Meltwater is a cloud-based public relation software that is available in SaaS version, can be installed in Windows and Mac as well. This software comes enriched with a myriad of public relation features like article author database, clippings management, digital asset management etc. Meltwater uses artificial intelligence to help users get deeper & better business insights. It comes with PR impact metrics. The enriched media contact database helps forming better connection with leading bloggers, journalists and media influencers. Meltwater can boost your press release publication frequency. It helps in social & news monitoring and reporting & distribution.
| Support | 24/7 (Live rep) Business Hours Online | Customer Type | Large Enterprises Medium Business Small Business |
| API | Location / Phone Number | San Francisco, CA | |
| Deployment | SaaS/Web/Cloud Installed - Windows Installed - Mac | Category | PR Software |
Disclaimer: The pricing details were last updated on 17/08/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.
Meltwater is PR Software. Meltwater offers the following functionalities:
Learn more about Meltwater features.
Yes, Meltwater provides API.
The training and support are very useful and helpful.
I get mildly frustrated that there is always something else that my account reps are trying to sell me. Let me try the product before up-selling.
This program has replaced a much more expensive and less supportive version of Media/PR software while adding the Engage capability.
Once your Boolean is setup correctly, the results returned are very useful
If your Boolean is not setup correctly, the results returned can be very unhelpful
Before diving into an expensive platform, first figure our what your needs are and what you are trying to capture.
Market intelligence, tracking customers' names in the news, finding new avenues for business.
Meltwater has a very easy to use platform that has many useful tools to track media sources.
There are no issues with the Meltwater product we have encountered.
We have improved our awareness of issues impacting our industry. We can see conversations and tags related to our issues and what is being said.
Our account team really takes a consultative approach to our reviews, trying to find ways to make Meltwater work better for us. Customer help is always available and the team is so fast to respond - even on a Sunday!
Nothing negative about Meltwater I can think of!
Great choice
Targeted reach, tracking trends and who is writing about them. Insight reporting is top notch!
The powerful connection tools to industry professionals have proved invaluable. I use the platform as much--if not more often--to seek out new contacts and connections as I do to publish news releases. I liked the platform so much that I recommended its use to our nationally-scoped parent organization and we now use Meltwater across the country.
as a rapidly evolving business, Meltwater is often buying up companies in order to absorb the technology and functionality of those acquisitions into their own platform, and/or strike new contracts to use the resources of other companies. That's great, and does make for a very robust platform, but it has meant numerous changes to the functionality over the last few years, and the rapid changes have been hard to keep up with at times.
their customer service is really engaged and responsive, so the onboarding for the product was really enjoyable. They also offered a competitive price point for my organization (non-profit), which made it all the more attractive as a tool.
traditional and social media monitoring of all types are under one roof. It's great. Searching for regionally and topically-specific contacts are all in one place. Distributing news is easy and has excellent tracking tools. The platform is a time-saver, having all those functions in one place.
I thought the platform was user friendly and pretty straight forward.
The platform seemed very stale and not very easily customizable.
I encourage the company to make the User Interface more customizable. Different users can have different preferences for layouts, etc.
I used Meltwater to aid in our Social and Public Relations efforts BIOTRONIK.
Meltwater always has the most up-to-date media coverage.
It offen has glitches, such as broadcast videos idling and/or buffering.
We are efficiently capturing media coverage.
What are the best aspects of this product?
It’s easy to see what goes on with our online campaigns by using Meltwater search filters. I can view and respond to comments and address concerns right away. This is an excellent tool that every business should utilize to increase their online exposure and promote brand awareness.
What aspects are problematic or could work better?
There are times where the searches won't load right away. I need to refresh the system several times or call support to address the issue. Also, it's not that compatible with other social media analytic platforms.
What specific problems in your company were solved by this product?
Give me visibility on feedback and conversations that we would not normally see. We need this tool to help us become more visible and to provide better service.
Are you a current user of this product?
Yes
Unlimited queries, long historical data, easy to use, good analytics.
influencer analytics could be better and sentiment coding could be a bit better
market research
What are the best aspects of this product?
You can create and filter relevant searches about our products and services. It helps you keep track of things that you usually won’t see in Google or Yahoo. These results play a significant role in how we should work to take our brand to the next level.
What aspects are problematic or could work better?
It cannot filter content in other languages and radio as well. I wish that they could improve this feature so we can get better figures in the future.
What specific problems in your company were solved by this product?
We were able to find creative ways to increase our brand awareness and conversion rate.
Are you a current user of this product?
No
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