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95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zoho Assist logo
Remote Access Software

4.6 977 user ratings

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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TeamViewer logo
Remote Access Software

4.5 18,703 user ratings

View Details

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

AnyDesk logo
Remote Access Software

4 1,820 user ratings

View Details

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

LogMeIn Pro logo
Remote Access Software

4.3 298 user ratings

View Details

Overview

Description Zoho Assist web-based remote access software helps in offering remote support and allows screen sharing. The software can also be run on Android and iOS. It becomes easy to access & tackle unmanaged systems. You can transfer up to 2GB files to other computers/ devices located across different networks. Real-time collaboration is possible to conduct virtual meetings and training sessions are easier now with Zoho Assist. It has remote rebooting & reconnecting capabilities. Users will enjoy unattended remote access where they can switch on systems remotely with just a click. One can remotely access & operate power options like restart, shutdown, log off, hibernate etc. It is firewall-friendly. Read more TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. This is the only tool you will ever need to keep all your computers, servers, and devices at your fingertips. The only enterprise remote support tool you need for industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfer between computers. Read more Anydesk is a secure and intuitive software that helps connect a computer from anywhere and anytime. It ensures reliable remote desktop connections so that users can work seamlessly without wasting any time. It allows users to provide amazing customer service and fast solutions from any location. AnyDesk can be run on platforms like Windows, MacOs, Linux, FreeBSD, iOS or Android with no extra charges. Users can enjoy the best experience with 60 fps on local networks and most internet connections. It’s the perfect app for software vendors or app developers who can offer remote support and monitoring to solve customer issues from a central office. Users can easily connect from everywhere on any device using unattended access. About performance, DeskRT is a smart codec that forms the very foundation of the software. It compresses and transfers image data between computers smoothly. The Banking standard TLS 1.2 technology protects the computer from any unauthorized access. Read more LogMeIn Pro is a comprehensive and secure remote access tool that helps businesses streamline remote work, learning and customer engagement rates in real-time. The tool simplifies the overall monitoring process by allowing files to be stored, shared and quickly accessed across all devices. It can also keep track of the most used applications, websites and clouds. Moreover, the remote control feature present within the same, enables admins to obtain access to multiple desktop computers quickly and lets them view, access and work on the particulars at the same time. It supports unlimited user access, giving ample scope for instant collaboration and teamwork. LogMeIn Pro grants complimentary access to LastPass, providing a secure password vault for its users. With a vast 1TB file storage, it can store bulky files while making them easily shareable. Also, users can print documents from a remote device with the remote printing feature. Finally, to protect devices from cyber threats, viruses and sophisticated online malware, LogMeIn antivirus powered by Bitdefender, takes care of the overall network security. Read more
Pricing Options
  • Free Trial Available
  • Starts at $10.0. Offers Free-forever plan.
  • Free Trial Available
  • Free Trial Available
  • Starts at $14.9. Offers Custom plan.
  • Free Trial Available
  • Starts at $30.0.
SW Score & Breakdown

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    86%
  • Momentum
    67%
  • Popularity
    75%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    100%
  • Momentum
    63%
  • Popularity
    94%

82% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    85%
  • Momentum
    69%
  • Popularity
    89%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    67%
SaaSworthy Awards # 4 Fastest Growing # 3 Most Searched # 2 Most Worthy # 1 Fastest Growing
Not Available
Not Available

Features

Total Features
8 Features
8 Features
0 Features
3 Features
Common Features for All
    Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
    Feedback Collection Helps in collecting feedback from users to assess the support
    File Transfer Allows sending and receiving files
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
    Screen Sharing Enables remote participants to see your desktop that allows better collaboration
    Session Recording Enables one to record remote access, support sessions, and meetings
    Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 5 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
  • + 5 More - Show Less
    • Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions
      Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
      Feedback Collection Helps in collecting feedback from users to assess the support
      File Transfer Allows sending and receiving files
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
      Screen Sharing Enables remote participants to see your desktop that allows better collaboration
      Session Recording Enables one to record remote access, support sessions, and meetings
      Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

    Technical Details

    Organization Types Supported
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    • 24/7 (Live rep)
    • Business Hours
    • Online
    API Support
    • Available
    • Available
    • Available
    • NA

    Reviews & Ratings

    User Rating
    4.6/5 977 user ratings
    4.5/5 18,703 user ratings
    4/5 1,820 user ratings
    4.3/5 298 user ratings
    Rating Distribution
    • Excellent

      70.4%
    • Very Good

      23%
    • Average

      4.8%
    • Poor

      0.4%
    • Terrible

      1.3%
    • Excellent

      68%
    • Very Good

      24%
    • Average

      3.5%
    • Poor

      0.8%
    • Terrible

      3.7%
    • Excellent

      59.6%
    • Very Good

      15.5%
    • Average

      3.9%
    • Poor

      2.6%
    • Terrible

      18.3%
    • Excellent

      52.3%
    • Very Good

      33.9%
    • Average

      11.1%
    • Poor

      1%
    • Terrible

      1.7%
    User Sentiments

      Affordable Pricing, Ease of Use, Cross-Platform Compatibility, Extensive Integrations

