NICE Workforce Management Alternatives and Competitors

With AI-powered forecasting and scheduling solutions, Verint® Workforce ManagementTM helps enterprises maximize resources across all interaction channels. Optimal resource plans for both humans and bots are scheduled to maximize efficiency across the organization. Whether in the office or on the go, thoughtful automation and simple workflows give employees with flexible scheduling alternatives that promote employee well-being while guaranteeing compliance with company standards. Furthermore, as a full-featured cloud solution, it may relieve organizations of the burden of sophisticated infrastructure and administration, as well as simply extend to applications to provide staff with the tools they need to do their jobs. In the contact center, workforce management is utilized to plan agents to fit predicted workload without overstaffing. These programs anticipate the required resources to meet call demand using data from historical transactions or traffic information. WFM is well suited to enterprises with multi-skilled staff, time priorities for responding to client inquiries, and varying transaction volumes depending on the time of day or season. It assists managers in scheduling staff across multiple locations and understanding how each one runs. Time and attendance, scheduling, forecasting and planning, absence management, monitoring and analytics, performance and task management, and hiring and HR tools are all part of WFM systems.

Tymeshift is on a mission to simplify workforce management and let you focus on getting the real work done. Categorize the types of work your agents do and use that info to refine your forecasts. You can even adjust work volume to cover unexpected events. Setup workstream-specific SLAs so you always know each channel's staffing needs. See the difference between your Forecast and the actual contact volume so you can make adjustments on the fly. A complete schedule is created based on your staffing forecast. Plan agents' breaks, lunches, and recurring tasks with ease.

Worknice is the ultimate HR software solution for streamlining their people operations and providing a delightful employee experience. From onboarding to offboarding, Worknice simplifies every step of the process with its core HR apps. It eliminates data fragmentation by gathering all relevant information together in one place. Plus, it offers platform technology to help them pick, change, and integrate as needed. A great employee experience is all about visibility, efficiency, and unity and Worknice offers those features and more. They can customize your settings to match their organizational needs exactly so that HR processes are automatic and secure. That means less paperwork, fewer redundant tasks, fewer errors in communication and an altogether better engagement between employees and employers. Put the power of Worknice to work for them today!

With mobile tools, artificial intelligence (AI), machine learning, and the Internet of Things, the SAP Field Service Management solution enables technicians to improve customer satisfaction.With innovative technology and a thorough grasp of client needs, connect the whole field service management value chain.It has a vast list of features such as - Improve first-time fix rates by using mobile technologies and AI-based recommendations to swiftly find the best experts and ensure the proper components are on hand to avoid repeat visits. Integrate front-office and back-office operations to accelerate service execution and enable effective cooperation while keeping consumers informed. Reduce field service expenses and boost income. AI-based systems to optimise scheduling, planning, and dispatching in real time. One of their most beneficial features is their real-time field service - With standardised and customizable analytics and reporting, you can make timely decisions and identify problems. Examine and analyse vital performance metrics for your jobs and business. Observe the terms of service level agreements (SLAs).Boost productivity, properly allocate service teams, and make decisions based on real-time information to improve customer happiness and revenue.

Gameplan makes it simple to manage, schedule, time track and communicate with workforces. This software is an integrated workforce management solution for any company that employs a large number of workers and outsources to multiple suppliers.

Forecast is a cloud-based task management software that uses AI (artificial intelligence) to automate various procedures. It also automates the project and resource management process. This software is enhanced with a myriad of diverse features that improve task management activities in different fields. It comes with advertising agency features, professional service automation and product management features. Forecast is popular as digital project manager. Task cards and subtask cards help in classifying and assigning tasks to the team members. You can automate and customize your workflow. Forecast allows making comments, making estimates, Gantt charts, time & issue tracking.

Innowork is an AI-based innovative, practical, and user-friendly platform that helps organizations onboard new hires after evaluating their skills to assign them to an appropriate job role. Enterprises can accomplish great business results using their Human Capital alongside the support of Machine Learning and AI. The software comes equipped with a variety of features like content library creation, competency mapping, AI-powered course recommendation, employee skill profiling, E-learning courses, learning analytics, gamification, performance matrix, dashboard, etc., to facilitate an organised onboarding process. Moreover, enterprises also get access to a dynamic performance management system that helps them measure the overall performance of their team, organization, and individual employees in real-time. With Innowork, users can align a host of business objectives across their business and measure through balanced scorecards. Furthermore, the platform offers a host of effective task management tools like KPI assignments, task analytics, employee feedback, etc., for additional advantages.

