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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
Start Free Trial
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Description | Sirena is a Zenvia Company, a WhatsApp official BSP (Business Solutions Provider). They develop technology that simplifies communication between businesses and customers. Whether the clients reach through your site, through a social network, or by walking into your store, make sure they receive the fastest and best quality service through WhatsApp. Read more | Salesforce Chat is a powerful tool that allows businesses to connect with their customers in real-time through personalized live chats. The platform is versatile, enabling chat functionality both in-app and online. With multilingual support, businesses can deliver chat services to customers around the globe, regardless of their preferred language. Salesforce Chat is also equipped with AI-powered chatbots, which help to streamline customer support and provide quick responses to routine inquiries. By connecting each live chat with a complete customer profile, agents can gain valuable context that facilitates swift resolution of customer issues. This is further complemented by features such as customer chat sneak peek, keyboard shortcuts, and prewritten messages, all of which enhance agent productivity and efficiency. Moreover, Salesforce Chat simplifies the process of routing chats to the right agents, ensuring that customers are always connected with the most appropriate representative. With its seamless integration with the Salesforce platform, businesses can leverage the full potential of Salesforce Chat to achieve optimal results in customer engagement and satisfaction. Read more |
Pricing Options |
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SW Score & Breakdown |
80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
77% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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Total Features |
6 Features
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5 Features
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Common Features for All |
Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
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Agent Scheduling
Call Me Option
Knowledge Database
Offline Form
Persistent Chat
Shortcut Messages
Transfers
Video Chat
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Organization Types Supported |
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Platforms Supported |
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Modes of Support |
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API Support |
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User Rating |
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Not Available
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Rating Distribution |
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Not Available
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Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
Pricing Options |
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Pricing Plans
Monthly Plans
Annual Plans
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Basic $99.00 $99.00 per month Pro $299.00 $299.00 per month |
Salesforce Chat Custom |
View Detailed Pricing
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View Detailed Pricing
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LiveAgent
4.7 Based on 2506 Ratings |
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Videos |
+ 1 More
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Not Available |
Company Details | Located in: San Francisco, California | Located in: San Francisco, California |
Contact Details |
Not available https://www.sirena.app/en-us/apps-marketplace/whatsapp-buttons/ |
+1-800-664-9073 https://www.salesforce.com/products/service-cloud/features/live-agent/ |
Social Media Handles |
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Not available |
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