NICE Workforce Management

About NICE Workforce Management

New challenges and organisational demands are constantly bombarding workforce managers: near-constant changes to the forecast and schedule, increased customer needs, and evolving employee hiring and retention requirements create an environment where it's difficult to respond quickly enough or understand the best possible action to take. Contact centres all around the world are scrambling to implement NICE's artificial intelligence (AI)-based workforce management (WFM) capabilities to satisfy these needs. With the industry's most intelligent and accurate omnichannel forecasting engine, NICE helps you predict business demands and optimise your staff. Its revolutionary AI and machine learning technology unleashes the potential of your workforce and exploits the full power of your company's most valuable asset – your employees. With a straightforward interface, you'll be up and running in no time, and managing forecasts and timetables will require less abilities. With intraday insights and reforecasting capabilities, you can pivot quickly as things change. With an intelligent approach to forecasting and scheduling, you can increase labour utilisation and enhance scheduling efficiency for a better customer experience. With one solution, you can improve everything from schedule adherence and attendance to agent happiness and engagement. Reduce the administrative and maintenance costs associated with WFM. Expect the unexpected and make quick personnel adjustments. Make sure you prepare and staff for varied behaviours and measures required by digital channels.