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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Description | UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research. Read more | Optimal Workshop is an advanced User Experience (UX) research solution that provides businesses with intuitive user research tools to improve the UX of their websites, apps, products and prototypes. The platform comes with a card sorting feature that helps users to discover how people conceptualize, group and label ideas, enabling them to optimize their content structure easily and confidently. Its testing tool, Treejeck, provides accurate insights to build an appropriate website for the audiences. Whether there’s a new website in creation or users are improving the structure of the current one, Treejack works for both types of occasions. With Chalkmark, businesses can test design prototypes with customers quickly and easily, which also means faster iterations, feedback and turnaround. The platform also organizes online surveys that help businesses to understand what their customers want and make informed decisions based upon accurate data. Read more |
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SW Score & Breakdown |
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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SaaSworthy Awards | # 2 Most Worthy # 7 Fastest Growing | # 2 Fastest Growing # 6 Most Popular |
Total Features |
9 Features
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8 Features
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Common Features for All |
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
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For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Rating Distribution |
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User Sentiments |
Easy to use Interface, Robust Reporting and Analytics, Quick User Feedback, Wide Range of Testing Options Technical Issues and Bugs, Limited Customization Options, Inflexible Study Design, Outdated User Interface |
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Review Summary |
UserZoom is a user testing platform offering a range of features, from moderated and unmoderated studies to usability testing on live sites and prototypes. Users praise its ease of use, quick turnaround times and the comprehensive data it provides. However, some users find the interface dated and clunky, while others criticize the recent price increases, stating that the basic license offers limited functionality. Despite these drawbacks, UserZoom remains a popular choice for user research, particularly for startups and small teams needing quick insights. |
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Basic Custom Custom Custom |
Team $153.00 $199.00 per user / month Starter $99.00 $99.00 per month Pro $166.00 $199.00 per month |
View Detailed Pricing
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View Detailed Pricing
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Screenshots | Not Available | |
Videos |
+ 1 More
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Company Details | Located in: San Jose, California Founded in: 2007 | Located in: Wellington, New Zealand Founded in: 2007 |
Contact Details |
+1 866-599-1550 |
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Social Media Handles |
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