UserZoom vs Lookback Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UserZoom

UX Software

4 160 user ratings

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91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Lookback

UX Software

3.9 12 user ratings

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Overview

Description	UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research. Read more	Lookback is a powerful user research software that helps businesses monitor the usage levels of their own apps and websites. The platform can be used to interview customers situated in different parts of the globe and then gain valuable insights. Apart from scheduling interviews, brands can even send test links to individual users to ask for their opinions. An inbuilt collaborative dashboard helps developers to invite other collaborators and conduct research as per convenience. The platform also promises dedicated participant apps and customisable highlights for individual participants and teams. Lookback also allows private projects where users can control the interview process to secure sensitive information. For large teams working together, a dedicated tag feature makes it easy for developers to point out a detected bug, monitor important insights or highlight a specific timing that other members do not miss out upon. Read more
Pricing Options	Free Trial Not Available UserZoom Offers Custom plan.	Free Trial Available Starts at $99.0. Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 89% Momentum 61% Popularity 82%	91% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 99% Reviews 82% Momentum 62% Popularity 82%
SaaSworthy Awards	# 2 Most Worthy # 7 Fastest Growing	# 3 Most Worthy # 5 Fastest Growing

Features

Total Features	9 Features	9 Features
Common Features for All	For Mobile Allows the application to run on mobile apps For Websites Allows the application to run on websites Heatmaps Heatmaps show where users have clicked on a page Prototyping Helps increasing product design efficiency and enhances accuracy Screen Activity Recording Allows recording every screen action during the user's session Unmoderated Testing Helps conducting tests on fairly functional websites Usability Testing Helps in finding if the system is user-friendly from the end-user perspective User Journeys Helps to measure the overall experience the user had while interacting with the system User Research Helps to study user behavior through task analysis and feedback methods + 6 More - Show Less	For Mobile Allows the application to run on mobile apps For Websites Allows the application to run on websites Heatmaps Heatmaps show where users have clicked on a page Prototyping Helps increasing product design efficiency and enhances accuracy Screen Activity Recording Allows recording every screen action during the user's session Unmoderated Testing Helps conducting tests on fairly functional websites Usability Testing Helps in finding if the system is user-friendly from the end-user perspective User Journeys Helps to measure the overall experience the user had while interacting with the system User Research Helps to study user behavior through task analysis and feedback methods + 6 More - Show Less

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	Online	Online
API Support	Available	Available

Reviews & Ratings

User Rating	4/5 160 user ratings	3.9/5 12 user ratings
Ratings Distribution	Excellent 20.5% Very Good 62.7% Average 15.5% Poor 0% Terrible 1.2%	Excellent 38.1% Very Good 40.5% Average 7.1% Poor 2.4% Terrible 11.9%
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available UserZoom Offers Custom plan.	Free Trial Available Starts at $99.0. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Basic Custom Custom Custom	Team $99.00 $99.00 per month Insights Hub $229.00 $229.00 per month Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	UX Metrics UserZoom Vs UX Metrics User Insights UserZoom Vs User Insights Optimal Workshop 4.4 Based on 31 Ratings UserZoom Vs Optimal Workshop UserX UserZoom Vs UserX UXtweak 5 Based on 1 Ratings UserZoom Vs UXtweak	UserX Lookback Vs UserX UserTesting 4.1 Based on 648 Ratings Lookback Vs UserTesting User Insights Lookback Vs User Insights UX Metrics Lookback Vs UX Metrics UXtweak 5 Based on 1 Ratings Lookback Vs UXtweak
	View All UserZoom Alternatives	View All Lookback Alternatives