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Freshdesk logo

Freshdesk

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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Rhino Support logo
Help Desk Software

4.5 11 user ratings

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75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Chat2Desk logo
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Overview

Description Rhino Support helpdesk software transforms the daunting task of customer support into a seamless and rewarding experience. Designed for speed and efficiency, it empowers support teams to deliver world-class service with ease. Setting up an account is a breeze, allowing to get started in no time. The intuitive interface ensures that even those new to helpdesk software can quickly find their footing. With Rhino Support, managing customer inquiries becomes straightforward and hassle-free. Its robust features streamline ticket management, ensuring that no query goes unanswered. What sets Rhino Support apart is its commitment to user-friendliness. The software's simplicity doesn't compromise its power—it handles complex tasks behind the scenes, so users can focus on engaging with their audience and growing their brand. Join a community of satisfied users who have discovered how effortless customer support can be with Rhino Support. Whether a small business or a large enterprise, this tool is designed to meet the needs and exceed the expectations. Experience the difference today and elevate the customer support to new heights. Read more Chat2Desk - the ultimate solution for their business messaging needs! With its unbeatable combination of versatility, accessibility, and functionality, Chat2Desk is here to transform the way they engage with their customers. Whether they are a small startup or a large corporation, Chat2Desk adapts to their company's unique requirements. Choose from a wide range of instruments to create a personalized messaging experience for their customers. And that's not all - they can also rest assured knowing that Chat2Desk uses the official WhatsApp Business API, so they never have to worry about getting blocked. With Chat2Desk, they are in control of all their customer interactions. Start conversations yourself with our user-friendly interface, and watch as their customer satisfaction and engagement levels skyrocket. Plus, our segmentation feature allows them to easily target specific groups of customers and choose the most effective messenger for each communication - all in one convenient platform. But Chat2Desk doesn't just stop at messaging. This platform also offers a range of additional features to enhance their customer experience. Send notifications, invites to events, polls, and service information all within the same platform. And don't forget to add this widget to their website for easy customer access and seamless communication. Read more
Pricing Options
  • Free Trial Available
  • Starts at $14.97.
  • Free Trial Available
  • Offers Free-forever and Custom plan.
SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    80%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    60%

75% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    72%
  • Reviews
    60%
  • Momentum
    64%
  • Popularity
    65%

Features

Total Features
8 Features
5 Features
Common Features for All
    Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
    Automated Routing It helps in automatically directing queries and data to the appropriate agent.
    Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
    Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
    Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
    Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
    Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
    Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
    Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
    Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 5 More - Show Less
    • Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
      Automated Routing It helps in automatically directing queries and data to the appropriate agent.
      Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
      Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
      Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
      Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
      Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
      Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
      Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
      Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved
  • + 2 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    4.5/5 11 user ratings
    Not Available
    Rating Distribution
    • Excellent

      45.5%
    • Very Good

      54.5%
    • Average

      0%
    • Poor

      0%
    • Terrible

      0%
    Not Available
      Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Available
    • Starts at $14.97.
    • Free Trial Available
    • Offers Free-forever and Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Basic $14.97 $14.97 per month

    Advanced $97.00 $97.00 per month

    Pro $197.00 $197.00 per month

    Business $397.00 $397.00 per month

    Enterprise $697.00 $697.00 per month

    Free Free

    Sales and marketing Custom

     
    View Detailed Pricing
    View Detailed Pricing

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    Screenshots & Videos

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    Vendor information

    Company Details

    Not available

    Not available

    Contact Details

    Not available

    https://www.rhinosupport.com/newchat/RS-tour/help-desk2.php

    Not available

    https://chat2desk.com/en/

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