Oracle Field Service Cloud vs Service CRM Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Oracle Field Service Cloud

Field Service Management Software

4.1 3 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Service CRM

Field Service Management Software

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Overview

Description

Oracle Field Service Cloud is a Field Service Management Software. Deliver better service experiences while increasing the efficiency and effectiveness of your field organization. Automate field service scheduling and optimize work based on your unique requirements, all while maintaining a real-time view of your field force. Empower your mobile workforce with AI and machine learning capabilities, web-based and mobile applications, and flexible, intuitive collaboration tools. Read more

Service CRM is a powerful software solution that offers a complete suite of industry-specific Field Service Management tools designed to streamline their operations, enhance their client services, and improve their overall efficiency. With Service CRM, they can easily plan, manage, track, and optimize their entire field service operations in a single system, making it easier for they to keep track of all their activities and stay on top of their performance metrics. This software platform offers a wide range of features that are tailored to the unique needs of businesses operating in the field service industry. From scheduling and dispatching to inventory management, invoicing, and more, Service CRM has everything they need to run their business more efficiently and effectively. With Service CRM, they can enjoy enhanced visibility into their field operations, making it easier for they to make informed decisions and optimize their business processes. So why wait? Sign up for Service CRM today and experience the benefits of a powerful Field Service Management Software solution for their business. Read more

Pricing Options

Free Trial Not Available
Oracle Field Service Cloud Offers Custom plan.

Free Trial Not Available
Service CRM Offers Custom plan.

SW Score & Breakdown

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

95%
Reviews

82%
Momentum

62%
Popularity

66%

80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

77%
Reviews

60%
Momentum

64%
Popularity

75%

Features

Total Features	11 Features	5 Features
Common Features for All	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 8 More - Show Less	Analytics (Workforce) Helps you track and analyse the performance of the workforce Attendance Management Helps to manage employee attendance or workforce presence in the workplace to reduce employee downtime Billing and Invoicing This feature helps in issuing and handling the invoice and bills. Claims Management Helps to organize and keeping track of insurance claims and as such claims made by patients. Compliance Management Helps in making an assessment of risks, ensures policy comprehension and that policies/procedures are being followed Document Management Ability to store and manage various information and documents in electronic format. Inventory Management Helps in recording inventory to optimize and fulfill the requirement. Job Scheduling Helps in allocating jobs to the right person at the right time Offline Reporting Helps you to save the data offline and synchronize as soon the device connects to the internet Real-time Job Tracking Allows you to view your workforce in real time and improve strategy Reporting Sends instant status reports about the task with customer feedback Route Optimization Determines the cost efficient route to perform the order + 2 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	NA

Reviews & Ratings

User Rating	4.1/5 3 user ratings	Not Available
Ratings Distribution	Excellent 39.6% Very Good 39.6% Average 17.6% Poor 2.2% Terrible 1.1%	Not Available
Review Summary	Oracle Field Service Cloud is generally well-received by users, with many positive reviews highlighting its robust scheduling and dispatching capabilities, ease of use, and ability to enhance field service operations. It is praised for its comprehensive features such as work order management, inventory tracking, and customer relationship management. However, some users have expressed concerns about its pricing and occasional technical issues. Overall, Oracle Field Service Cloud seems to be a reliable and user-friendly solution for field service management, with a strong focus on streamlining operations and improving efficiency.	Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available Oracle Field Service Cloud Offers Custom plan.	Free Trial Not Available Service CRM Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Oracle Field Service Cloud Custom	Service CRM Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Service CRM Oracle Field Service Cloud Vs Service CRM Fieldd 5 Based on 8 Ratings Oracle Field Service Cloud Vs Fieldd Easy Field Services Oracle Field Service Cloud Vs Easy Field Services Salesforce Field Service 4.5 Based on 358 Ratings Oracle Field Service Cloud Vs Salesforce Field Service SAP Field Service Management 4.3 Based on 15 Ratings Oracle Field Service Cloud Vs SAP Field Service Management	Salesforce Field Service 4.5 Based on 358 Ratings Service CRM Vs Salesforce Field Service Fieldd 5 Based on 8 Ratings Service CRM Vs Fieldd Easy Field Services Service CRM Vs Easy Field Services SAP Field Service Management 4.3 Based on 15 Ratings Service CRM Vs SAP Field Service Management Call of Service 4.6 Based on 31 Ratings Service CRM Vs Call of Service
	View All Oracle Field Service Cloud Alternatives	View All Service CRM Alternatives