What is Bloomfire and how does it work?
Bloomfire is a comprehensive knowledge engagement platform that helps businesses collect and centralise knowledge and insights that exist across the entire organisation. It also makes this knowledge available to employees so they can do their work best, irrespective of the time and place. The gathered knowledge empowers team members to make decisions with confidence and facilitates the collective growth of the organisation. The software makes it easy to share, find and collaborate on the knowledge that exists across the organisation. There are various texts, charts, images, audio and video formats available to share the knowledge among colleagues and customers. Bloomfire helps companies to focus on customer insights. It enables stakeholders across teams and locations to use market research while making business decisions. The platform provides on-demand knowledge to support agents and empowers them to offer exceptional customer service. Features like on-demand knowledge, seamless communication and a personalised way to access information make Bloomfire an important tool to improve any organisation’s performance.
Read moreWhat is KMS Lighthouse and how does it work?
KMS Lighthouse is an advanced knowledge management system that transforms your customer experiences without having to worry about the complexity of several supplier relationships. It offers you an AI-powered knowledge solution to provide correct, timely information across your omnichannel journey. This platform follows your consumers wherever they go, assisting you in providing correct responses on-the-spot. With KMS Lighthouse, your call center knowledge management system functions as a personal assistant to answer all of your on-the-job queries. It enables your customers to get information straight from your company's website, chat, bot, or virtual assistant using self-service AI knowledge-based solutions, which are available every time. You get comparison tools that search and display product or competitor information side by side, as well as organized templates and guided decision-trees for efficient consumer interactions. The KMS knowledge base can be put into virtual assistants for increased productivity and quick, correct responses. Additionally, agents can utilize Lighthouse to give comments on documentation or deflect support or service issues, ensuring that consumers get the answers they need on the web, via chat, or in person.
Read moreWhat is WittyParrot and how does it work?
WittyParrot is a content management and productivity monitoring platform that helps companies to improve speed, consistency and control over their communication system. Brands can depend on the software to solve communication-related problems in real-time, besides organising unstructured content (raw texts, videos, graphics, email and links) as well as structured content (full documents) as per need. They can also discover and capture even a tiny piece of information that is valuable to understand consumers. Further, with WittyParrot, admins can leverage access control over information that can be used to create their own knowledge base. Also, a consistent and responsive experience provided by the software keeps the employees proactive, allowing them to work in both ways online and offline. The platform helps users to find and reuse the right information quickly, into the document, email and presentation they are working on. Moreover, they can also track the effectiveness of the incorporated information by analysing the acquired ratings, sharing ratio and comments.
Read moreWhat is Teamemo and how does it work?
Teamemo offers a workspace to store all your information and data in one central location and to link them with each other. Teamemo is the ideal platform to keep your knowledge fast, easy and accessible for you and your team. Teamemo is the best platform to easily preserve your knowledge accessible for your whole team. Write with a What You See Is What You Get (WYSIWYG) Editor directly in your browser.
Read moreWhat is KnowledgeBase Manager Pro and how does it work?
KnowledgeBase Manager Pro is commonly used to complement a help desk or for sharing information among employees within the organization or business unit. Provide your customers with access to full information about products you sell, about company you run and terms of service you follow. Provide students with centralized knowledge base with courses and learning aids. Students can participate in courses creation and improvement process. Knowledge Base Manager Pro is a Rich Internet Application, which conception relies on long-term experience of Enterprise-class software development. It has all approaches, necessary for usage in commercial purposes, implemented.
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What is Archbee and how does it work?
Archbee is an exclusive document and information management software for every organisation to increase their team’s efficiency effectively. It assembles team and product knowledge in one place. Archbee allows businesses and their teams to easily build knowledge bases, documentation sites, internal wikis, API references, architecture diagrams, developers guides and more. The software helps teams to communicate asynchronously, making them more effective and remote-ready. It comes equipped with a custom algorithm that allows users to search information easily whenever required. It also helps businesses to know and deliver what their team members and customers are looking for. Another interesting feature of Archbee is that users can find any information from its history if the need arises. Companies can choose to keep their knowledge base accessible for the public or keep it private at their own will. They can also make it available for only selected users, like team members or specific customers.
Read moreWhat is Outline and how does it work?
