TalkDesk |
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
Visit Website
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| Description | Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology. Read more | Voxdesk is a call center software that helps businesses automate calls, improve team productivity and enhance customer experience. You can increase your call connects with features like pre-recorded soundboards, automated voicemails, customized call disposition, timezone connect, and a powerful dialer with advanced priority rules. The dialer feature of voxdesk allows to screen out answering machines, reduce agent wait time, and boosts connection. You get text-to-speech, SMS integration, and monitor dialed numbers with it. Call analytics lets you record call reports, and regular call logs, track calls, and gather accurate & detailed data. Music on hold feature helps to engage customers, build value, and increase call retention rate. With soundboards, you get to play pre-recorded audio files to customers to keep them engaged and multi language support & multiple input signals. Predictive dialer, a clever dialer, makes simultaneous calls to many numbers before routing the call to your agent or contact person.Some other features that come with this software are call dispositions, call center scripts, voicemail drop, list management, voice bot, and call campaign. Read more |
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| SW Score & Breakdown |
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
83% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
| Total Features |
2 Features
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8 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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Auto Call Recording
Call Monitoring
IVR Support
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management (Calls)
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Provana Speech Analytics Custom |
Free Free Infinity $9.99 $14.99 per month BYOS Custom |
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View Detailed Pricing
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View Detailed Pricing
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SpeechIQ
4 Based on 1 Ratings 
NeoSound Intelligence
4.5 Based on 2 Ratings 
VoiceIQ
5 Based on 1 Ratings |
LeadDesk
4.6 Based on 12 Ratings 
Vonage Contact Center
4.3 Based on 55 Ratings
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| Company Details | Located in: Lisle, Illinois | Located in: New York, New York |
| Contact Details |
+1 630-442-7912 https://www.provana.com/call-center-speech-analytics |
+1-877-904-4227 https://voxdesk.com/ |
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