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73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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| Description | Provana Speech Analytics is a call centre platform that provides AI-powered call monitoring that is both less expensive and more effective. It automatically monitors and rates every call, giving you a clear picture of which calls to prioritise and decreasing the need for monitoring activities. With Provana Speech Analytics, managers, supervisors, and agents can acquire performance metrics automatically. Agents get real-time feedback with unique indications and alarms, allowing them to swiftly improve their performance and client experience. A team implements administers, and continuously maintains a cloud-based platform. There is no setup fee, and there is no need for IT infrastructure or an in-house team. The software enables you to quickly and simply assess each conversation to guarantee that all regulatory requirements are followed, reducing the chances of fines. With dashboards and agent scorecards tailored to your company's individual performance measures, you may tailor it to your needs. Additionally, the platform turns calls into machine-readable transcripts for customised categorization based on keywords, thanks to powerful speech recognition technology. Read more | Whelp provide a truly omnichannel software solution for businesses to unify all existing traditional and modern customer support channels into one feature-rich platform. We help businesses to build one-to-one approach to customer support and service, convert leads faster into customers, learn everything about every customer from purchase and engagement history to most frequently asked questions. Read more |
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| SW Score & Breakdown |
73% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
76% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| Total Features |
2 Features
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3 Features
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| Common Features for All |
Auto Call Recording
Call Monitoring
Inbound Call Center
Live Chat
Outbound Call Center
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Auto Call Recording
Call Monitoring
Inbound Call Center
Live Chat
Outbound Call Center
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| Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Pricing Plans
Monthly Plans
Annual Plans
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Provana Speech Analytics Custom |
Freemium Free Medium $299.00 $299.00 per month Premium $990.00 $990.00 per month |
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View Detailed Pricing
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View Detailed Pricing
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SpeechIQ
4 Based on 1 Ratings 
NeoSound Intelligence
4.5 Based on 2 Ratings 
VoiceIQ
5 Based on 1 Ratings |
LiveAgent
4.7 Based on 2506 Ratings
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| Company Details | Located in: Lisle, Illinois | Located in: New York, New York |
| Contact Details |
+1 630-442-7912 https://www.provana.com/call-center-speech-analytics |
Not available https://whelp.co/ |
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