What do you like best?
RoomKey is very intuitive and easy to pick up. The software offers free training videos to help get you accustomed to the processes that are involved in using RoomKey PMS effectively. I really enjoy the fact that RoomKey can be used on laptops and other mobile devices which doesn't limit it to just being used at the front desk. Another feature of RoomKey I enjoy is the color coding of the room statuses and the ease of check-in procedures.
What do you dislike?
Roomkey has some features lacking that other branded property management systems do have, such as involved lost and found service. Apart from the lack of features, some processes on RoomKey are more difficult or confusing than other systems. For example, the check-out process is much more complex and leaves more room for user error than other systems.
Recommendations to others considering the product
Consider other options because there are many other PMS options that have more features and are more intuitive.
What business problems are you solving with the product? What benefits have you realized?
It provides our independent resort the ability to accurately make and keep reservations, as well as organize the multiple different room types that are available in the resort. It has allowed more accurate, timely, and efficient customer service to our guests, and helping them enjoy their time with us.