Antlere Interact

Features

• Email with unlimited addresses
• Email upto 1/ 14Days
• Ticket file attachment size 5 MB
• Website Widget
• Pre-chat Form
• Unlimited concurrent chats
• Autofill Messages & Live Chat
• Macros
• Send and receive files
• Conversation rating (NPS or CSAT)
• Transfers between agents & departments (Whisper)
• Create upto 3 departments
• Rich message types ( image, file, emoji, gif, video, voice note )
• Re-engagement
• Whisper mode
• Warm transfer
• Social channels Facebook DM and comments , Instagram DM and comments
• Facebook DM and comments 1/page
• Instagram DM and comments 1/page
• Rich text WYSIWYG editor
• SEO ready
• Bulk actions
• Flag & create knowledge
• Content & revision history
• Article lists & labels
• Approval and publishing workflows
• Scheduled publishing and verification
• Content blocks
• Chat Bot creator
• Unified agent workspace
• Light agents (cost applies per agent) upto 10 agents
• Triggers (Prioritize tasks)
• Pre-defined responses (macros)
• Custom business rules (triggers & automations)
• Unified staff management
• Prebuilt analytics dashboards
• Data exports
• Refresh rate 12 Hours
• Data storage 50 MB/ agent
• File storage 1GB/ Agent
• Ensuring Secure Access: IP restrictions, password complexity, session length
• Agent device management
• Data encryption at rest and in motion
• Disaster recovery
• Digital support
• Access to Antlere Help Center and Community
• Digital onboarding and adoption resources
• Getting started on-demand training
• Guided learning paths
• Premier plans - 24/7 Proactive support & engagement* Add-on
• Professional Services Add-on
• Custom training and certifications Add-on
• Hands-on help with Antlere Assist* Add-on
• Feature description in few words

Features

• Email with unlimited addresses
• Email Numbers Up to 3
• Ticket file attachment size 5 MB
• Web widget
• Pre-chat form
• Unlimited concurrent chats
• Autofill
• Macro
• Send and receive files
• Conversation rating (NPS or CSAT)
• Transfers between agents & departments (Whisper)
• Create upto 5 departments
• Rich message types ( image, file, emoji, gif, video, voice note )
• Re-engagement
• Whisper mode
• Warm transfer
• Social channels Facebook DM and comments , Instagram DM and comments
• Facebook DM and comments 2/page
• Instagram DM and comments 2/page
• Twitter Account 2 Account
• Youtube 1 Channel
• Web Chat (Antlere chat widget available)
• App Chat (Antlere chat widget available)
• Contextual self-service
• Multilingual content
• Article view permissions
• Structured content
• Theme customization
• Search
• Customer portal
• Rich text WYSIWYG editor
• SEO ready
• Bulk actions
• Flag & create knowledge
• Content & revision history
• Article lists & labels
• Approval and publishing workflows
• Scheduled publishing and verification
• Content blocks
• Chat Bot creator
• AI-powered spam protection
• User badges
• Unified agent workspace
• Customer satisfaction ratings (CSAT) & follow-up survey
• Soft agents Unlimited
• Internal Notes
• Triggers (Prioritize tasks)
• Service level agreements (SLA)
• Pre-defined responses (macros)
• Custom business rules (triggers & automations)
• Unified staff management
• Business hours - Single
• Prebuilt analytics dashboards
• Data exports
• Refresh rate Real time
• Data storage 150 MB/agent
• File storage 5 GB/agent
• Devices data log
• Additional data storage Add-on
• API access
• Ensuring Secure Access: IP restrictions, password complexity, session length
• Agent device management
• Data encryption at rest and in motion
• Disaster recovery
• Securing Credit Card Details
• Digital support
• Access to Antlere Help Center and Community
• Digital onboarding and adoption resources
• Getting started on-demand training
• Guided learning paths
• Premier plans - 24/7 Proactive support & engagement* Add-on
• Professional Services Add-on
• Custom training and certifications Add-on
• Hands-on help with Antlere Assist* Add-on

