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Overview

Description Plivo is an industry-leading communication platform that aims at engaging customers from all across the world through its innovative cloud based technology. From APIs to solutions, Plivo's cloud communications platform helps companies streamline and customize their customer conversations according to their requirements. Plivo offers a platform for SMS APIs and allows the users to send and receive text messages using a programming language. You can converse in any language, including Arabic, Japanese, and Chinese, as well as emojis and symbols, thanks to built-in GSM and Unicode character set support by Plivo. You can get real-time delivery notifications for communications sent throughout the world and keep track of your accounts' delivery rates and performance. Users can additionally send and receive photos, movies, and audio snippets. It additionally works as a Voice API Platform and allows the users to speak dynamic text in 28 accents across several languages. With Amazon Polly, you can choose from a variety of SSML voices too. You can build comprehensive contact centre capabilities or integrate multi party calls and audio conferencing into your apps too with Plivo. Read more IMIconnect is an Enterprise CPaaS platform that enables businesses to automate multi-channel customer journeys. Leverage drag-and-drop editor with powerful building blocks (nodes) to automate customer journeys within minutes. Flexibly extend functionality at each node using your own JavaScript code. Reach customers globally with reliable and fast international SMS and voice routes while they handle underlying routing complexities. Leverage pre-built integrations with CRM, marketing, and contact center systems to consume events, process data, or trigger actions. Read more
Pricing Options
  • Free Trial Not Available
  • Plivo Offers Custom plan.
  • Free Trial Available
  • IMIconnect Offers Custom plan.
SW Score & Breakdown

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • SaaS/Web/Cloud
  • Mobile - Android
Modes of Support
  • 24/7 (Live rep)
  • Online
  • 24/7 (Live rep)
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.5/5 924 user ratings
4.7/5 25 user ratings
Rating Distribution
  • Excellent

    70.1%
  • Very Good

    22.3%
  • Average

    2.5%
  • Poor

    0.6%
  • Terrible

    4.4%
  • Excellent

    76%
  • Very Good

    20%
  • Average

    4%
  • Poor

    0%
  • Terrible

    0%
User Sentiments

    Reliable SMS API, Competitive Pricing, Easy to Use API, Comprehensive Documentation

    Account Suspensions, Unreliable Support, Inconsistent SMS Deliverability, Poor International Number Availability

    Not Available
Review Summary

Users find Plivo's customer support to be responsive, helpful, and knowledgeable. Many reviewers mention that onboarding is smooth and easy, and that the platform is user-friendly and intuitive. The pricing is generally considered fair and transparent, with a variety of plans to choose from. Additionally, Plivo is praised for its reliability and uptime, with minimal reported issues. However, some users have expressed concerns about the complexity of some features and the occasional occurrence of technical glitches. Overall, Plivo receives positive feedback for its customer support, user-friendliness, pricing, and reliability, while areas for improvement include simplifying complex features and addressing technical issues.

Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Plivo Offers Custom plan.
  • Free Trial Available
  • IMIconnect Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Pay as you go NA

Custom Custom

Starter Others

Enterprise Custom

 
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Alternatives

 

Screenshots & Videos

Screenshots Plivo Demo - Plivo+Helper+Libraries.png
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Videos Video Thumbnail
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Vendor information

Company Details Located in: California, United States Located in: London, England
Contact Details

Not available

https://www.plivo.com/

Not available

https://www.imiconnect.io/

Social Media Handles

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