CallRail Reviews

What do you like best about CallRail?CallRail is a must have for tracking and attributing phone calls to specific marketing campaigns, which gives you visibility into what’s actually driving leads for your business.What do you dislike about CallRail?I wish it supported automated text/call followups with leads who have scheduled a call.What problems is CallRail solving and how is that benefiting you?CallRail enables us to accurately attribute leads to various marketing sources, especially for phone-based conversions that are often harder to track. By giving us clear visibility into which campaigns, keywords, or channels are driving inbound calls, we’re able to make smarter marketing decisions, optimize budget allocation, and see ROI for our advertising.

What do you like best about CallRail?It helped our business address the problem of unanswered calls after hours. The AI assistant is a useful feature that can save you money and help you close more clients when you simply can’t answer the phone.What do you dislike about CallRail?We run two event companies—essentially the same team at the same address—but each one focuses on different products. Unfortunately, there isn’t an option to set up one AI assistant for two phone numbers; each number has to be on its own plan.What problems is CallRail solving and how is that benefiting you?Our team is off after 6 PM, but by using an AI representative, we’re still able to keep calls answered and provide coverage outside regular hours.

What do you like best about CallRail?I love that with CallRail, I can easily track and filter out the things I need to check. It makes learning more about the AI tracking and how they work based on the transcript much more accessible. It really makes things a lot easier compared to doing manual labor and allows me to have fast data and tag easily without consuming a lot of time. It helps me to quickly learn more about the calls we've tracked.What do you dislike about CallRail?Sometimes, the AI can create some issues. I did encounter that, especially when it comes to reading transcripts and identifying whether a patient is new, existing, or scheduled. I hope the AI will improve in these areas. There are also challenges with the setup process; it could be easier or have simpler steps to set up CallRail.What problems is CallRail solving and how is that benefiting you?I use CallRail for tracking calls. I love that I can easily track and filter out things I need to check. It makes things easier compared to manual labor and lets me tag fast without consuming time.

What do you like best about CallRail?Easy to use, simple UI design. Easy to track numbersWhat do you dislike about CallRail?The UI is simple, sometimes too simple. I couldn't get to a few key things unless I know where to click, which is a sub menu.What problems is CallRail solving and how is that benefiting you?It tracks marketing efficacy on the number so we can see how marketing is driving the call leads.

What do you like best about CallRail?The reporting has helped us in our business, and streamline the process for training and keeping people updated. It’s also very user friendly, and love to see personal recommendations come to lifeWhat do you dislike about CallRail?The messaging feature could use some work; being able to sort conversations by phone number or see what number they are texting, would be ideal. Also, the users, would like to assign certain users, certain phone numbers, so we are able to have each user manage their own phone number.What problems is CallRail solving and how is that benefiting you?The ability to know who is calling and how to answer the phone. The ability to answer the phone in a professional manner, assures our customer they are calling the right place, and getting the service they requested.

What do you like best about CallRail?I really like how CallRail helps us reach our patients at a much quicker pace and provides us with clear and concise insights into when our patients are calling the most, especially if we can't answer during patient care. It makes off-shift hours easier too, which is helpful when we're not available. The customer service team is excellent, with David and Shannon providing tremendous support during the implementation and customization process. I appreciate the ease of use, along with the analytics and data it provides, which helps us review and listen to voice recordings from patients calling in. The customizations available, including the different voice tones and intellects, and the intelligence behind the technology are impressive. Shannon McCook, our implementation manager, made the setup process quick and easy while handling a lot of detailed work on the back end.What do you dislike about CallRail?Not applicableWhat problems is CallRail solving and how is that benefiting you?CallRail helps us reach patients quicker, understand peak call times, and handle calls after hours. It provides analytics and voice recordings, ensuring we never miss a patient lead or concern.

What do you like best about CallRail?I really like that CallRail provides transcripts for voicemails, which helps our agents collect accurate data to return calls. The marketing tracking feature for ROI is also beneficial. I also found the initial setup to be very easy.What do you dislike about CallRail?I think the ability to send a group text message could be improved. It would be really helpful to have that feature.What problems is CallRail solving and how is that benefiting you?I use CallRail to get voicemail transcripts, helping me collect accurate data and track call ROI.

What do you like best about CallRail?It has been instrumental in helping us track data and information, and the voice assist is especially useful because it answers the phone after hours or when staff are already on another call.What do you dislike about CallRail?The downside of CallRail is that the voice assistant doesn’t always understand what the caller is looking for. As a result, people sometimes get frustrated and hang up.What problems is CallRail solving and how is that benefiting you?They’ve been trying to figure out why certain numbers don’t ring through, and they’re also working on setting up the AI so it runs in the best possible format.

What do you like best about CallRail?Its interface, the overall UI is pretty easy!What do you dislike about CallRail?Some integrations are unclear like with RingCentral, it's not always too smooth to implementWhat problems is CallRail solving and how is that benefiting you?Tracking and clear picture of what's working and what's not.

What do you like best about CallRail?What I like best about CallRail is the visibility it provides into call performance and lead activity across multiple locations. The platform makes it easy to understand where calls are coming from, how they are being handled, and where opportunities may be getting missed. What do you dislike about CallRail? Recommendations to others considering CallRail?The reporting is straightforward, the call tracking is reliable, and features such as call recording, transcription, spam detection, and Voice Assist provide useful tools for improving answer rates and customer experience. I also appreciate that CallRail gives us enough flexibility to test new workflows without requiring a major system implementation.What problems is CallRail solving and how is that benefiting you?Reporting can also feel fragmented at times, especially when trying to compare performance across multiple locations or separate legitimate opportunities from spam, robocalls, and other non-productive activity.