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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Ticksy logo
Help Desk Software

5 1 user ratings

View Details

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Slaask logo
Help Desk Software

4.7 16 user ratings

View Details
Featured

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Creatio CRM logo

Creatio CRM

CRM Software

4.8 356 user ratings

Visit Website
Featured

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zendesk Support Suite logo

Zendesk Support Suite

Help Desk Software

4.3 7,211 user ratings

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Overview

Description Ticksy is an advanced helpdesk software that provides you everything you need to provide excellent customer service to your clients. It connects your Envato Market account to provide a one-click option for consumers to validate purchases before submitting a ticket. With Ticksy, you can create as many articles as you like and attach them to one or more categories, ideal for online documentation. With easy digital downloads, the platform supports purchase verification. It allows you to pick a custom subdomain, upload your logo, and change the colors to fit your brand for a consistent customer experience because branding is extremely essential. Ticksy includes fast-loading websites, one-click access to key functions, along with a few keyboard shortcuts for the super-users. With Ticksy, each new ticket and response generates an email notice. These, as well as new notes, ticket assignments, critical announcements, comment likes and more, are shown in the live on-site notifications box offered by Ticksy. Additionally, both the support personnel and your customers can ‘like’ each other's comments, which is a good way to express ‘thank you’ using Ticksy. Read more Slaask gives users the power to reach customers and leads like never before! With the $100 in free Slack credits, users can provide a high-quality and easy-to-use platform for the interactions between users and their target audience. Through Slaask, conversations are more efficient and effective than ever before, allowing for an efficient workflow that adds value to both of business and customer engagement. Stay connected no matter where their contacts are be it on the website, Facebook page, Twitter page, iOS app, Android app or mailbox. Bringing everything into one intuitive interface allows for conversations that span multiple sources with ease. All of this with minimal effort makes Slack a great investment for companies of all sizes looking to foster meaningful connections with their clients. They firmly believe that interaction with patrons should be as straightforward and enjoyable as possible! With this cloud-based software, visitors can access messaged directly from the bottom right corner of their web browser without having to switch screens or log in elsewhere. This increased accessibility boosts successful sales performance while delivering outstanding support experiences every time! Team collaboration is key in accomplishing goals efficiently. Slack provides an ideal environment for memorizing topics quickly as well as quickly sharing ideas between team members away from the chaos of direct messages or emails. A streamlined approach helps streamline discussions between members who might be located anywhere on the globe product updates become simple tasks instead of time sinks! Additionally, shared files allow everyone to work together without having to constantly reattach the same document at different stages of a project's life cycle. For faster communication and maximum satisfaction between users and clients no tool comes close to Slaask's superior service standard today! Try out this free trial today with $100 worth of bonus credits to unlock powerful tools tailored towards successful client engagement efforts for businesses everywhere! Read more Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. Read more
Pricing Options
  • Free Trial Available
  • Starts at $12.0.
  • Free Trial Available
  • Starts at $26.00.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00.
SW Score & Breakdown

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    77%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    63%

84% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    64%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    73%
  • Momentum
    63%
  • Popularity
    66%

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    88%
  • Momentum
    64%
  • Popularity
    60%
SaaSworthy Awards
Not Available
Not Available
Not Available
# 7 Fastest Growing # 12 Fastest Growing

Technical Details

Organization Types Supported
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • NA
  • Available
  • Available

Reviews & Ratings

User Rating
5/5 1 user ratings
4.7/5 16 user ratings
4.8/5 356 user ratings
4.3/5 7,211 user ratings
Rating Distribution
  • Excellent

    100%
  • Very Good

    0%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0%
  • Excellent

    81.3%
  • Very Good

    12.5%
  • Average

    0%
  • Poor

    6.3%
  • Terrible

    0%
  • Excellent

    83.7%
  • Very Good

    14.9%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0.3%
  • Excellent

    59.3%
  • Very Good

    27.2%
  • Average

    4.4%
  • Poor

    1.3%
  • Terrible

    7.9%
User Sentiments
    Not Available
    Not Available
    Not Available

    Extensive Integrations, Comprehensive Reporting Functionality, Easy to Use Interface, Helpful Knowledge Base

    Slow Support Response Times, Lack of Advanced Chat Features, Inflexible User Management, Confusing Navigation

Review Summary
Not Available
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Zendesk Support is widely praised for its user-friendly interface, customizable features, and robust reporting capabilities. It is particularly lauded for its ability to streamline customer service processes, facilitate effective agent collaboration, and enhance customer satisfaction. However, some reviewers have expressed concerns about its pricing structure and the occasional occurrence of technical glitches. Additionally, some users have found the reporting functionality to be somewhat limited.

  Read All User Reviews Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $12.0.
  • Free Trial Available
  • Starts at $26.00.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $19.00.
Pricing Plans
Monthly Plans Annual Plans

Ticksy $12.00 $15.00 per month

Standard $26.00 $29.00 per month

Plus $44.00 $49.00 per month

Pro $89.00 $99.00 per month

Enterprise $179.00 $199.00 per month

Growth $40.00 $40.00 per user / month

Enterprise $55.00 $55.00 per user / month

Unlimited Custom

Support Team $19.00 $25.00 per user / month

Suite Team $55.00 $69.00 per user / month

Suite Professional $115.00 $149.00 per user / month

Suite Enterprise $169.00 $219.00 per user / month

Suite Team (Employee Service Suite) $55.00 $69.00 per user / month

Suite Growth (Employee Service Suite) $89.00 $115.00 per user / month

Suite Professional (Employee Service Suite) $115.00 $149.00 per user / month

Suite Enterprise (Employee Service Suite) $169.00 $219.00 per user / month

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Birkirkara, Malta Located in: San Francisco, California Founded in: 2015 Located in: Boston, MA - 02109 Located in: San Francisco, California - 94103 Founded in: 2007
Contact Details

+1-208-481-8061

https://ticksy.com/

Not available

https://get.slaask.com

+1 617 765 7997

https://www.creatio.com/crm

+1 415-418-7506

https://www.zendesk.com/service-suite/

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