Awaken Conversations

Features

• Voice and speech analytics
• Model best practice to significantly increase sales
• Automate quality assurance
• Manage risk, fraud and compliance
• Identify actionable improvements
• Measure customer experience (CX) and customer satisfaction
• Understand why customers are contacting you and how to help them
• Proactively manage employee wellbeing
• Reduce sickness and improve employee retention

Charges

• Setup - starting from 2 days of professional services and training
• Hourly charge - calls and voicemails processed are charged by the hour (minimum hours 500 per month)

For email, chat, social and chat-bot conversations

Features

• Voice and speech analytics
• Model best practice to significantly increase sales
• Automate quality assurance
• Manage risk, fraud and compliance
• Identify actionable improvements
• Measure customer experience (CX) and customer satisfaction
• Understand why customers are contacting you and how to help them
• Proactively manage employee wellbeing
• Reduce sickness and improve employee retention

Charges

• Setup - starting from 3 days of professional services and training. 
• Charged per character - minimum bundle of 3,000,000 characters which would process on average 7,500 emails or chat conversations

Features

• Voice and speech analytics
• Model best practice to significantly increase sales
• Automate quality assurance
• Manage risk, fraud and compliance
• Identify actionable improvements
• Measure customer experience (CX) and customer satisfaction
• Understand why customers are contacting you and how to help them
• Proactively manage employee wellbeing
• Reduce sickness and improve employee retention

Charges

• Setup - starting from 1 day of professional services and training. 
• Charged per user - minimum bundle of 1,000,000 characters would translate on average 2,500 conversations