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Zoho Desk |
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Zendesk Support Suite |
| Description | Waggl is a commendable employee voice solution for enterprises, engaging, individual staffs to speak out their thoughts in three simple steps, answer, vote and result sharing. The software uses pulse surveys inclusive of simple questions, making participants give authentic responses in a game like pattern. Waggl improves employee engagement levels by inviting random colleagues and encouraging them to vote on anonymous responses given by others. Thus helping management understand and cater to specific employee problems and figure out prescribed insights for growth. Waggl uses dialogue first approach facilitating enhanced team-based action planning. Data obtained is represented in the form of pie-charts, graphs, and histograms. Thus helping Managers to figure out the most preferred solutions, take ownership, and drive action. They can also share the generated results as per business requirements and structural priorities. The Soc 2 Type 2 compliant software offers researched backed question models, world-class customer support along with personalized strategies and executive reviews. Read more | All the data users need to make informed decisions about the user's workforce. With Praisio Sociometrics users can identify the informal leaders, and those, who represent a turnover risk. Improve employee retention rates and boost productivity and check out who are the most and least engaged employees. Check out who are the most and least engaged employees. See how Praisio can help the user take your business to the next level. Read more | Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more |
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| SW Score & Breakdown |
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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81% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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# 7 Fastest Growing # 12 Fastest Growing |
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Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation |
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited. |
| Read All User Reviews |
AI-Generated from the text of User Reviews
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Waggl Custom |
Pro $5.00 $6.00 per user / month |
Support Team $19.00 $25.00 per user / month Suite Team $55.00 $69.00 per user / month Suite Professional $115.00 $149.00 per user / month Suite Enterprise $169.00 $219.00 per user / month Suite Team (Employee Service Suite) $55.00 $69.00 per user / month Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month |
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| Company Details | Located in: Sausalito, California |
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Located in: San Francisco, California - 94103 Founded in: 2007 |
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+1 415-418-7506 |
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