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JivoChat

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79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Vicodo logo
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85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Social Intents logo
Live Chat Software

4.4 7 user ratings

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Overview

Description Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. Read more Social Intents allows users to live chat to their website visitors in real-time in Microsoft Teams, Slack or any web-based chat console, provide brilliant customer service and sell more from the chat tool itself. Users can utilize powerful popups and full-screen overlays to increase conversions and eventually reduce visitor abandonment. Utilizing the conversion popup feature, users can build subscribers by creating their email list and generating the leads through their email template. Users can also automatically add emails to Constant Contact, MailChimp, and Campaign Monitor. Social Intents displays a custom call to action to the user when a visitor is about to bounce from their site. They can gather useful website feedback with simple surveys. Users can boost social sharing on their website by asking visitors for shares when they leave. The tool allows users to offer incentives to visitors when they are about to leave the site. They can also increase conversions with a question that the visitors can’t refuse. With the use of social sharing popovers, users can also build their Facebook, Twitter, and LinkedIn engagement. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.14. Offers Custom plan.
  • Free Trial Available
  • Starts at $19.0. Offers Custom plan.
SW Score & Breakdown

79% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    87%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    65%

85% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    64%
  • Momentum
    65%
  • Popularity
    75%

Features

Total Features
6 Features
7 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 3 More - Show Less
    • Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
      Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
      Knowledge Database Lets you have an access to all your past chat history and documents
      Offline Form This feature allows your visitors to submit their questions when your agents are not available online
      Shortcut Messages Create shortcuts for the commonly used replies in order to save time
      Transfers Transfer of calls from one operator to another with just one click
      Video Chat Make conversations more personal with video calling between your agents and your visitors
      Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 4 More - Show Less
  • Technical Details

    Organization Types Supported
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    • Freelancers
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • SaaS/Web/Cloud
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • NA

    Reviews & Ratings

    User Rating
    Not Available
    4.4/5 7 user ratings
    Rating Distribution
    Not Available
    • Excellent

      57.1%
    • Very Good

      28.6%
    • Average

      14.3%
    • Poor

      0%
    • Terrible

      0%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $14.14. Offers Custom plan.
    • Free Trial Available
    • Starts at $19.0. Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Startup $14.14 $14.14 per month

    Advanced $56.54 $56.54 per user / month

    Enterprise Custom

    Basic $19.00 $25.00 per month

    Premium $39.00 $52.00 per month

    Ultimate $79.00 $105.00 per month

    Enterprise Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Alternatives

     

    Screenshots & Videos

    Screenshots Not Available Social Intent screenshot
    + 2 More
    Videos Not Available Video Thumbnail
    + 2 More

    Vendor information

    Company Details Located in: Berlin, Germany Located in: 404-669-6609
    Contact Details

    Not available

    https://www.vicodo.com/

    Not available

    https://www.socialintents.com/

    Social Media Handles

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