SurveySparrow vs UserVoice Comparison

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveySparrow

Survey/ User Feedback Software

4.6 1,978 user ratings

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

UserVoice

Survey/ User Feedback Software

4.5 300 user ratings

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Overview

Description	SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like. Read more	UserVoice is a smart feedback collection platform that enables the users to collect customer feedbacks and acquire actionable insights for product development. It assists the users in measuring trends and tracking customer satisfaction in order to optimize and enhance their business’s growth. UserVoice is an advanced solution for feedback management by customers that users can put to good use for improving the online reputation of their brand or business. It enables you to track your status and manage your entire workflow- all under a single customizable dashboard. It further allows connecting of your roadmaps for measuring the progress of your project. It offers tools for segmentation, and survey management as well. It is a smart platform that can be integrated with multiple other platforms like Zapier, Salesforce, and more to further automate your workflow. It offers an easy to use interface and some customizable options that makes it a perfect fit for all types of enterprises ranging from small to medium to large. The platforms offers a free trial to assist its users in understanding its features before buying its premium. It also offers a good number of premium plan options to its users to choose from. Read more
Pricing Options	Free Trial Available Starts at $19.0. Offers Free-forever and Custom plan.	Free Trial Available UserVoice Offers Custom plan.
SW Score & Breakdown	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 91% Momentum 75% Popularity 88%	88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 90% Reviews 87% Momentum 65% Popularity 77%
SaaSworthy Awards	# 5 Highly Rated # 10 Fastest Growing	Not Available

Features

Total Features	17 Features	11 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 14 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 8 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 1,978 user ratings	4.5/5 300 user ratings
Ratings Distribution	Excellent 67.9% Very Good 26.4% Average 4.1% Poor 0.4% Terrible 1.1%	Excellent 59.4% Very Good 37.6% Average 1.3% Poor 0.7% Terrible 1%
Review Summary	SurveySparrow, a customer management software, receives overwhelmingly positive feedback from users across multiple review platforms. Reviewers consistently highlight its user-friendly interface, extensive customization options, and robust reporting capabilities as key strengths. SurveySparrow's ability to create visually appealing surveys and its seamless integration with various third-party applications are also frequently praised. Additionally, reviewers appreciate its affordable pricing plans and responsive customer support. Overall, SurveySparrow is highly recommended for businesses seeking a comprehensive and user-friendly customer management solution.	Users appreciate UserVoice for its user-friendly interface, customization capabilities, and ability to capture and organize customer feedback. Many find it easy to set up and use, with features that help gather valuable feedback from customers. The segmentation and prioritization tools are also praised, enabling efficient handling of feedback. However, some users have reported occasional technical glitches and a need for more advanced features and integrations. Additionally, the pricing plans may not suit all budgets, especially for startups and small businesses.
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Pricing

Pricing Options	Free Trial Available Starts at $19.0. Offers Free-forever and Custom plan.	Free Trial Available UserVoice Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Basic (Personal) $19.00 $19.00 per month Premium (Personal) $29.00 $29.00 per month Business $99.00 $99.00 per month Enterprise $499.00 $499.00 per month Elite Custom CX Free Free CX Basic $99.00 $99.00 per month CX Premium $299.00 $299.00 per month CX Enterprise Custom 360 Assessments $79.00 $79.00	UserVoice Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Typeform 4.6 Based on 1817 Ratings SurveySparrow Vs Typeform SurveyMonkey 4.5 Based on 12172 Ratings SurveySparrow Vs SurveyMonkey Formsite 4.5 Based on 61 Ratings QuestionPro 4.6 Based on 1235 Ratings SurveySparrow Vs QuestionPro SurveyMonkey Enterprise 4.6 Based on 276 Ratings SurveySparrow Vs SurveyMonkey Enterprise	easyfeedback 4.6 Based on 44 Ratings UserVoice Vs easyfeedback Freddy Feedback 5 Based on 4 Ratings UserVoice Vs Freddy Feedback UserFeedback UserFace UserVoice Vs UserFace SmartSurvey 4.6 Based on 243 Ratings UserVoice Vs SmartSurvey
	View All SurveySparrow Alternatives	View All UserVoice Alternatives