CallRail Reviews

User Rating

4.6/5 (Based on 490 Ratings)

Rating Distribution

Excellent
81.4%
Very Good
10.8%
Average
1%
Poor
1.6%
Terrible
5.1%

User Sentiments

Easy to Use Interface, Excellent Call Tracking, Comprehensive Reporting, Extensive Integrations

Inconsistent Mobile App Experience, Occasional Technical Issues with Calls, Unreliable Keyword Tracking, Spam Calls on Provided Numbers

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Review Summary

CallRail consistently garners positive feedback from users across various review platforms. Reviewers commend its user-friendly interface, comprehensive call tracking and analytics capabilities, and its effectiveness in improving sales performance. Many users appreciate the ease of setup and implementation, as well as the actionable insights provided by the platform. CallRail's customer support is frequently praised for its responsiveness and helpfulness. Although some users have mentioned occasional technical glitches or pricing concerns, the overall sentiment towards CallRail remains overwhelmingly positive, highlighting its position as a valuable tool for businesses seeking to optimize their marketing and sales efforts.

Pros

Comprehensive call tracking and analytics for businesses.
Helps businesses understand customer behavior and improve marketing campaigns.
Easy to use and integrate with various marketing platforms.
Robust reporting and insights for datadriven decisionmaking.

Cons

Can be expensive for small businesses and startups.
Limited customization options for certain features.
Occasional technical glitches and bugs reported by users.
Some users find the interface to be cluttered and overwhelming.

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Reviews

Daniel Fedak

June 5, 2025 Source: Trustpilot.com

CallRail has always been prompt in…

CallRail has always been prompt in responding to tickets and just recently I had a nice experience where an customer service rep clearly explained CallRail's Google Ads integration, showing that the individual was not guessing and familiarized himself not just with the basic functionality of the platform but also the many integrations CallRail has available. Very happy with them.

Hair Thickness Max Support

June 2, 2025 Source: Trustpilot.com

Great Customer Support

The support person did their best to trouble shoot my issue and stayed on the phone with me while I was working on my end to see what the issue was.

Briana Wood

May 5, 2025 Source: Trustpilot.com

Quality Service with CallRail

Each time I call into CallRail, the support team is super helpful, efficient, and supportive. They don't rush you off the phone and I appreciate that it is easy to communicate with anyone there! I highly recommend CallRail for any business!

Erik R

April 30, 2025 Source: Trustpilot.com

The customer service was outstanding

The customer service was outstanding! Latora was very helpful, friendly and up beat. Rarely do I get this with customer service.

Wayne Brewster

April 15, 2025 Source: Trustpilot.com

Great people to work with

Great people to work with - they speakl english and know what they are doing and took care of my problem and fixed it in 10 minutes,

Oak Ridge

April 8, 2025 Source: Trustpilot.com

Wonderful Experience

I had a great experience with CallRail! I spoke with Whitney, who was incredibly knowledgeable, quick to resolve my issue, and very polite throughout the entire interaction. Customer service like this really stands out. I highly recommend CallRail!

Thrive Pet Healthcare

April 4, 2025 Source: Trustpilot.com

Received a response quickly and my…

Received a response quickly and my response was taken care of just as fast

Paulina

March 21, 2025 Source: Trustpilot.com

CallRail support is amazing

CallRail support is amazing; they always help me in a timely manner, and everyone is very nice! They're quick and always available to help.

Vivian Z

March 19, 2025 Source: Trustpilot.com

Seamless Setup & Outstanding Support from CallRail

We needed to set up a new CallRail account separate from our web developer's, and the process couldn’t have been smoother. My CallRail rep handled everything from start to finish — all I had to do was explain what we needed, and he took care of the rest, keeping me informed every step of the way.

The CallRail support team was friendly, knowledgeable, and attentive. On top of that, my rep reviewed our account and gave thoughtful feedback on what services we actually needed, helping us cut unnecessary costs. Excellent service all around!

Tammi Montgomery