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74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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Live Chat Software

4 20 user ratings

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Overview

Description Qonvo is a live chat tool that allows businesses to have a conversation with every site visitor. It leverages the power of conversations to persuade and engage users in a meaningful way. The best part is that the Qonvo automated assistants can provide 24/7 support without a manual person handling it. Simply setup automation rules and teach the tool relevant skills to let users find what they want. Businesses can customise the chat window using their own branding and converse with users through text, images, structured cards, and embed files. Multiple team members can easily chat with a customer without sounding abrupt. This is made easier through the service desk which allows support executives to chat with customers in an user-friendly interface. Qonvo also supports conversations on mobile apps, making it easier for businesses to deploy it everywhere for their users expect chat support. Read more Bold360 is a live chat tool for website users that enables them to humanize the customer support efforts. This is done with the help of an AI that works in the background to assist both the digital and the front desks. This also consists of a tightly integrated AI chatbot that extends a simple customer engagement solution for reps. With a conversational AI that has been developed to deliver results, users can engage their customers at scale and reduce the burden on teams. The bots of the tool are available round the clock to engage customers and provide them with personalized results. But they also go a step ahead to assist the sales and customer support teams by providing them with extensive knowledge about the customers, their past interactions, their orders, and more. After sufficient data has been collected for analysis, the bot even pinpoints areas of improvement and optimization. Read more
Pricing Options
  • Free Trial Not Available
  • Starts at $79.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Bold360 Offers Custom plan.
SW Score & Breakdown

74% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    73%
  • Reviews
    60%
  • Momentum
    60%
  • Popularity
    68%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    97%
  • Reviews
    68%
  • Momentum
    60%
  • Popularity
    81%

Features

Total Features
3 Features
9 Features
Common Features for All
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
    Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
    Call Me Option Allows your visitors to speak to your agents directly over the phone
    Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
    Knowledge Database Lets you have an access to all your past chat history and documents
    Offline Form This feature allows your visitors to submit their questions when your agents are not available online
    Persistent Chat Creating a subject-based group conversation that persists over time
    Shortcut Messages Create shortcuts for the commonly used replies in order to save time
    Transfers Transfer of calls from one operator to another with just one click
    Video Chat Make conversations more personal with video calling between your agents and your visitors
    Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message
  • + 6 More - Show Less
  • Technical Details

    Organization Types Supported
    • Large Enterprises
    • Medium Business
    • Small Business
    • Large Enterprises
    • Medium Business
    • Small Business
    Platforms Supported
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    • SaaS/Web/Cloud
    • Mobile - Android
    • Mobile - iOS
    Modes of Support
    • Online
    • Online
    API Support
    • Available
    • Available

    Reviews & Ratings

    User Rating
    Not Available
    4/5 20 user ratings
    Ratings Distribution
    Not Available
    • Excellent

      37.7%
    • Very Good

      37.7%
    • Average

      15.1%
    • Poor

      3.8%
    • Terrible

      5.7%
      Read All User Reviews Read All User Reviews

    AI-Generated from the text of User Reviews

    Pricing

    Pricing Options
    • Free Trial Not Available
    • Starts at $79.0. Offers Free-forever and Custom plan.
    • Free Trial Not Available
    • Bold360 Offers Custom plan.
    Pricing Plans
    Monthly Plans Annual Plans

    Starter Free

    Unlimited $79.00 $79.00 per month

    Enterprise Custom

    Agent Custom

    Service Custom

    Advise Custom

    Helpdesk Custom

     
    View Detailed Pricing
    View Detailed Pricing

    Screenshots & Videos

    Screenshots Qonvo screenshot
    + 1 More
    Create a new report
    + 1 More
    Videos Not Available Video Thumbnail
    + 1 More

    Vendor information

    Company Details Located in: Washington, DC 20003 Located in: Boston, Massachusetts
    Contact Details

    +1 (202) 445-3937

    https://www.qonvo.com/

    Not available

    https://www.bold360.com/

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