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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Userlane logo
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Overview

Description Userlane is a digital adoption platform that helps people understand software easily with the help of interactive walkthroughs. As an employee onboarding and training platform, Userlane maximizes digital adoption by offering employees continuous performance support as they navigate their way through processes in the applications they're using. Userlane enables employees to navigate digital processes independently with little external help. Userlane is also useful for customer onboarding apps as users are bound to lose out on key features while exploring an app. By creating interactive walkthroughs, marketers and developers can increase their app’s user engagement, activation, and product adoption. The same goes for employee on-boarding. By effectively using the platform, businesses can cut down on their training costs by up to 90%. Userlane is simply a guidance layer that goes on top of any browser-based software application and no coding is required. It is also built to scale, as users and employees often scale non-linearly. Userlane is, therefore, an ideal solution for enterprise companies. Read more OnScreen helps address common issues that hold back organizations in SAP and ERP implementation as part of ongoing digital transformation efforts. Increase user adoption rates and overall productivity throughout your organization. OnScreen is so simple to use, process experts and trainers can create step by step walkthroughs in minutes. OnScreen is SaaS-based and requires no SAP installation or transport. Quickly add explanatory text and links designed to help the user complete their task. Assign to users and groups that will benefit from the step by step guidance in SAP. Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Offers Custom plan.
SW Score & Breakdown

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    67%
  • Popularity
    64%

76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    60%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    66%

Features

Total Features
10 Features
0 Features
Common Features for All
    Contextual Help Widgets Provides tailored tips and answers to FAQs based on user behavior.
    Cross-Platform Access Available on web, desktop, and mobile platforms.
    Dashboard A digital insight of reports and other workings on a single screen
    In-App Guidance Provides intuitive, step-by-step instructions within applications through interactive Walkthroughs and Tooltips.
    Interactive Onboarding Flows Guides new users through software adoption with interactive, step-by-step tours.
    Knowledge Base Integration Connects contextual help to external documentation or support portals.
    Multi-language Support Available in multiple languages to support global customers
    No code Development Allows building applications through visual modeling tools and configuration without having to write code
    Security and Privacy Compliance Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.
    Usage Analytics Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.
  • + 7 More - Show Less
    • Contextual Help Widgets Provides tailored tips and answers to FAQs based on user behavior.
      Cross-Platform Access Available on web, desktop, and mobile platforms.
      Dashboard A digital insight of reports and other workings on a single screen
      In-App Guidance Provides intuitive, step-by-step instructions within applications through interactive Walkthroughs and Tooltips.
      Interactive Onboarding Flows Guides new users through software adoption with interactive, step-by-step tours.
      Knowledge Base Integration Connects contextual help to external documentation or support portals.
      Multi-language Support Available in multiple languages to support global customers
      No code Development Allows building applications through visual modeling tools and configuration without having to write code
      Security and Privacy Compliance Ensures accessibility solutions comply with GDPR, HIPAA, and SOC 2 standards.
      Usage Analytics Enables the tracking of feature adoption, user engagement, and drop-off points with clarity and precision.

    Technical Details

    Organization Types Supported
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    • Individuals
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Installed - Windows
    • Installed - Mac
    • SaaS/Web/Cloud
    • Installed - Windows
    • Installed - Mac
    Modes of Support
    • Business Hours
    • Online
    • Business Hours
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Sentiments

      Ease of use, Excellent customer support, User-friendly interface, Effective onboarding process

      Maintenance challenges, Occasional bugs, Limited customization options, Complex guide creation for certain features

      Not Available
    Review Summary

    Overall, Userlane receives mixed reviews from users. Many praise its intuitive interface, ease of use, and ability to improve employee productivity. However, some users express concerns about its limited customization options, occasional technical difficulties, and the need for a dedicated team to implement and maintain the platform effectively. Common criticisms include its high cost and the need for extensive training to utilize the software's full capabilities. Despite these drawbacks, Userlane's positive reviews highlight its effectiveness in providing guided experiences for users, particularly in onboarding and training processes.

    Not Available

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Free Trial Available
    • Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Application Custom

    Department Custom

    Organization Custom

    OnScreen Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

    Screenshots App Discovery
    + 3 More
    Not Available
    Videos Not Available Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Munich, Germany Located in: Tampa, Florida
    Contact Details

    Not available

    https://www.userlane.com/

    Not available

    https://onscreen.us/

    Social Media Handles

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