Features

• Email with unlimited addresses
• Email Numbers Upto 10
• Ticket file attachment size Max 5 MB
• Web widget
• Pre-chat form
• Unlimited concurrent chats
• Autofill
• Macro
• Send and receive files
• Conversation rating (NPS or CSAT)
• Transfers between agents & departments (Whisper)
• Departments Unlimited
• Rich message types ( image, file, emoji, gif, video, voice note )
• Re-engagement
• Whisper mode
• Warm transfer
• Tone-based Routing Live chat only
• Social channels Facebook DM and comments , Instagram DM and comments
• Facebook DM and comments - 5 Pages
• Instagram DM and comments - 5 pages
• Twitter Account - 5 Account
• Youtube - 2 Channels
• Whatsapp (meta charges applied) 1 Number
• Web Chat (Antlere chat widget available)
• App Chat (Antlere chat widget available)
• Contextual self-service
• Multilingual content
• Article view permissions
• Structured content
• Theme customization
• Search
• Customer portal
• Rich text WYSIWYG editor
• SEO ready
• Bulk actions
• Flag & create knowledge
• Content & revision history
• Article lists & labels
• Approval and publishing workflows
• Scheduled publishing and verification
• Content blocks
• Chat Bot creator
• AI-powered spam protection
• User badges
• Unified agent workspace
• Customer satisfaction ratings (CSAT) & follow-up survey
• Custom agent statuses Up to 5
• Soft agents Unlimited
• Internal Notes
• Triggers (Prioritize tasks)
• Service level agreements (SLA)
• Pre-defined responses (macros)
• Custom business rules (triggers & automations)
• Article recommendations
• Advanced AI: Macro suggestions for admins Add-on
• Unified staff management
• Business hours - Single
• Prebuilt analytics dashboards
• Data exports
• Custom data exploration
• Dashboard sharing - Antlere's using only
• Live agent activity dashboard - Default View
• Pre-built live dashboard - Real time
• Data storage 300 MB/agent
• File storage 10 GB/agent
• Devices data log
• Additional Data Storage Add-on
• Private custom apps & integrations
• API access
• Ensuring Secure Access: IP restrictions, password complexity, session length
• Agent device management
• Data encryption at rest and in motion
• Disaster recovery
• Securing Credit Card Details
• HIPAA compliance
• Digital support
• Access to Antlere Help Center and Community
• Digital onboarding and adoption resources
• Getting started on-demand training
• Guided learning paths
• Premier plans - 24/7 Proactive support & engagement* Add-on
• Professional Services Add-on
• Custom training and certifications Add-on
• Hands-on help with Antlere Assist* Add-on

Features

• Email with unlimited addresses
• Email Numbers - Custom Number
• Ticket file attachment size 5 MB
• Incoming email authentication: SPF, DKIM, DMARC
• Web widget
• Widget customization
• Pre-chat form
• Unlimited concurrent chats
• Autofill
• Macro
• Automatic translation
• Send and receive files
• Conversation rating (NPS or CSAT)
• Transfers between agents & departments (Whisper)
• Departments - Unlimited
• Rich message types ( image, file, emoji, gif, video, voice note )
• Re-engagement
• Whisper mode
• Warm transfer
• Tone-based Routing - Live chat only
• Social channels Facebook DM and comments , Instagram DM and comments
• Facebook DM and comments - Custom Pages
• Instagram DM and comments - 5 Pages
• Twitter Account - Custom Number
• Youtube - Custom Channels
• Whatsapp (meta charges applied as is) As Required
• Web Chat (antlere chat widget available)
• App Chat (antlere chat widget available)
• Voicemail
• Text Messages
• Embedded Voice
• Display a number using web widget
• Partner Edition (Computer Telephony Integration) *
• Answer in browser & forward to phone
• Caller ID
• Call routing
• Failover
• Customized greetings
• Queue size and wait time
• Automatic ticket creation
• Call recording
• Mute, hold & warm transfer
• Business hours
• Conference calling
• Call blocking
• Interactive voice response (IVR, phone trees)
• Priority numbers
• Request a callback
• Call wrap-up time limits
• Call recording controls
• Call monitoring & barging
• Call quality notifications
• Call offering time limit
• Call usage 99.95% uptime SLA
• Local and toll-free numbers
• Inbound and outbound minutes
• Contextual self-service
• Multilingual content
• Article view permissions
• Structured content
• Theme customization
• Search
• Customer portal
• Rich text WYSIWYG editor
• SEO ready
• Bulk actions
• Flag & create knowledge
• Content & revision history
• Article lists & labels
• Approval and publishing workflows
• Scheduled publishing and verification
• Content blocks
• Chat Bot creator
• AI-powered spam protection
• User badges
• Unified agent workspace
• Customer satisfaction ratings (CSAT) & follow-up survey
• Custom agent statuses Up to 100
• Soft agents Unlimited
• Internal Notes
• Triggers (Prioritize tasks)
• Conditional ticket fields
• Service level agreements (SLA)
• Skills-based routing
• Pre-defined responses (macros)
• Custom business rules (triggers & automations)
• Article recommendations
• Business rules analysis
• Advanced AI: Macro suggestions for admins Add-on
• Unified staff management
• Business hours - Multiple
• Custom agent roles
• Audit logs
• Prebuilt analytics dashboards
• Data exports
• Custom data exploration
• Dashboard sharing - Antlere users and end-users
• Live agent activity dashboard - Customizable views plus live agent status drill-in
• Pre-built live dashboard
• Customizable live dashboards
• Refresh rate - Real time
• Data storage - 500 MB/agent
• File storage - 15 GB/agent
• Devices data log
• AWS Events Connector
• Additional data storage - Add-on
• Private custom apps & integrations
• API access
• User verification: 2FA
• Ensuring Secure Access: IP restrictions, password complexity, session length
• Agent device management
• Data encryption at rest and in motion
• Disaster recovery
• Securing Credit Card Details
• Data center location
• HIPAA compliance
• Digital support
• Access to Antlere Help Center and Community
• Digital onboarding and adoption resources
• Getting started on-demand training
• Guided learning paths
• Premier plans - 24/7 Proactive support & engagement* Add-on
• Professional Services - Add-on
• Custom training and certifications - Add-on
• Hands-on help with Antlere Assist* - Add-on