Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
    Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
    Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
    Document Management Ability to store and manage various information and documents in electronic format.
    Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
    Job Scheduling Helps in allocating jobs to the right person at the right time
    Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
    Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
    Reporting Sends instant status reports about the task with customer feedback
    Route Optimization Determines the cost efficient route to perform the order
  • + 7 More - Show Less
    • Analytics (Workforce) Helps you track and analyse the performance of the workforce
      Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime
      Billing and Invoicing This feature helps in issuing and handling the invoice and bills.
      Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed
      Document Management Ability to store and manage various information and documents in electronic format.
      Inventory Management Helps in recording inventory to optimize and fulfill the requirement.
      Job Scheduling Helps in allocating jobs to the right person at the right time
      Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet
      Real-time Job Tracking Allows you to view your workforce in real time and improve strategy
      Reporting Sends instant status reports about the task with customer feedback
      Route Optimization Determines the cost efficient route to perform the order
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • 24/7 (Live rep)
    • Online
    • 24/7 (Live rep)
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.3/5 15 user ratings
    Not Available
    Ratings Distribution
    • Excellent

      46.7%
    • Very Good

      46.7%
    • Average

      0%
    • Poor

      6.7%
    • Terrible

      0%
    Not Available
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • SAP Field Service Management Offers Custom plan.
    • Free Trial Not Available
    • Service CRM Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    SAP Field Service Management Custom

    Service CRM Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Videos Video Thumbnail
    + 1 More
    Not Available

    Vendor information

    Company Details Located in: Walldorf, Germany Located in: Meerut, India
    Contact Details

    Not available

    https://www.sap.com/products/field-service-management.html?btp=b9aa86f0-b3bc-4ce1-aaca-adc65f1b1643

    +91 9105 730 500

    https://servicecrmindia.com/

    Social Media Handles

    Not available

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