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89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

ThriveDesk logo
Help Desk Software

4.9 31 user ratings

View Details

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Ariglad logo
View Details
Featured

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Creatio CRM logo

Creatio CRM

CRM Software

4.8 356 user ratings

Visit Website
Featured

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Freshdesk logo

Freshdesk

Help Desk Software

4.5 3,988 user ratings

Visit Website

Overview

Description As an SMB, your brand image, mission and values are hugely represented by your customer service. With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way. Read more Ariglad's Knowledge Base API. This revolutionary product gives their team AI superpowers, making the job of handling customer tickets a breeze. With Ariglad, gone are the days of manually sorting through countless customer inquiries and updating their knowledge base accordingly. This powerful AI technology does all the heavy lifting for them. Simply send a link to their knowledge base and watch as this AI analyses tickets and generates updates needed to their database. As a result, their knowledge base will always stay up-to-date and relevant, ensuring their customers receive the most accurate and efficient support. But that's not all. With Ariglad, they'll also be able to export at least 10 customer tickets, all centered around the same question or topic. This not only saves time and effort but also gives them valuable insight into what their customers are asking and how to improve their support. And don't worry, they take data security seriously. This product is 100% compliant, and we even provide them with login details for added peace of mind. Read more Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. Designed for midsize and large enterprises, it delivers enterprise-grade CRM across sales, marketing, and service alongside Creatio Studio, a no-code agentic platform for building apps and AI agents without coding. With unlimited workflows, 19 industry templates, and AI agents included across all plans, Creatio gives organizations the freedom to automate at scale and the tools to do it without technical constraints. Read more A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. Read more
Pricing Options
  • Free Trial Available
  • Starts at $19.00.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
SW Score & Breakdown

89% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    99%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    67%

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    65%

94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    98%
  • Reviews
    73%
  • Momentum
    63%
  • Popularity
    66%

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    99%
  • Momentum
    62%
  • Popularity
    66%
SaaSworthy Awards
Not Available
Not Available
Not Available
# 1 Most Worthy # 1 Most Popular

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • Installed - Windows
  • Installed - Mac
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • NA
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.9/5 31 user ratings
Not Available
4.8/5 356 user ratings
4.5/5 3,988 user ratings
Rating Distribution
  • Excellent

    90.3%
  • Very Good

    6.5%
  • Average

    3.2%
  • Poor

    0%
  • Terrible

    0%
Not Available
  • Excellent

    83.7%
  • Very Good

    14.9%
  • Average

    0.8%
  • Poor

    0.3%
  • Terrible

    0.3%
  • Excellent

    63.6%
  • Very Good

    27.9%
  • Average

    3.6%
  • Poor

    1.3%
  • Terrible

    3.6%
User Sentiments
    Not Available
    Not Available
    Not Available

    User-Friendly Interface, Extensive Customizations, Robust Ticketing System, Excellent Customer Support

    Limited Reporting Functionality, Occasional Software Glitches, Mobile Application Limitations, Confusing Navigation/Menu System

Review Summary
Not Available
Not Available
Not Available

Overall, reviewers praise Freshdesk's user-friendly interface, ease of use, customization options, and robust features. They find it suitable for businesses of all sizes and appreciate its ticketing system, reporting capabilities, and integrations with other tools. However, some users mention occasional glitches, limited automation capabilities, and challenges with handling complex customer queries. Additionally, a few reviewers express concerns about the pricing structure and suggest improvements in customer support responsiveness.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $19.00.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Available
  • Starts at $40.0. Offers Custom plan.
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever plan.
Pricing Plans
Monthly Plans Annual Plans

Basic $19.00 $29.00 per month

Standard $49.00 $69.00 per month

Unlimited $99.00 $129.00 per month

Ariglad Custom

Growth $40.00 $40.00 per user / month

Enterprise $55.00 $55.00 per user / month

Unlimited Custom

Free Free

Growth $15.00 $18.00 per month

Pro $49.00 $59.00 per month

Pro + AI Copilot $78.00 $94.00 per month

Enterprise $79.00 $95.00 per month

Growth (Freshdesk Omni) $29.00 $35.00 per month

Pro (Freshdesk Omni) $69.00 $83.00 per month

Enterprise (Freshdesk Omni) $109.00 $131.00 per month

 
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Screenshots & Videos

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Vendor information

Company Details Located in: Dhaka, Bangladesh Located in: Dover, Delaware Located in: Boston, MA - 02109 Located in: San Bruno, California Founded in: 2010
Contact Details

Not available

https://www.thrivedesk.com/

Not available

https://www.ariglad.com/

+1 617 765 7997

https://www.creatio.com/crm

+1 (866) 832-3090

https://www.freshworks.com/freshdesk/

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