Meltwater Reviews

The responsiveness of the team behind Meltwater is very impressive. So helpful and courteous, they go to lengths to solve your issue.

In spite of the training (which is excellent and thorough), I find the platform itself isn't massively intuitive. For example, while I was on Annual Leave, a colleague was unable to use the platform in my absence. Granted they hadn't received the training so this is a minor issue, but it certainly takes getting used to.

Meltwater is the tool which we use for PR Outreach, but also for monitoring. Our C-Suite have been very impressed with the sentiment report.

highly customizable, timely customer support

Sentiment analysis for Tagalog (the Philippine language) is not as accurate as English, which may be improved to serve better for the Filipino market.

Meltwater platform can directly provide data and insight in a real-time manner. Moreover, we are utilizing the data and getting more analysis as per the leader's guidance.

.Comprehensive coverage across online and print media

Powerful analytic tool to slice up adnd interept data

Less archive acess further back in time

No storage of searched keywords in quick search

Meltwater does exactly I need it to do - from social listening, to media lists, to sending press releases. It's easy to use and I check the alerts every day. I also appreciate the Meltwater community and their training/certification programs. Finally, the AI assistant is a great feature, especially in helping identify journalists and brainstorming headlines/pitches.

Sometimes glitchy - I've had to clear my cache a few times to get parts of the platform to load.

Meltwater helps PR pros with social listening, building media lists, and social media and influencers. It's helping centralize our programs in one platform, and provide comprehensive reporting.

Tagging, dashboard, and the Chrome plug-in - definitely a PR lifesaver! The helpdesk team is fantastic too - always receive the support I need within hours!

Can't crawl paywalled contents. Can't detect media site pattern changes sometimes.

Helping me to address and prioritize what really matters efficiently. Turning complex, abundant information into simple, graphical reports.

What I like the best about Meltater are the reporting features. I get all the data at the same place, and can share it to my team! I also like getting alerts everytime our company name is mentioned on social media or press.

So far I wish we could also track TikTok posts for social listening.

Meltwater saves huge amount of time!

.The ability to monitor media globally and the platform pulling good data

The layout can be confusing and overwhelming

Collate all news in one platform, able to send media newsletter to stakeholders, gather analytics on trends and topics

We will be moving to Meltwater in 2025. After multiple demos and conversations, we're confident Meltwater will better meet our needs for media tracking. Specifically, the AI tools, media lists and making sure we capture everything mentioned about us in the media.

I haven't found anything to dislike yet! Looking forward to really diving into the platform in 2025.

Meltwater is solving our issues of missing media mentions.

Love the fact you can report on any campaign you run with ease, and then easily report on them. It's also useful to see how competitors/fellow companies are doing.

It is a bit on the pricer end of the spectrum

Helping us monitor the media coverage we get, as previous to this, we had to manually monitor it and track trends

I appreciate the platform because it compiles all the necessary tools to manage the process before, during, and especially after working on a PR campaign or even a new product launch in the market. I like that they not only have all the solutions for clients but also keep them updated, staying abreast of the latest trends and technologies. The feeling is one of security in decision-making and data gathering. The support and internal team are always quick and focused on finding solutions, very attentive.

That the licenses are not flexible when it comes to acquiring exactly what the client needs, meaning that when more functions are required, one has to pay more and ends up acquiring additional tools in the license that are not necessary.

In our company, we did not had any analytical resources, so we can say that the tool solved all our problems. Today, we can analyze and measure campaigns, and gather all the necessary information about them and others, especially regarding the competition.