What do you like best?
Overall having the different disciplines or aspects of a well-managed business operation under one software is what really captured me. From IP calling system generating very detailed leads and spreading them on a map with accurate positioning and coordinates, which at first doesn't look like a big thing, but then when the estimators go out they have all that precise info on one handheld device from which the estimates are done in a fast and professional way capturing photos on the system making all the detailed notes for the crews on the client's site, sending it from there or even capturing the client's signature and getting an approved estimate right there, that is efficiency...
Then all the scheduling process is done easy incorporating, crews with labour times, equipment requirements, best routes solutions generating work orders easy to access by the crew members, so everybody knows where to go and what to do, that is productivity...
The administration follow up process is done on the same platform, so all the invoicing, payments are taken care and nothing will be left aside. All these numbers and figures of income and expenses are detailed manage by the system and set up in a graphically easy to see statistic layout chart so that the opportunity for improvements can be done from real cases in real-time, that is proactive management...
This a tool that has helped us navigate most of our operational and administrative problems, with all the practical solutions coming from their technical support department, making of a broad software like Abostar into a tailored made platform for us.
What do you dislike?
There are always opportunities to improve, like some of our crew members would like a recording device on the app, so we brought it to them, the real good thing is that the technical support will listen to your suggestions and get your request running.
Recommendations to others considering the product:
Get your demo session, try it, you won't regret it.
What problems are you solving with the product? What benefits have you realized?
Arborstar has helped us solving operational issues for efficiency, we are managing administration activities more smoothly and we are improving our planning activities taking into consideration our own good and bad experiences since we are tracking all our jobs and processes to a very detailed level.