Outline is a modern way of restoring a knowledge base that users can use for internal documentation, support answers, meeting notes, product specs, onboarding, and much more. Users can onboard new team members easily through internal guides, resources, and checklists. It also makes documents accessible, searchable, and easily updatable so new members can find the information they need. Since the platform provides instant search results, users' customer queries can get answered faster than ever and accurately. The platform is fast and navigating the UI is delightful. The platform lets the user build a tree of useful information by giving documents structure with nesting, collections, and automatic backlinks. Users can manage the knowledge base with read, and write permissions, user groups, guest users, public sharing, and a lot more. It also provides a feature for integrations into everyday tools like Slack, Loom, Figma, etc. Given Outline is open source, users can help improve it.
Read moreWhat is KBPublisher and how does it work?
KBPublisher is Knowledge Management Software. KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. knowledge base software can help your employees acquire job knowledge faster, reducing training time, and driving higher performance and job satisfaction. A knowledge base improves staff productivity and eliminates time wasted searching for information.
Read moreWhat is Tettra and how does it work?
Tettra is a knowledge management software developed specifically for businesses dealing with the process of content creation and management. Tettra helps to build an internal knowledge base of institutions to answer repetitive questions from teams. It organizes scattered information and makes it available in a single data hub. It delivers an existing or a new answer when questions are asked in slack. Tettra sends notifications when pages are updated, or a new page is created to acquaint other team members. This site is featured so that it can route specific questions to the right expert who can provide the best answer to them. Related subject matter experts of Tettra regularly check the essential pages to keep those updated and accurate. An authorized person from the institution can also notify the site developer about the updates required. Users can create a knowledge base with simple editors provided by Tettra. Additionally, Tettra does not claim credit card details for signing in. Tettra helps to reduce the time for internal information searching up to 35%. Tettra can be customized according to the type of customers and allows users to obtain maximum benefit.
Read moreWhat is Shelf and how does it work?
With answer automation, Shelf is reinventing the future of contact centers, reliably and rapidly connecting users with the information they need. Its award-winning, cutting-edge knowledge automation technology transforms how companies curate and share company knowledge, revolutionizing access to answers. With Shelf, everyone has access to more information and has the ability to accomplish more. Shelf, which is powered by MerlinAI, provides on-demand, contextualized responses to employees, prospects, and customers through your contact center and self-service solutions. Full visibility into how knowledge is used and whether it is (or is not) attaining resolutions ensures reliability. This helps administrators to optimize content that is wrong or old, which would otherwise slow down teams. Shelf's open and expandable architecture offers pre-built interfaces, SDKs, and APIs for simple integration with enterprise applications. Creating a knowledge infrastructure is required to improve the customer experience, increase employee productivity, and address the difficulties that contact centers encounter.
Read moreWhat is PushBots and how does it work?
PushBots is a tool used to engage customers. The software offers Smart A/B Testing feature for enhancing the performance of users. Send and manage push notification, in-app messages, or polls to understand user behavior, retention and more. Enhance your campaigns notifications with images, videos, gifs, and emojis. Target users based on country, language, segments, and supports multi-language. A unique solution used by Developers, Individuals, and Business Organizations to promote sales opportunities.
Read moreWhat is ComAround Knowledge and how does it work?
ComAround Knowledge™ is cloud-based and AI Knowledge Management Software specifically designed to optimize your support flow and create an excellent agent and customer experience by sharing consistent and personalized knowledge across channels. The Knowledge Management Software is built on the latest Microsoft Azure technology, along with a powerful API platform and automatic translator. ComAround Knowledge™ has an intuitive and verified interface for self-service and is easy for customers to solve problems without contacting manned support.
Read moreWhat is Kipwise and how does it work?
Kipwise enables you to create an online knowledge hub, which you can use to improve your employee onboarding process. Using Kipwise, you can bring together all the information from members of your team in one place so a new hire can get up to speed quicker. With the Kipwise real-time collaboration editor, multiple people can edit a page within the knowledge hub at one time, while everyone can see changes as you make them. With the Kipwise integration for Slack, you can turn your Slack conversations into pages within your knowledge base at the click of a button, while the Kipwise bot automatically saves any articles shared within this conversation. You can also search for knowledge hub pages directly from within Slack. Other Kipwise features include the ability to organize knowledge hub pages into folders and subfolders, a powerful search engine to help you more quickly find relevant topics, and the ability to embed files from Google Docs, Sheets or Slides.
