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Overview

Description VCC Live is a Contact Center Operations Software, helps the team can make and receive phone Calls, SMS, Emails and chat messages. Use the software to easily set up and manage automatic call distribution based on agents’ skills. They can use the current numbers, or they can provide you with numbers from 60 countries. Get an overview of all previous conversations and bring more context to the customer experience. Integrate the CRM via API for a more holistic view. Read more Channels is a data-driven phone system that lets you know who exactly is calling, so you're always prepared. Integrate it into your current workflow and connect it with your favorite apps like Shopify, Magento, Pipedrive, HubSpot, and more. Thanks to features like Welcome Message, IVR, Call Recordings, and International Phone number you'll be able to build a fully functioning, reliable, and remote-ready helpline for your customers. With the Chrome Extension, your sales team can make calls from any web page they will be browsing - either a CRM or a marketplace, and you name it. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $50.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.7/5 26 user ratings
4.8/5 36 user ratings
Ratings Distribution
  • Excellent

    74%
  • Very Good

    24%
  • Average

    2.1%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    79.2%
  • Very Good

    20.8%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
Review Summary

Users generally praise VCC Live for its robust features, ease of use, and excellent customer support. Reviewers commend its comprehensive functionality, including customizable dashboards, call monitoring, and real-time analytics, which provide valuable insights into agent performance and customer interactions. Users appreciate its user-friendly interface, with intuitive navigation and straightforward reporting, making it accessible to users of all skill levels. Additionally, VCC Live's customer support team receives consistent praise for their responsiveness, expertise, and willingness to go the extra mile.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Starts at $50.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $15.0.
Pricing Plans
Monthly Plans Annual Plans

Standard $50.00 $60.00 per month

Professional $70.00 $85.00 per month

Multichannel $85.00 $105.00 per month

Premium Custom

LITE $15.00 $19.00 per user / month

BASIC $24.00 $29.00 per user / month

PRO $39.00 $49.00 per user / month

 
View Detailed Pricing
View Detailed Pricing

Alternatives

 

Screenshots & Videos

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Vendor information

Company Details Located in: Budapest, Hungary Located in: San Francisco, California Founded in: 2014
Contact Details

+36 1 999-7400

https://vcc.live/call-center

+14153661222

https://www.channels.app/

Social Media Handles

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