      Occasional Performance Issues, Unreliable Wake-on-LAN Functionality, Limited Mobile Device Support, Confusing Multi-Monitor Navigation

      Ease of Use, Fast and Reliable Connection, Excellent Customer Service, Free for Personal Use

      Complex New User Interface, Falsely Flagged as Commercial Use, Occasional Connection Issues, Slow File Transfer Speeds

      Ease of Use, Fast and Reliable Connections, Cross-Platform Compatibility, Unattended Access

      Security Concerns, Mobile App Functionality, Customer Support Responsiveness, Occasional Connectivity Issues

      Remote Access Functionality, Ease of Use, Reliable Connection, Multi-Device Compatibility

      High Pricing, Occasional Connection Issues, Mobile App Limitations, Lack of Granular Monitor Control

    Review Summary

    Reviewers applaud Zoho Assist's user-friendly interface, describing it as intuitive and easy to navigate. They find its remote control features impressive, enabling seamless access and control of customer devices. Additionally, Zoho Assist's ability to transfer files and share screens earns praise for enhancing collaboration. While some users appreciate its affordable pricing, others suggest improvements in documentation and customer support. Overall, Zoho Assist is recognized for its user-friendly interface, efficient remote control, and budget-friendly plans, making it a strong option for remote assistance needs.

    TeamViewer is generally well-received by users for its remote access and support capabilities, receiving positive feedback for its ease of use, cross-platform compatibility, and reliable performance. The software is lauded for its user-friendly interface, making it accessible to users of varying technical expertise. Additionally, users appreciate the range of features offered, including screen sharing, file transfer, and remote control, which enhance collaboration and troubleshooting processes. However, some users have reported occasional connectivity issues and concerns regarding the cost of certain features. Overall, TeamViewer is considered a dependable and effective solution for remote access and support, with a user-friendly interface and a comprehensive set of features.

    Users widely praise AnyDesk for its exceptional remote desktop capabilities, highlighting its seamless performance, minimal latency, and user-friendly interface. They appreciate its cross-platform compatibility, allowing effortless connections between various devices. The software's security features, such as end-to-end encryption and two-factor authentication, instill confidence in users. Additionally, AnyDesk's customer support receives positive feedback for its responsiveness and helpfulness. However, some users mention occasional connection issues and suggest improvements in mobile app functionality. Overall, AnyDesk is highly regarded for its reliable remote access solutions, earning it a strong reputation among users.

    LogMeIn Central Pro, a remote desktop software, receives positive feedback for its user-friendly interface, ease of setup, and reliable performance. Users appreciate its ability to access and control computers remotely, with features like screen sharing, file transfer, and remote printing. The software is considered a valuable tool for IT professionals, small businesses, and remote workers. However, some users have reported occasional connectivity issues or minor glitches, suggesting room for improvement in stability and troubleshooting support.

      Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $10.0. Offers Free-forever plan.
    • Free Trial Available
    • Free Trial Available
    • Starts at $14.9. Offers Custom plan.
    • Free Trial Available
    • Starts at $30.0.
    Pricing Plans
    Monthly Plans Annual Plans

    Free Free

    Standard (Remote Support) $10.00 $12.00 per user / month

    Professional (Remote Support) $15.00 $18.00 per user / month

    Enterprise (Remote Support) $24.00 $28.00 per user / month

    Standard (Unattended Access) $10.00 $12.00 per user / month

    Professional (Unattended Access) $15.00 $18.00 per user / month

    Single User Others

    Multi User Others

    Teams Others

    Solo $14.90 $14.90 per month

    Standard $29.90 $29.90 per month

    Advanced $79.90 $79.90 per month

    Ultimate Custom

    INDIVIDUALS $30.00 $30.00 per month

    POWER USERS $70.00 $70.00 per month

    SMALL BUSINESSES $129.00 $129.00 per month

     
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    Screenshots & Videos

    Screenshots Microsoft Teams Integration screenshot
    + 6 More
    screenshots
    + 12 More
    AnyDesk screenshot
    + 4 More
    Remote Control
    Videos Video Thumbnail
    + 2 More
    Video Thumbnail
    + 3 More
    Video Thumbnail
    + 2 More
    Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Pleasanton, CA Founded in: 1996 Located in: Germany Founded in: 2005 Located in: Stuttgart, Germany Founded in: 2014 Located in: Boston, Massachusetts
    Contact Details

    +1 (888) 900-9646

    https://www.zoho.com/assist/

    +49 7161 305898581

    https://www.teamviewer.com/en/products/teamviewer/

    +49 711 184270 00

    https://anydesk.com/

    Not available

    https://www.logmein.com/pro

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