Workforce.com is a single, unified system that is designed to take care of all of your hourly employee scheduling, time tracking, attendance, and labor compliance needs. It is a comprehensive solution that helps tracking when and where employees work, labor costs, time-off, and shift swaps all in real-time. It can use the mobile app or the online portal to access the system and generate and approve timesheets with ease. With the integrated AI technology, building and populating smarter schedules is just a single click away. Additionally, timesheets can be exported directly into payroll system.

Fin Analytics provides ample insights, facilitating enhanced productivity of the CX and operations teams. The work insights platform reveal all undertaken methods that agents utilise for streamlining functions between SaaS applications. This ultimately enables better coaching processes and suitable technology for teams to delight their customers. It allows client organisations to optimise workflows by offering a clear insight into how many employees are required for a specific task. This eliminates every possibility of labour wastage and further, traces the tasks as they are carried forward via different applications. Every step can thus be optimised based on information from heavy data. Fin Analytics also points out the best performing employees and encourages client organisations to reward them for their hard work. This is done to eradicate employee churn since that is disrespectful and demoralising. Further, workshops can be arranged for other employees where the top performers can deliver their best methods to others, thereby enhancing performance and productivity rate.

Nothing in your business works in isolation, so it’s important that the software from different parts of your business works together. This is what IFTTT (which stands If This Then That) can deliver for your business. Sometimes apps and programs can seem to be incompatible, and it’s difficult to share data between them, which can make collaboration and connecting all the different areas of your business a serious challenge. IFTTT is a free tool that aims to help build those connections so that your apps and devices will share data in a seamless way. One of the main parts of IFTTT is its applets. This is a chain of simple conditional statements, which are triggered by things that change in other popular web services. This can include programs such as Gmail, Instagram, and Facebook. It also provides services, which are the apps and devices that people use every single day.

Qashboard is the financial management platform today's professionals need to efficiently monitor their finances. With Qashboard, users can link all their financial accounts in one secure dashboard that provides a comprehensive overview of income, spending, investments, debt, and net worth. The intelligent platform utilizes powerful AI to analyze transaction data and identify spending trends over any timeframe. Users gain precise insights that allow for smarter budgeting, planning, and optimization of cash flow. The easy-to-use interface prioritizes key analytics while still giving access to granular details on demand. Users can set custom budgets, project future scenarios, and receive personalized tips that support their financial goals. Qashboard also enables seamless automation for tasks like bill pay and transfers. Whether planning for retirement, managing business finances, or simply gaining control of their money, professionals can have confidence in Qashboard as a versatile tool for taking charge of their financial world. With industry-leading data security and 24/7 support, Qashboard has the features and reliability today's professionals need.

Online Checkwriter is a cloud-based software which prints checks online for any bank, on any blank check paper using any printer. It helps in cutting costs by allowing a business to use blank check paper vs. stocking pre-printed checks. Online checkwriter also detects fraudulent checks and supports multi banks and multi checks. It can accept payments by phone, email, and fax and can facilitate sending of checks via postal service. They are experts in expense log, printing multi-bank deposit slips and making cheque drafts. The infrastructure is secure after rigorous security checks and is upgraded to integrate with Quickbooks online and with most of the mainstream banks. Essentially, online checkwriter is a simple and secure on-demand platform for check printing software, keeping your finances secure and in order. It integrates seamlessly with any bank, thereby effectively blocking any unauthorized or forged checks from hitting into your account. They also offer services for routinely reconciling your cleared and uncleared checks, printing deposit slips online for any bank, connecting to QuickBooks, and also printing QuickBooks checks on Blank Check Paper.

Drag links to Gmail and turns it into a collaborative workspace providing a single inbox to manage projects, sales, marketing and customers. Users can, for example, manage shared emails like "sales@" and "support@" from inside Gmail. The team can easily use such accounts as they use their own. The software also has features such as internal team chat, due dates, tasks, calendar integrations and a drag board which is in a Kanban Layout for production scheduling. Users can switch between the default list view and a Kanban view with no loss in functionality. They can also sort emails under different columns for better visual organisation. There are a lot of colour-coding options for different time-zones, urgency levels and other factors. The software can also sync with the user's Google Calendar for smoother data flow, and users can view at a glance what their team members are working on and assign tasks accordingly.

