Vicodo vs Hiver Comparison

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vicodo

Live Chat Software

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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Hiver

Live Chat Software

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Overview

Description

Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more

Hiver is a no-code conversational chatbot for actual leads. The software is very efficient and allows users to close more sales in less time. Users may modify their bots by customising welcoming messages, agent data, and colours by selecting templates from a variety of the most popular chat scripts. Furthermore, consumers may either do it themselves or with the help of the software to integrate everything. The conversational bots and forms function on all sorts of web pages, and the software runs seamlessly. It also features an automated lead verification feature, so users won't have to worry about heavy traffic or fraudulent leads since Hiver validates prospects in real-time. It also broadens its reach by sending periodic follow emails to high-quality prospects. As a consequence, users may monitor and improve their efforts, as well as access a data-driven analytical dashboard for better understanding. Additionally, native connectivity with users' favourite tools such as Slack, Mailchimp, WordPress, and others is simple. Read more

Pricing Options

Free Trial Available
Starts at $14.14. Offers Custom plan.

Free Trial Not Available
Starts at $25.0. Offers Free-forever and Custom plan.

SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

87%
Reviews

60%
Momentum

60%
Popularity

65%

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

73%
Reviews

60%
Momentum

61%
Popularity

68%

Features

Total Features	6 Features	3 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 3 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Knowledge Database Lets you have an access to all your past chat history and documents Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Video Chat Make conversations more personal with video calling between your agents and your visitors Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud	SaaS/Web/Cloud
Modes of Support	Online	Online
API Support	Available	NA

Reviews & Ratings

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Pricing

Pricing Options	Free Trial Available Starts at $14.14. Offers Custom plan.	Free Trial Not Available Starts at $25.0. Offers Free-forever and Custom plan.
Pricing Plans Monthly Plans Annual Plans	Startup $14.14 $14.14 per month Advanced $56.54 $56.54 per user / month Enterprise Custom	Free Free Starter $25.00 $29.00 per month Professional $49.00 $56.00 per month Team Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	LiveAgent 4.7 Based on 2506 Ratings Let's Connect Vicodo Vs Let's Connect LiveChat 4.6 Based on 2594 Ratings Vicodo Vs LiveChat LinkedChat 4.5 Based on 56 Ratings Vicodo Vs LinkedChat MyLiveChat 3.5 Based on 15 Ratings Vicodo Vs MyLiveChat	Zendesk Chat 4.5 Based on 541 Ratings Hiver Vs Zendesk Chat LiveChat 4.6 Based on 2594 Ratings Hiver Vs LiveChat Smartchat Hiver Vs Smartchat ChatFlow247 5 Based on 1 Ratings Hiver Vs ChatFlow247 ChatAndBot
	View All Vicodo Alternatives	View All Hiver Alternatives