Read moreWhat is SlimWiki and how does it work?
SlimWiki is designed for teams and aims at providing its users with a simple inline editing tool and a shallow barrier to the creation of content. The software offers robust features along with easy content creation that enables the teams to shift their focus more on the business. It provides users with versatile layouts and topography, allowing them to make the designs look amazing through the software. One can access the page history at any time as the software store all the changes made making it easier to revert pages, compare pages, and instantly see what changes are made by whom. The software provides its users with excellent privacy and security as it backs up all the data, which is also exportable at any time. SlimWiki allows its users to control the page visibility, enabling them to restrict it to a specific team of people, visible only to content creators or visible to the whole company.
Read moreWhat is Stravito and how does it work?
Stravito is an enterprise knowledge management platform for market research and insights, that's designed to support your work, not distract from it. Simplicity-first drives every aspect of Stravito’s cloud service. The digital library makes gathering market research and sales data as easy as sending an email. They use machine learning to categorize and index documents automatically, and natural language search for speedy discovery and answers. Designed for collaboration, Stravito lets users see what others are exploring and share collections of findings among colleagues across divisions and regions.
Read moreWhat is SABIO and how does it work?
SABIO puts your knowledge in exactly the right place at exactly the right time. With SABIO, you manage all your knowledge from a single, central knowledge base. High-performance role-based user access control ensures each user gets precisely the knowledge they need. A knowledge base can only achieve its true potential when you propagate knowledge to all the relevant channels. They ensure seamless operation by delivering outstanding performance, airtight data protection, and a constant stream of new features.
Read moreWhat is Eniston and how does it work?
Eniston is an intuitive knowledge-base management software that provides companies with an easy and simple way to create a website and app-based knowledge base of their choice. A clean and simplified interface provided by the same helps users with seamless article management and monitoring as per convenience. They can even change the appearance, which matches with the general UI requirements of the brand. Eniston does not include lengthy multi-step setup processes, rather it just needs a simple sign up process of its own. To use at its full potential, businesses can insert headlines, images, video, code, lists, formatted texts, their own themes and more to enrich individual articles stored within their knowledge base. Further, businesses are also provided access to a built-in SSL security system for seamless operations. Eniston can also be used to get customer feedback by enabling them to rate articles based on how helpful they are.
Read moreWhat is GoGoWorx and how does it work?
GoGoWorx software is Knowledge Management software used to create online documentation for enduring automated support for customers. The software offers a drag and drop tool to organize categories and a powerful search tool is available to measure the metrics of data. Customize the logo for your categories with reference links. Collaborate with your team with access controls.
Read moreWhat is Proceed.app and how does it work?
Proceed.app is a robust visual learning app that helps businesses with knowledge capture and sharing in an efficient manner. This thoroughly designed platform comes loaded with a variety of incredible features that aim to make learning easy and accessible. Proceed.app lets businesses author content effortlessly and generates training videos in bite-sized formats to facilitate easy consumption by employees. It makes sharing quick by developing video-wise QR codes and lets everyone get access to content without much difficulty. Proceed.app even offers a seamless and fluid design that automates reminders, ensuring seamless training and learning without much of a burden. Furthermore, services like reporting collaboration manager, PDF and Document uploading and user roles promise seamless business. Ultimately, Proceed.app with its visual training component strives to ‘show people’ instead of ‘telling them’. Thus ensuring that the right knowledge is made accessible to the right people.
Read moreWhat is Berkeley Publisher and how does it work?
Berkeley Publisher is an integrated app development platform that enables content experts to develop smart applications independently. It does not require any prior programming knowledge to create beautiful apps and comes equipped with two separate elements - Berkeley Studio and Berkeley Webserver. The Berkeley Studio is a comprehensive tool for domain experts to draw specific decision trees with the help of visual modelling and easy management facilities. Users can depend on the same to model their knowledge systems, besides adding and managing essential elements related to their decision tree. Along with this, a real-time preview option provided by the software helps with efficient interface structuring for the end customers. On the other hand, businesses can depend on Berkeley Webserver to publish created decision trees of their choice for individual target audiences. Finally, a control panel available within the same helps businesses manage models, customers, rights and web server settings from a single location.
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