Supermetrics is a performance management tool that offers solutions to bring all marketing metrics in one place. Relevant data sets can be pulled from several sources using integrations with Google Analytics, Google Ads, Facebook, Bing, Twitter, Linkedin, and other marketing platforms. Supermetrics for Google Sheets allows users to report, monitor effortlessly, and analyze in Google Sheets and provides all the metrics and dimensions users may need. Users can even automate manual data transfer and save time with automated reporting. Supermetrics for Google Data Studio lets users build world-class marketing reports and dashboards in Google Data Studio. Users can connect to PPC, SEO, social, analytics, and other marketing platforms and compare Google Ads, Facebook, Instagram, Twitter, Linkedin, and Bing campaigns in the same charts. Marketing reports can be created quickly using built-in templates. The software integrates with AdRoll, Stripe, Yandex, Metrica, MailChimp, Quora Ads, Optimizely, Searchmetrics, Criteo, Instagram, Pinterest, Reddit, Tumblr, Vimeo, VKontakte, and many more.

Ecanvasser is an outreaching, organizing and analytics application for political campaigns that functions as an efficient way to win more votes. Users can leverage it to receive intuitive insights about their electorates through a connected digital infrastructure. It helps organizations to connect their regional offices under a single campaigning infrastructure and streamline their voter contact and relationship management efforts. With smarter insights, users can realize better consultancy results with immediate and higher impact on the campaigns of their clients. It empowers users to reach out to their target audience on their doorstep and in the community right through the mobile canvassing app. Other outreach features include survey builder, casework manager, and email blasts. The Analytics Feature sifts through the campaign stats to view even the activities of individual team members. Advanced features such as map view and database filters further help to visualize data sets.

OneSaaS is made up for two different solutions for two different audiences. OneSaas Hub is designed for use by web developers. There is also OneSaas Apps, which allows you to connect your business apps together so they can share data back and forth, seamlessly, and automatically between your key business systems. These systems include ecommerce, CRM, email marketing, accounting, billing and invoicing, and fulfilment. OneSaas Hub allows web developers build what the company calls a Spoke. This is the between your own app and the OneSaas Hub. This then enables you to connect to everything else on the OneSaas Hub immediately. This data automation platform can help you improve the user experience you provide to customers on your website. You can also use OneSaas to do things like delivering your integrations as a feature of your app, using iFrame, SSO, auto-provisioning and your global stylesheet.

ScreenScape offers simple plug-and-play solutions to turn televisions and other display devices into dynamic digital signs. To begin with, the provided hardware is connected to a display device. Content tools are provided to allow users to create content and publish it on-screen for awareness and engagement. The connected screens can be monitored using the internet by all the team members and stakeholders, using ScreenScape's website. The content on the screen can be updated and managed with ease. There's a lot of information accessible to the user regarding their screens. They can view statuses like CPU usage, memory, and storage. Viewing of hardware details is possible, and users can also set up a playlist of content that they want to showcase. ScreenScape accounts can be connected with leading platforms such as Dropbox, Google Drive, Instagram, Facebook, and other data sources for the user's screens. There's also a comprehensive media library, themes and control sharing options available.

Voicea is a voice collaboration platform provided by EVA, a language assistant of the company. EVA keeps notes, identifies important moments in the conversation, and then activates them in each cooperation system used. EVA accepts voice commands, and summaries of meeting all it requires is to tell EVA what to do and see how it works. Voicea is the leader in the development of a language assistant exclusively dedicated to working and designed to meet the requirements to increased productivity. It combines meeting events with the rest for a collaborative workflow, expresses notes and actions, and - mail, salesforce and uses basic voice commands to perform certain actions. EVA platform is suitable for any meeting: teleconferences, direct calls and face-to-face meetings. You can see a live speech and all minutes from previous sessions at any time from your desktop or mobile application; individuals can use the platform, medium-sized businesses and small businesses.

myPOS is an integrated payment solution that provides a number of ways to take payments from customers. myPOS’s mini card readers allow you to take card payments via a mobile terminal that you can take anywhere. The myPOS Online service allows your business to take card payments through websites and mobile apps, as well as by email or phone. You can accept payments online through a customized link that you can email to customers, and use the myPOS virtual terminal to process phone, fax and post orders from your myPOS account through any computer with an internet connection. You can also add a myPOS payment button to your website that affects single transaction, fixed amount payments.

MadKudu is a sales tool that leverages analytics to drive sales functions, such as lead accumulation and scoring. With niche capabilities, sales managers and reps can consistently share high quality leads with their teammates. Users can even optimize their marketing efforts to generate more leads, like managing Facebook Advertising spends to boost ROIs by up to 700%. This is achieved by training the Facebook AI with predicted lead values, bidding on high value leads, and bringing down the costs of good leads. This aligns marketing with value rather than minimizing the ad spend. And with advanced Lead Scoring, reps can have a complete view of customers. They can identify their best leads by accessing in-app behavioural and demographic data. This enables them to narrow down the leads to the ones who are ready to buy or upsell/cross-sell to. With MadKudu Fastlane, users can generate up to 2 times more qualified sales calls by qualifying leads in real-time.